Individual Technology and Support

The Concierge Desk is your first stop when you enter the Tech Center in Bracken Library, room 101. Our knowledgeable, courteous full-time and student staff are available to provide all Ball State faculty, staff, students, and visitors with first-rate personal customer service. We can reset your Ball State password, provide basic technical support and information for tech issues, or direct you as needed to the technical support service or expert that will best address your technical needs.

The Concierge Desk is also responsible for managing client traffic, maintaining security of equipment and information, and supporting our other Tech Center services such as TechTime, the Technology HelpDesk and the Technology Store.

Stop by the Tech Center Concierge Desk to ask us your technology question. Our job is to get you to the right answer or resource as you use, learn, and engage in technology at Ball State.

The Technology HelpDesk provides a single point of contact for students, faculty, and staff who are faced with a technology-related problem or question. In addition to phone support, this group provides walk-in support in the Tech Center, and includes Desktop Support specialists who provide support in offices across campus.

Get technology help anytime online or by calling us at 765-285-1517.

Visit the HelpDesk

The Technology Store is a University-owned and operated service conveniently located in the heart of campus within Bracken Library.

Ball State students and employees may view, test, purchase and order the latest technology products from a variety of companies—often with education discount prices—including:

• Apple products (Mac computers, iPads, iPods, watches, iTunes cards, and accessories)
• Lenovo ThinkPad computers and accessories
• Dell computers and accessories
• Fitbit devices
• computer, tablet, and phone cases
• cables, adapters, and other accessories

Be sure to check out our Facebook page and follow us on Twitter for information, tips and promotions.

Visit the Technology Store

TechTime offers hardware and software support to current students who are having difficulties with their personal computers and and assists students in resolving those issues.

Knowledgeable graduate assistants and other students will help you diagnose the problem and work to resolve it. We can help you remove a virus, install software, upgrade or repair your operating system, setup a connection to Ball State’s wireless network, or assist you with other technology-related issues. The TechTime staff can also help with memory upgrades and minor hardware repair.

Make an Appointment

To make an appointment with the TechTime staff, please visit our Microsoft Bookings page to make an appointment..

Before your appointment, please review the TechTime Guidelines to ensure you bring everything needed.

Learn More

Faculty and Staff Support

If you are a faculty or staff member and need technical assistance or have a question, please visit our HelpDesk, where you will find answers to many frequently asked questions, as well as our ticket submission system for requesting assistance.

You may also call the Technology HelpDesk at 765-285-1517 or stop by the Tech Center in BL 101 for assistance.

Are you a current Ball State student having hardware problems with your computer?

If so, you can stop by the Tech Center, located in Bracken Library, room 101, or schedule a TechTime appointment.

Our technicians are certified to perform warranty and non-warranty repairs on branded computers such as Apple, Dell, and Lenovo.

Many times, loaner computers are available while yours is being repaired.

Are there charges for repairs to student-owned computers?

For Lenovo Think-branded, Dell, and Apple computers that are under warranty, there is normally no charge for repairs. However, if the problem is caused by abuse of the computer, such as drops or liquid damage, there will be charges associated with repairing those issues not covered under warranty.

For technology products that are out of warranty or those that have been damaged by user abuse, you will be charged $60 per hour plus the cost of any parts required. Before any work is done, an estimate will be prepared, and you will be contacted to approve or decline the repair. If the repair is declined, there will be a $30 charge for the diagnosis and preparation of the estimate. 

Are you a Ball State employee and need help with a university-owned computer?

The Tech Store’s Hardware Repair staff is responsible for providing diagnostic and repair services for university-owned computers, tablets, and printers.

If you are having problems with university-owned computer equipment, please visit our HelpDesk to submit your Incident or contact the Technology HelpDesk at 765-285-1517.