The Technology Store, in conjunction with other Tech Center services can assist students, employees, and departments with technology questions, repairs, and troubleshooting.

Service & Repairs

Service and Repairs


Located next to the Technology Store, TechTime is a free technology support service for current students. Setting up a new device, installing software, general troubleshooting, and more are available through TechTime. If your issue requires repairs to the hardware, the TechTime team can facilitate your referral to the hardware repair team. Schedule an appointment.

Hardware Repair

Certified Apple, Dell, and Lenovo technicians are available on-campus to assist students, employees, and departments needing expert-level repairs to their devices. Hardware repairs are typically done on-campus, and loaner devices are available when yours is being serviced. Learn more about hardware repairs.

Technology HelpDesk

General support and troubleshooting are both accessible to all Ball State affiliates through the Technology HelpDesk. Access a knowledge base of support documentation, or speak with support staff via phone or chat. Visit the HelpDesk.

Return Policy

Unless otherwise stated below, unopened items purchased from the Technology Store can be returned within 14 days of the original purchase date for a full refund. Opened items may be returned as long as they are in good, working condition and include the original packaging/contents. Opened item returns are subject to a 15% restocking fee.

Accessories purchased from the Technology Store that are found to have manufacturer defects may be exchanged for like merchandise.

Dead on Arrival (DOA) Products

A device is classified as dead on arrival (DOA) if it shows symptoms of hardware failure and/or is inoperable upon first use. If you suspect your device is DOA, contact the Technology Store within 30 days of the purchase date. Our hardware repair team will work with the vendor to determine whether repairs or a replacement are necessary.

Promotional Items

Items received as part of a promotion (e.g., a free item with purchase) may be subject to an alternative return policy, which may involve the purchaser working directly with the vendor to resolve the issue.

Items Not Eligible for Returns

Items not eligible for returns include:

  • special or custom-configured orders
  • items that have to be activated at the time of purchase (e.g., an Apple gift card)
  • opened storage devices (e.g., flash drives, external hard drives, SD memory cards, etc.)
  • opened headphones
  • products damaged after the time of purchase
  • opened or used school supplies
  • clearance, discontinued, or demo devices


Financing options are available to students and employees when purchasing from the Technology Store. Financing reduces the immediate out-of-pocket amount due at the time of purchase by using financial aid funds or by making payments over time.

Using Financial Aid

As a student, you may be eligible to request an increase in your financial aid for the purchase of a computer. Visit the Financial Aid and Scholarships website for more information.

Using a Loan

Ball State Financial* offers loans to students and employees that may reduce or cover the cost of a Technology Store purchase. Visit the Ball State Financial website to learn more.

*IMPORTANT NOTICE: Ball State University does not manage, own, or control Ball State Financial and has made no independent investigation of, and makes no representations or warranties regarding, the suitability, fitness, or appropriateness of the services provided by the Ball State Financial or the accuracy or completeness of the information provided by the financer. Ball State University does not recommend or endorse any of the services provided by Ball State Financial. It is the sole responsibility of students or other computer purchasers to research the financing services offered by the bank to determine if they are appropriate. Ball State University is not responsible for any liability, costs, or damages arising from the services provided by Ball State Financial.

Frequently Asked Questions

The Technology Store is located in Bracken Library as part of the Tech Center. You can enter the Technology Store through the Tech Center in BL 101 or from the library in BL 103.

The P7 metered visitor lot located between the Arts & Journalism building and Teachers College. You can access this lot from Riverside Avenue.

Current students, employees making personal purchases, and University departments can make purchases in the Technology Store. Shoppers will be asked to present their Ball state ID card or Ball State ID number at time of sale.

Yes, but we require they have the student's Ball State ID number at the time of purchase.

We accept Visa, MasterCard, and Discover payment methods in addition to money orders and personal checks (with a valid driver's license or Ball State ID card). We also accept Cardinal Cash.

Money orders can be obtained from the on-campus Post Office.

The Technology Store does not accept cash payments. Money orders and personal checks must be written for the exact amount due at the time of purchase.

The full amount of your purchase is due at the time of sale, but alternative financing options are available.

No, your purchase can not be charged to your Student Financial Services account, but alternative financing options are available.

Yes, we can process payments by credit card over the phone. The primary cardholder must be on the phone at the time of purchase. For security reasons, no credit card numbers are kept on file.

Yes. You will need your Ball State ID number in order to make a purchase. All students receive their unique Ball State ID number in their admittance letter and again on the first day of Orientation.

Yes. All personal purchases are assessed the standard sales tax of 7%.

If you are having technical issues that require Ball State Hardware Repair to keep your computer, the Technology Store can loan you a laptop until yours is ready for pickup. Loaner laptops are first-come, first-served, so a laptop may not be available in some cases. Individuals receiving a loaner laptop are financially responsible for misuse and must return the device promptly when hardware repairs on their device are complete.

The Technology store does not provide general purpose loaner laptops for any other reason. If you need to borrow a laptop, see the University Libraries.

If your order is placed directly with the Technology Store, we may be able to deliver to you. Contact us for more information.

Yes. We carry most accessories needed for your Mac or PC, including power adapters. Visit the Technology store in person to shop our selection.

The Technology Store is not able to split the cost of a purchase between a department and an individual. Learn more about departmental purchases.


Our staff is here to help. To get started, visit us in Bracken Library, Room BL103, or call us at 765-285-4104.