UCS Help Desk

E-mail the HelpDesk

E-mailing the HelpDesk is a great way to get technical assistance. Send e-mail anytime from anyplace to helpdesk@bsu.edu. During business hours, knowledgeable HelpDesk staff constantly monitor the e-mail account and will quickly reply to you with the information you requested. If you are reporting a technical problem with a BSU-owned machine that cannot be resolved via e-mail, the HelpDesk staff will log a problem ticket and route it to a Local Service Provider (LSP) who will then contact you to make arrangements to resolve the problem. E-mails sent after business hours will be addressed the next business day.

Call the HelpDesk

Expert technical support is only a phone call away. Call the UCS HelpDesk for quick answers to your technology questions. The HelpDesk is staffed by knowledgeable, friendly staff who have been trained in all aspects of technology used here at Ball State. The HelpDesk staff can be reached by calling 285-1517 or toll free at 1-866-771-3276. During HelpDesk business hours, HelpDesk staff answer the phones and can provide assistance. After hours calls are handled by a computer room operator.

Watching TechClips Provides Quick Answers to Questions

Watching TechClips is a great way to get answers to common technology-related questions. University Computing Services is producing a collection of Macromedia Flash "how to" movies that help guide people through using various software programs and university applications. Visit www.bsu.edu/techclips to learn more.

Stop by RB 165 or a UCS Lab for Individual Assistance

The UCS Information Desk is located in RB 165. Stop by to ask a quick question, report a problem, or get technical assistance. Bring your laptop by if you need help getting your wireless connection working or have other issues you would like help with. The HelpDesk is right around the corner, so they will be glad to come and assist you.
In addition to stopping by RB 165, feel free to stop by any UCS lab for help. To find a complete list of UCS managed labs, click on the following link: www.bsu.edu/web/ucs/ucl.

Students Can Visit TechTime for Help with Their Computers

Image of a student getting help in TechTime

TechTime is a free service offered to BSU students having difficulty with their personal computers. Students can schedule TechTime for assistance with operating systems, applications, and network configurations. (Due to overwhelming demand a reservation is required to utilize TechTime.) TechTime is staffed by knowledgeable UCS student employees and graduate assistants who will guide students through fixing common computer problems. Visit www.bsu.edu/techtime to learn more or to make an appointment.

Borrow a Laptop

Students can stop by RB 165 and borrow a laptop for a period not to exceed two weeks. This service is free to current students. All they need to do is present a current BSU id when checking out the laptop. Both Windows XP and Apple laptops are available. To learn more about borrowing a laptop visit www.bsu.edu/ucs/laptoploan.

Submit an Online Assistance Request Form

University employees that have a technical problem to report with a BSU-owned computer can submit an online service request form by clicking on the following link: Online Assistance Request. Submitting this form will report the problem to the UCS HelpDesk and they will arrange for technical support to address the problem as quickly as possible.

Chat the HelpDesk

Coming Soon!! The UCS HelpDesk is in the process of implementing a Chat application that will offer live online Chat assistance.