UTS focuses on providing timely, knowledgeable technology support to the university community, through a wide-range of client-centered services. 

  • Computer Labs - The UTS General Lab, located in Student Center (SC) 118, offers, the latest technology to Ball State students, faculty, and staff. The Accessible Technology Lab (ACT) is located in Robert Bell (RB) 168, and provides a variety of services to students, faculty, or staff requiring adaptive assistance.

  • Concierge Desk - Staffed with knowledgeable and courteous full-time and student staff, the Concierge Desk is your first stop when visiting the Tech Center in Bracken Library, room 101.
  • Hardware Repair - Desktop Support or TechTime may make a refer your technology issue to Hardware Repair, if a component needs repaired or replaced.
  • ID Card Office - Students, faculty, staff, other affiliates, and vendors that are frequently on campus all need to have a Ball State ID card. The ID Card Office staff prints new ID Cards, can answers questions about your ID Card or can assist with the replacement of a lost ID Card.
  • Instructional Classroom Support Services - ICSS designs, installs, and supports electronic classrooms and collaborative spaces across campus.  Faculty can get help incorporating technology into their classroom or can request assistance utilizing technology within existing eClassrooms.
  • Technology HelpDesk - The Technology HelpDesk provides a single point of contact for students, faculty, and staff who are faced with a technology-related problem or question.  In addition to phone support, this group provides assistance via remote support software, walk-in support in the Tech Center, and includes Desktop Support specialists who provide support in offices across campus.  Get technology help anytime by visiting
  • Technology Store  - The Technology Store is a university-owned and operated service conveniently located in the heart of campus within Bracken Library. Ball State students and employees may view, test, purchase and order the latest products from a variety of companies, often with education discount prices.
  • TechTime - TechTime Hardware/Software Support offers assistance to currently enrolled students who are having difficulties with their personal computers and resolving those issues.

  • Udemy Business - Learn a new skill or expand your knowledge on a wide-range of topics using Udemy Business. Udemy Business is an e-learning platform that provides self-paced training modules that cover business, technology and creative topics.