Need Help?

The best way to find answers to your computing needs is to contact the Technology HelpDesk to submit a request or call us at 765-285-1517.

Information Technology provides many individual, departmental, and University-wide technology services across a broad spectrum of software applications, technology support, and enterprise-level technology strategy—all to support the University’s mission and strategic goals.

Most of the services we provide can be categorized as individual or personal services and support, departmental services and support, and enterprise (University-wide).

Services and Support

For Individuals

Information Technology at Ball State provides many individual technology services and support to students, faculty, and staff, including our highly-regarded Tech Center and Technology HelpDesk. You can find many answers to your technology questions on our Technology HelpDesk website. If not, you can direct your question or request to our efficient support staff.

Receive friendly and knowledgeable individual technology support if you’re a current student, faculty, or staff member. Through our wide range of services, we will help you find the answers to your technology questions and provide expertise to help resolve your technology support needs.

  • For students, Information Technology will provide software assistance for their personally-owned computers and help with Ball State applications such as email and Duo factor authentication on mobile devices. Hardware Repair is certified to provide students with convenient on-campus support for Lenovo Think-branded computers, Dell computers, and Apple computers.
  • For employees, Information Technology provides full-level support for all university-owned technology equipment that is provided to faculty and staff. However, while we can answer questions or provide information, including how to utilize Ball State applications, full-level technology support (such as personal software support, hardware repair, etc.) is not provided for personally-owned technology belonging to faculty and/or staff.

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Whether you are a first time or a repeat user of electronic classrooms, you will find a wide range of options available from Information Technology to enhance your teaching experience.
eClassrooms come with a variety of configurations and characteristics ranging from installed projectors for laptop connectivity to fully equipped rooms that include a wide assortment of computers, video equipment, and cable television.

You will find both wired and wireless Internet connections available. The electronic classroom environment is ever changing as new technology is introduced and implemented.

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Information Technology computer labs provide the latest technology to Ball State students, faculty, and staff at prime locations across campus. We have testing labs, a general use lab, and an adaptive technology lab for students with disabilities, and more.

To accommodate your testing needs, the Robert Bell Building (RB), Room 134 Testing Lab features 150 seats and is exclusively available for testing. Student Center (SC) 119 is also a designated testing lab. Additional testing lab locations are opened during midterms and finals weeks.

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Many software applications, such as Microsoft Office 365 ProPlus, Adobe Creative Suite, LastPass Premium, and many others are available free of charge as long as you are a current Ball State student or employee.

We also provide several technology services such as unlimited Box online storage, free access to Lynda.com training courses, and WebEx video conferencing.

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The Office of Information Security Services is responsible for the confidentiality, integrity, and availability of all information assets at Ball State University.

The office is also responsible for managing university technology policies and procedures, including what to do in the event of a security breach or how to dispose of confidential information.

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Students, faculty, staff, other affiliates, and vendors that are frequently on campus need to have a Ball State ID Card

You will use it for many important services, such as building access, meal plans, athletic events, and much more.

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PrintSmart is a new printing service that allows you to print remotely to any printer you choose. PrintSmart printers are conveniently located at various locations across campus, including in all campus libraries.

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Information Technology’s Unified Communications is the combination of telephone, video, and data services into a comprehensive organization dedicated to meeting all of your voice, video and online communications needs.

We provide the infrastructure that gives you dial tone, the data jack for your computer, the Wi-Fi signal you use with your laptop and smartphone, and the video network that enables teleconferencing with others around the world.

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Receive friendly and knowledgeable individual technology support if you’re a current student, faculty, or staff member. Through our wide range of services, we will help you find the answers to your technology questions and provide expertise to help resolve your technology support needs.

  • For students, Information Technology will provide software assistance for their personally-owned computers and help with Ball State applications such as email and Duo factor authentication on mobile devices. Hardware Repair is certified to provide students with convenient on-campus support for Lenovo Think-branded computers, Dell computers, and Apple computers.
  • For employees, Information Technology provides full-level support for all university-owned technology equipment that is provided to faculty and staff. However, while we can answer questions or provide information, including how to utilize Ball State applications, full-level technology support (such as personal software support, hardware repair, etc.) is not provided for personally-owned technology belonging to faculty and/or staff.

Learn More

Whether you are a first time or a repeat user of electronic classrooms, you will find a wide range of options available from Information Technology to enhance your teaching experience.
eClassrooms come with a variety of configurations and characteristics ranging from installed projectors for laptop connectivity to fully equipped rooms that include a wide assortment of computers, video equipment, and cable television.

You will find both wired and wireless Internet connections available. The electronic classroom environment is ever changing as new technology is introduced and implemented.

Learn More

Information Technology computer labs provide the latest technology to Ball State students, faculty, and staff at prime locations across campus. We have testing labs, a general use lab, and an adaptive technology lab for students with disabilities, and more.

To accommodate your testing needs, the Robert Bell Building (RB), Room 134 Testing Lab features 150 seats and is exclusively available for testing. Student Center (SC) 119 is also a designated testing lab. Additional testing lab locations are opened during midterms and finals weeks.

Learn More

Ball State University Digital Corps provides a creative and collaborative program in which our undergraduate students support the academic success of the University.
The Digital Corps’ focus on interdisciplinary collaboration means they’re well equipped to assist the campus community with creative projects.

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Information Technology provides many administration and support services for the university’s enterprise software and technology services for every college and department on campus, including our ERP systems, LMS systems, Content Management systems, communications systems, wired and wireless networking, and many more.

Information Technology has dedicated resources to enterprise data analysis and reporting to help you get the data and analysis you need from Banner, Canvas, and many other systems across campus. The Enterprise data Analytics and Distribution team can provide analysis and reports in many analytical file formats (Excel, comma separated, etc.), along with charts, graphs, and infographics.

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Information Technology provides many administration and support services for the university’s enterprise software and technology services for every college and department on campus, including our ERP systems, LMS systems, Content Management systems, communications systems, wired and wireless networking, and many more.

Learn More

Information Technology computer labs provide the latest technology to Ball State students, faculty, and staff at prime locations across campus. We have testing labs, a general use lab, and an adaptive technology lab for students with disabilities, and more.

To accommodate your testing needs, the Robert Bell Building (RB), Room 134 Testing Lab features 150 seats and is exclusively available for testing. Student Center (SC) 119 is also a designated testing lab. Additional testing lab locations are opened during midterms and finals weeks.

Learn More

Guest Services

Ball State Information Technology provides several services to our guests at the University.

Obtaining guest access to the Ball State wireless network is fairly straightforward.

General visitors – Find “bsuguest” in the available wireless networks list on your computer, select it, and follow the instructions on the pop-up window that displays.

Visitors from other universities – Visitors from other educational institutions can log in to “eduroam,” a secure wireless network that allows you to use your own university credentials to access it.

If you have trouble getting access to either network, you can find more information on the guest wireless network in our Technology HelpDesk.

If you are a frequent visitor to campus, you may need to obtain a special Ball State ID card. Vendors, construction and maintenance crews, and other workers may need a Ball State ID to perform their work.

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