Services - Information Technology | Ball State University

Need Help?

The best way to find answers to your computing needs is to contact the Technology HelpDesk to submit a request or call us at 765-285-1517.

Information Technology provides many individual, departmental, and University-wide technology services across a broad spectrum of software applications, technology support, and enterprise-level technology strategy—all to support the University’s mission and strategic goals.

Most of the services we provide can be categorized as individual or personal services and support, departmental services and support, and enterprise (University-wide).

Services and Support

For Individuals

Information Technology at Ball State provides many individual technology services and support to students, faculty, and staff, including our highly-regarded Tech Center and Technology HelpDesk. You can find many answers to your technology questions on our Technology HelpDesk website. If not, you can direct your question or request to our efficient support staff.

Individual Technology & Support

Receive friendly and knowledgeable individual technology support if you’re a current student, faculty, or staff member. Through our wide range of services, we will help you find the answers to your technology questions and provide expertise to help resolve your technology support needs.

For students, Information Technology will provide software assistance for their personally-owned computers and help with Ball State applications such as email and Duo factor authentication on mobile devices. Hardware Repair is certified to provide students with convenient on-campus support for Lenovo Think-branded computers, Dell computers, and Apple computers.
For employees, Information Technology provides full-level support for all university-owned technology equipment that is provided to faculty and staff. However, while we can answer questions or provide information, including how to utilize Ball State applications, full-level technology support (such as personal software support, hardware repair, etc.) is not provided for personally-owned technology belonging to faculty and/or staff.

Faculty and Classroom Technology & Support

Whether you are a first time or a repeat user of electronic classrooms, you will find a wide range of options available from Information Technology to enhance your teaching experience.
eClassrooms come with a variety of configurations and characteristics ranging from installed projectors for laptop connectivity to fully equipped rooms that include a wide assortment of computers, video equipment, and cable television.

You will find both wired and wireless Internet connections available. The electronic classroom environment is ever changing as new technology is introduced and implemented.

Digital Accessibility Services

Information Technology provides the latest technology to Ball State students, faculty, and staff with an adaptive technology lab for students with disabilities.

Recommended Mobile Apps

Find helpful mobile applications for students, faculty, and staff to download to your Apple or Android device.

Many software applications, such as Microsoft Office 365 ProPlus, Adobe Creative Cloud, and others are available free of charge as long as you are a current Ball State student or employee. We also provide several technology services such as Microsoft OneDrive online storage, free access to LinkedIn Learning training courses, and WebEx and Zoom video conferencing.

You can also purchase several applications for personal use through our On The Hub software portal.

Digital Security

The Office of Information Security Services is responsible for the confidentiality, integrity, and availability of all information assets at Ball State University.

The office is also responsible for managing university technology policies and procedures, including what to do in the event of a security breach or how to dispose of confidential information.

Ball State ID Cards

Students, faculty, staff, other affiliates, and vendors that are frequently on campus need to have a Ball State ID Card

You will use it for many important services, such as building access, meal plans, athletic events, and much more.

PrintSmart is a new printing service that allows you to print remotely to any printer you choose. PrintSmart printers are conveniently located at various locations across campus, including in all campus libraries.

Phones and Networking

Information Technology’s Unified Communications is the combination of telephone, video, and data services into a comprehensive organization dedicated to meeting all of your voice, video and online communications needs.

We provide the infrastructure that gives you dial tone, the data jack for your computer, the Wi-Fi signal you use with your laptop and smartphone, and the video network that enables teleconferencing with others around the world.

For Departments

Individual Technology & Support

Receive friendly and knowledgeable individual technology support if you’re a current student, faculty, or staff member. Through our wide range of services, we will help you find the answers to your technology questions and provide expertise to help resolve your technology support needs.

For students, Information Technology will provide software assistance for their personally-owned computers and help with Ball State applications such as email and Duo factor authentication on mobile devices. Hardware Repair is certified to provide students with convenient on-campus support for Lenovo Think-branded computers, Dell computers, and Apple computers.
For employees, Information Technology provides full-level support for all university-owned technology equipment that is provided to faculty and staff. However, while we can answer questions or provide information, including how to utilize Ball State applications, full-level technology support (such as personal software support, hardware repair, etc.) is not provided for personally-owned technology belonging to faculty and/or staff.

Faculty and Classroom Technology & Support

Whether you are a first time or a repeat user of electronic classrooms, you will find a wide range of options available from Information Technology to enhance your teaching experience.
eClassrooms come with a variety of configurations and characteristics ranging from installed projectors for laptop connectivity to fully equipped rooms that include a wide assortment of computers, video equipment, and cable television.

You will find both wired and wireless Internet connections available. The electronic classroom environment is ever changing as new technology is introduced and implemented.

Accessible Technology

Information Technology provides the latest technology to Ball State students, faculty, and staff with an adaptive technology lab for students with disabilities.

The Digital Corps

Ball State University Digital Corps provides a creative and collaborative program in which our undergraduate students support the academic success of the University.
The Digital Corps’ focus on interdisciplinary collaboration means they’re well equipped to assist the campus community with creative projects.

Enterprise Services & Support

Information Technology provides many administration and support services for the university’s enterprise software and technology services for every college and department on campus, including our ERP systems, LMS systems, Content Management systems, communications systems, wired and wireless networking, and many more.

Data Analysis and Reporting

Information Technology has dedicated resources to enterprise data analysis and reporting to help you get the data and analysis you need from Banner, Canvas, and many other systems across campus. The Enterprise data Analytics and Distribution team can provide analysis and reports in many analytical file formats (Excel, comma separated, etc.), along with charts, graphs, and infographics.

Enterprise Software and Support

Information Technology provides many administration and support services for the university’s enterprise software and technology services for every college and department on campus, including our ERP systems, LMS systems, Content Management systems, communications systems, wired and wireless networking, and many more.

Enterprise Systems and Operations

Through many distinct service offerings, Enterprise Systems & Operations (ESO) provides continuous computing availability to the campus community for academic and administrative information systems. This effort requires continual monitoring of critical systems, resulting in prompt and appropriate response to alerts and problems.

Enterprise Project Support

The Enterprise Project Support Office (EPSO) provides project management, system administration, and business analysis support to Information Technology’s enterprise systems, including our ERP (Banner), our LMS (Canvas), and other enterprise-critical software and hardware systems on campus. The office manages hardware and software upgrades for these systems, along with regular maintenance and security updates.

In addition, the EPSO manages requests from departments, faculty, and staff for new system purchases, installations, and maintenance, along with managing the life cycle of the project. We also manage the RFI/RFP process as needed.

Financial Information Systems and Technology

The Financial Information Systems and Technology department is dedicated to supporting the Ball State University's mission, goals, and core values. We accomplish this by:

providing campus wide reporting for Payroll Operations and Controller’s Office (Evision’s Argos reporting)
maintaining a campus-wide campus ID system (CBORD’s CS Gold)
maintaining the time and attendance system (Kronos)
providing support and security for the daily processes for Payroll Operations and Controller’s Office (Ellucian’s Banner HR and Banner Finance)

Information Technology provides the latest technology to Ball State students, faculty, and staff with an adaptive technology lab for students with disabilities.

Guest Services

Ball State Information Technology provides several services to our guests at the University.

Wireless Access

Obtaining guest access to the Ball State wireless network is fairly straightforward.

General visitors – Find “bsuguest” in the available wireless networks list on your computer, select it, and follow the instructions on the pop-up window that displays.

Visitors from other universities – Visitors from other educational institutions can log in to “eduroam,” a secure wireless network that allows you to use your own university credentials to access it.

If you have trouble getting access to either network, you can find more information on the guest wireless network in our Technology HelpDesk.

Ball State ID Card

If you are a frequent visitor to campus, you may need to obtain a special Ball State ID card. Vendors, construction and maintenance crews, and other workers may need a Ball State ID to perform their work.

Tech Center

Bracken Library, Room BL101
Ball State University
Muncie, IN 47306

Academic Year Hours
8:00 a.m. - 7:00 p.m. M - Th
8:00 a.m. - 5:00 p.m. F

765-285-8324

Technology HelpDesk (Phone Support)

Academic Year Hours
7:30 a.m. - 7:00 p.m. M - Th
7:30 a.m. - 5:00 p.m. F

765-285-1517
toll-free: 1-866-771-3276

bsu.edu/helpdesk