Through many distinct service offerings, Enterprise Systems & Operations (ESO) provides continuous computing availability to the campus community for academic and administrative information systems. This effort requires continual monitoring of critical systems, resulting in prompt and appropriate response to alerts and problems ESO’s combined efforts and diligent pursuit of efficiencies continue to enhance BSU’s overall systems resiliency and availability.
Within the Systems Division, services include server builds/decommissions, application and system backup & recovery, virtualization, data storage, and security vulnerability remediation for enterprise and alternate platforms. The Systems Division also provides cloud provisioning and management for vendors such as AWS & Azure, ERP Banner patching, and Workflow automation and administration. You can request many of these services through the Technology Helpdesk website.
Within the Operations Division, services include control and automation of core processes within the business and academic systems through job scheduling, process automation, and output distribution. Additional services consist of BSU’s primary campus phone number for general information and reporting of critical system outages 24/7, via Operations Control Center (OCC). For more information, or to request these services, please call the OCC area directly at 765-285-1549.