Information Technology provides many administration and support services for the University’s enterprise software and technology services for every college and department on campus, including our ERP systems, LMS systems, Content Management systems, communications systems, wired and wireless networking, and many more.

Enterprise Computing Operations

Enterprise Computing Operations provides continuous computing availability to the campus community for academic and administrative information systems. This effort requires the constant monitoring of critical systems with prompt and appropriate response to alerts and problems.

The control and automation of core processes within the business and academic systems reside within Enterprise Computing.

This includes:

  • data storage
  • job scheduling
  • application and system data backup
  • recovery for enterprise and alternate platforms
  • change management issues

Enterprise Computing provides monitoring services in conjunction with the Operations Control Center (OCC). It also provides services to support server setup and administration and exam services.

If you have any questions, please call the OCC area directly at 765-285-1549.

The Enterprise Information Systems Services (EISS) staff are responsible for database administration and integrations between Banner ERP system and vendor provided systems such as Canvas, Mediasite, and StarRez. The team is also responsible for legacy in-house-developed systems.

Additionally, the EISS staff is responsible for supporting systems such as the Sitecore Content Management System (CMS) and Service-Now.

Permissions to Positions

Information Technology is in the process of implementing a “permissions to positions” model to make sure employee positions have the enterprise software and services access they need to do their job on day one.

When this process is implemented and a new employee is hired—or a current employee changes positions—an automatic process will run to give the employee access to the software and services access that position requires—which, in many cases, will eliminate the need to request permissions to these services on an individual employee basis. We expect this process to be ready sometime in the summer of 2019.


The best way to find answers to your enterprise computing needs is to contact the Technology HelpDesk to submit a request or call us at 765-285-1517.