Hours for maintenance during the academic year are Monday-Friday 7:30 a.m. - 4:00 p.m., and during the summer semester from 7:00 a.m. - 3:30 p.m. All emergencies, needed repairs, or damage should be reported to the University Apartments office at 765-285-5095.
After-hours damage should be directed to the staff member on duty Anthony (765-730-8158); Scheidler (765-729-6865). Any after hour non-emergency or non-urgent repair can also be reported via the University Apartments Repairs Portal.
Occupants and their families must comply with reasonable instructions by Ball State personnel. Occupants may not make repairs or alterations to the apartments, locks, grounds, and facilities of the university unless written permission is obtained from the Apartments Assistant Director for Residential Learning. Make reports promptly to reduce the need for more extensive repairs. Failure to notify the office for on-going damage resulting from a needed repair may result in a damage assessment to the resident. Maintenance problems due to normal wear and tear will be repaired at no charge; repairs due to breakage or abuse damages will be charged to the resident. Residents are responsible for providing their own plunger and plunging their toilet prior to calling maintenance. Most times residents can correct this problem, Once the toilet has been plunged, if the problem is not corrected, residents can call the office to request maintenance.
When you make a service request, you will be asked to permit maintenance to enter. Tags will be left on the door to indicate that staff has responded to the request. If you want to be present when they enter, you will need to identify a 4-hour block on two separate days when you will be home. Services cannot be scheduled individually and not authorizing entry may cause delay. If the maintenance problem is considered an emergency, scheduling a time may not be an option.
Emergencies are considered to be situations which will cause or have the potential to cause physical harm to the residents and/or to the building or facilities and receive same-day response. Examples include gas leaks/smells, no electricity, no heat in cold weather, broken water lines or water leaks where the resident cannot shut off water, and plugged toilets which will not clear after plunging.