Student Employees

We take great pride in the Housing and Residence Life staff at Ball State. Our residence hall directors, assistant residence hall directors, and resident managers represent a variety of colleges and universities throughout the country. They bring with them a high degree of skill and expertise. Most staff members are involved in regional and national student affairs organizations, serve on committees for these organizations, and make presentations at conferences. There is a strong emphasis placed upon professional development involvement.

The daily work environment is one that provides great satisfaction and challenge. If you enjoy making a difference, Ball State University is the place for you.

If you are interested in being a part of our team, we have more information about the different types of positions below.

Become an RA Become an APM

Undergraduate Student Staff

For students, these distinctive work experiences help to develop and strengthen the skills identified in a recent study conducted by the National Association of Career Employment as the skills employers want college graduates to have when entering the workforce.

The areas include communication, organizational skills, strong work ethic, motivation, honesty and integrity, flexibility and adaptability, interpersonal skills, analytical skills, and computer skills. Many of these abilities can be learned through one of the many student positions with Housing and Residence Life.

Academic Peer Mentors (APMs) at Ball State are upper-level students trained to enhance the academic success of the residents of one of Ball State's 15 living-learning communities. These student employees assess academic needs, then use active and passive programming methods to help student tackle common challenges. These challenges include improving grades, seeking clarity about choice of major, learning effective study habits, and much more. APMs work with hall staff to create a strong community centered on the academic- or interest-based focus of the living-learning community.

Learn More

Computer technicians help our department and students with technology within the residence halls. Positions are available throughout the year and can be found on Cardinal Career Link.

Position: Computer Service Technician for Housing & Residence Life

Basic Functions:

  •  Demonstrate professional, technical, and troubleshooting abilities.
  • Maintain and solve problems with hardware and software (including servers, PC/Mac set-up and imaging, printers, handheld devices, A/V equipment, etc.), troubleshoot connectivity issues and assist students with virus and spyware problems.
  • Maintain computer labs, systems, and general technological needs.
    Communicate weekly status reports to supervisor and lead systems technicians of completed/ongoing projects.
  • Show initiative in training and learning.
  • Monitor, maintain, and provide computer labs with needed supplies.

Mid-year resident assistants (RA) are student staff members who begin their employment in spring semester. Just like our year-long student staff, mid-year RAs are students who promote the academic and personal development of other students in a diverse residence hall community.

Staff members for the Office of Housing and Residence Life, RAs report directly to a residence hall director and an assistant residence hall director in their residence hall.

Resident assistants are leaders at Ball State and are chosen for their abilities and skills to help students living in the halls.

Applications for the 2018 open in November.

Job Description

To apply for this position, candidates MUST meet the following requirements:

  • Hold at least a 2.50 accumulative grade point average
  • Be enrolled in or have completed the EDHI 200 class with a grade of B or better
  • Be in good academic and judicial standing with the Housing and Residence Life Office and the university
  • Be able to work the entire academic year or as specified by your contract.
  • Have completed at least 28 credit hours by the contract start date
  • Completed living at least two semesters in the Ball State residence halls by the contract start date

Successful candidates are responsible for the following:

  • Facilitate community development through personal interactions, meetings and activities
  • Utilize appropriate personnel and procedures to handle crisis, discipline, and duty situations to consistently enforce Ball State and Housing and Residence Life policies to foster a safe and comfortable community
  • Complete administrative responsibilities including, but not limited to, meetings, bulletin boards, training, and opening and closing hall procedures
  • Encourage student involvement and personal growth through leadership experiences
  • Collaborate with hall staff to complete staff and hall projects
  • Communicate with directors regularly about discipline, activities, and the hall community
  • Support and promote the Housing and Residence Life Mission and Diversity Statements and Department Initiatives
  • Be a positive role model through personal example and demonstrate a commitment and pride for Ball State and Housing and Residence Life through respectful language and behavior
  • Support and respect the dignity of all individuals
  • Uphold and abide by all federal, state, local laws and statutes and Ball State and Housing and Residence Life policies

Additional opportunities include the following:

  • Serve on departmental committees or action teams
  • Plan staff retreats and other staff events
  • Participate as an EDHI 200 Mentor with Residence Hall Director and Assistant Residence Hall Director approval
  • Contribute to in-hall collateral assignments with Residence Hall Director and Assistant Residence Hall Director approval

Compensation package includes the following:

  • Full room and board (with a 21+ meal plan)
  • Stipend of $1,300/10 months (paid bi-weekly)
  • Air conditioning installation fee waived for all buildings except Elliott Hall (sorry, current windows do not allow for air conditioners)

As a resident assistant (RA) at Ball State, we encourage you to be a part of our team. RAs are students who promote the academic and personal development of students in a diverse residence hall community.

Staff members for the Office of Housing and Residence Life, RAs report directly to a residence hall director and an assistant residence hall director in their residence hall.

Resident assistants are leaders at Ball State and are chosen for their abilities and skills to help students living in the halls. We encourage you to learn more about the position and apply for an RA position.

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The University Apartments Office employs Ball State students as community office assistants. This position offers the opportunity to work with a diverse population while assisting residents living at University Apartments. Learn more by reviewing the position description.

Student staff are interviewed and hired on an as needed basis. To see when positions are available, visit the Career Center's student employment website.

Job Description

Position Function Statement:

 This position will serve the University Apartments community performing a variety of functions both during the business day and after hours. The position requires student to work in a multi-faceted customer service environment and assist with overall administration of apartment operation. It offers the opportunity to work with a diverse and multicultural population while assisting current and prospective residents with University Apartment information.

The student must present a positive, friendly, and concerned attitude toward apartment residents, and support the policies of the Office of Housing and Residence Life, serving as a resource and positive role model. The student will address resident needs and establish a welcoming sense of community. The student must be discreet with sensitive and confidential information in accordance with the Family Education Rights and Privacy Act (FERPA). Student will be required to interact with residents and guests in the community office and apartment complexes in person, over the phone, and via email. This position must have the ability to work independently within a team concept.

Position Tasks:

  • Provide quality customer service, answer phones, assist with maintenance requests, provide information on University Apartments’ contracts and policies
  • Uphold and enforce policies and procedures outlined in the University Apartment Handbook, the Student Code of Conduct, and the University Apartments lease agreement
  • Navigate office databases and university systems to input data, communicate to residents, and sort information and review for accuracy
  • Distribute and communicate pertinent information to residents in a timely manner
  • Execute and maintain proper office protocols and procedures, and paperwork completion, including billings, check-in/out paperwork, transfer paperwork, key audits, and filing
  • Assist with apartment unit preparation, including inspection and light cleaning duties
  • Complete safety inspections of each apartment throughout the complexes on an on-going basis throughout the academic year and summer terms
  • Participate in an evening safety round rotation with fellow staff members; While performing rounds through the community, the student may be asked to identify and report policy violations, immediate maintenance concerns, and assist with crisis intervention and after-hours services
  • Assist with programs, open houses, and facility tours
  • Process mail and packages
  • Attend weekly staff meetings and trainings, as needed
  • Specific expectations and other duties assigned by the Office of Housing and Residence Life will be communicated as they arise.

Minimum Qualifications:

Basic computer and technology knowledge, Ability to multitask; Punctuality and consistent attendance; Self-motivation and attention to detail; Mobility for rounds and apartment safety inspections; Effective communication skills both orally and in writing

Additional Preferred Qualifications:

Data entry, Multi-line telephone and customer service experience preferred; Preference will be given to applicants who can provide a long-term commitment and has availability year-round, including break-periods. Additionally, preference will be given to applicants who live in BSU housing, including University Apartments.

Supervision Received:

This position will be supervised by the Resident Manager position, and indirectly by the Assistant Director for University Apartments. Student will work under varying degrees of supervision. Some tasks will be closely supervised, while others will require indirect to moderate supervision. Student will need to work autonomously when no supervisor is present.

Supervision Provided:

Student will not have supervision responsibilities.

Eligibility requirements include:

Maintaining good academic and disciplinary standing with the University, and remain an eligible student. Additionally, a Community Office Assistant must hold a valid U.S. driver’s license.

Compensation:

  • $7.25 per hour, paid bi-weekly
  • Once hired, the continuation of employment is contingent on evaluated performance.

Summer staff are often the first person a Ball State guest comes in contact with while staying on campus for summer school or visiting campus for summer orientation and at summer conference events.

Summer resident assistants (RAs), conferences and orientation desk staff, and reservation team (RT) members are staff members of the Office of Housing and Residence Life and are supervised directly by a residence hall director or assistant hall director.

Applications for summer positions are open and available on Cardinal Career Link (Job Numbers: Reservations Team - 262845 · Desk Staff - 1610). Applicants must have at least a 2.5 GPA and be in good standing judicially within the university to be considered for a position.

Students interested in applying for a position should visit the Career Center in Lucina 220 for more information and to pick up a job referral slip.

Timeline:

  • January 7– Application opens
  • February 1 at 5 p.m. – Application closes
  • February 18-22 – Interviews
  • March 1 – Notification (Candidates will be contacted via Ball State email.)

Desk staff are often times the first person a guest comes in contact with in the summer while attending orientation or a camp/conference at Ball State University. A desk staff members’ primary responsibility is efficient and quality customer service to the guest. They are staff members of the Office of Housing and Residence Life and are supervised by a Housing & Residence Life professional staff member.

Requirements:

  • Desk staff must have a 2.0 GPA and submit a referral form before being interviewed.
  • Must have lived 1 semester in a residence hall on Ball State’s campus.
  • Must be available for employment May 22, 2019- August 6, 2019.
  • Must be available to work about 40/hours a week June 19– June 30, 2019 and July 28– August 6, 2019 as vacation time will not be granted for these dates.
  • Attend all staff meetings as deemed necessary by the supervising hall director (on average 1/week).
  • Attend all trainings.
  • Desk staff members may take summer classes during a summer session. The number of classes allowed depends on the staff members.

Desk Procedures/Services 

The following are to be expected as common tasks one would perform as a summer desk staff person. A summer desk staff person would need a basic level of proficiency in these areas. Additional training would be provided to aid in learning these skills and expectations.

  • Communicate professionally with conference coordinators, hall directors, university offices and guests.
  • Assist with building preparation and administrative tasks with hall director(s) and the Housing and Residence Life office.
  • Have an awareness of Muncie Community in order to be able to give directions as well as identify local stores and restaurants for guests.
  • Accurate cash-drawer tracking including counting-in/counting-out and proper record keeping of incoming and outgoing funds via the desk log.
  • Follow protocol on tracking and logging conference and orientation specific items including special paperwork or regulations, lost and found, parking, etc.
  • Field information of repairs, refunds, parking needs, posting information, customer needs, etc. to its appropriate avenue to be addressed.
  • Have a knowledge of basic crisis/emergency response & intervention skills.
  • Skillfully manage the distribution, collection, and organization of keys.
  • Send communication to the appropriate staff member(s) in a timely fashion via in an appropriate method by taking detail-oriented messages in gathering relevant, pertinent information.
  • Utilize technology such as Microsoft Word, Excel, StarRez, When-to-Work, & Kronos in a productive and efficient way according to how one is trained on the systems.
  • Possess effective problem-solving skills.
  • Other duties could include assist with orientation check-ins, manning the luggage check stations, conducting pre & post room checks, making check-in packets, filing, answering phone calls, etc.

Shift Specific Duties

  • Opening - Open curtain and turn on lights/computers/printers. Remove old signs in lobby area. Unlock and count money drawer
  • Every Shift - Count-in. Know who RT and director on duty are. Read communication log. Complete assigned tasks. Clean/tidy the desk area. Count-out.
  • Closing – Communicate with RT about any issues or concerns. Count and lock the cash drawer.

Compensation

  • Hourly pay rate is $7.25 for time worked.
  • Full Time Staff Member & Part Time Staff Member positions are available. Promotion opportunities may be available. Variance in work hours offered will depend on the week.
  • Full time staff members are offered between 21-40 hours a week.
  • Part time staff members are offered 20 hours or less a week with the opportunity to pick up shifts as they come available.
  • On-campus housing may be available at a reduced rate for temporary housing needs.
  • Opportunity to gain valuable leadership experience, administrative skills, and skills in personal interaction and growth.

The Summer Resident Assistant (RA) is responsible for the development of a residence hall community consisting of approximately 30-60 students. The Resident Assistant is a staff member of the Office of Housing and Residence Life (HRL) and reports directly to a supervisor who is an assistant residence hall director or residence hall director.

Position Requirements

  • Enrollment in Summer School (no more than 6 credit hours per session)
  • Work outside the Office of Housing and Residence Life is not permitted
  • Hold at least a 2.5 cumulative grade point average
  • Live in the residence hall as assigned by the Office of Housing and Residence Life during the time of employment
  • Be in good standing with the Office of Housing and Residence Life
  • Be available to work at least two weekends per month and holidays
  • Be available to work both summer sessions

General Responsibilities

  • Act as a community facilitator using the Housing and Residence Life Intended Learning Outcomes and programming
  • Actively support and demonstrate the HRL Mission and Diversity Statements
  • Communicate, role model, and consistently enforce the HRL handbook policies by facilitating and influencing the development of mature behavior
  • Serve as a source of information concerning university procedures, housing services and policies, and make referrals when appropriate to other campus and community agencies
  • Report all emergencies and student incidents to their supervisor(s)
  • Prepare hall for transition to Summer School from academic year operation and from Summer School operation to academic year operation

Desk/Administration Responsibilities

  • Provide effective and quality customer service
  • Must work 15-20 hours per week at the residence hall desk
  • Work desk shifts in accordance to the supervisor's expectations
  • Participate in opening and closing hall preparation for each summer session.
  • Facilitate resident check-in and check-out.
  • Abide by all desk staff expectations, complete room inventories and public area inventories for the hall
  • Construct and maintain hall bulletin boards, informational signs, and other decorations as directed

Meeting Responsibilities

  • Attend all staff meetings as deemed necessary by your assistant hall director or hall director
  • Attend any training, individual or staff meeting your assistant hall director or hall director deems appropriate

Duty Responsibilities

  • Be on duty as assigned. Duty nights will be assigned at the beginning of each summer session.
  • Be the first contact person in the event of a guest concern or emergency. There will be a director on duty to serve as a resource person.
  • Complete at least three sets of rounds and be visible in the hall during duty coverage

Compensation

  • Salary equal to full room, limited board (meals), and a stipend of $130 per summer session
  • Additional compensation of $7.25/hour for time worked at the front desk
  • Opportunity to gain valuable leadership experience and skills in personal interaction and growth
  • Air conditioner installed at no cost MicroFridge and bike locker available upon request at no charge

A Summer Reservations Team (RT) member is often the second level of staff a guest comes in contact with in the summer while attending orientation or a camp/conference at Ball State University. A RT member’s primary responsibilities are behind the scenes operations of guest management, crisis response and providing quality customer service to the guests. RT members are staff members of the Office of Housing and Residence Life and are supervised by a Housing & Residence Life professional staff member.

Requirements

  • Reservation Team Members must have a 2.5 GPA and submit a referral form before being interviewed.
  • Must have lived 1 semester in a residence hall on Ball State’s campus.
  • Must be available for employment May 8, 2019 - August 3, 2019. Must be available for the entirety of the contract.
  • Must be available to work 40 hours a week during June 19– June 30, 2019 and July 28– August 3, 2019 as vacation time will not be granted for these dates. Variance in work hours offered will depend on the week.
  • Cannot take summer classes aside from one online course which must be approved by supervisor.
  • Work approximately 30-40 hours a week.
  • Attend all staff meetings as deemed necessary by the supervising hall director (on average 1/week).
  • Attend all trainings.
  • Not eligible for additional employment on-or off-campus.

Responsibilities

The following are to be expected as common tasks and responsibilities one would perform as a RT member. A RT member would need a basic level of proficiency in these areas. Additional training would be provided to aid in learning these skills and expectations.

  • Maintain a supportive and cooperative attitude in regard to fellow staff members and supervisors.
  • Assist with building preparation and administrative task with Hall Director(s) and Housing and Residence Life office.

Management Component of Responsibilities

  • Coordinate room assignments and changes in the StarRez occupancy management system. Maintain an accurate StarRez database for guest moves and needs.
  • Facilitate orientation and conference check-ins, hall assignments, hall check-in and check-outs.
  • Must work at the front desk check-in shifts Sunday through Thursday between 7pm-Midnight during Orientation on a rotational basis. These desk hours are a work expectation of the RT member position.
  • Inspect rooms for damages and maintain a daily log of "lost and found" items.
  • Report all emergencies and situations to their supervisor(s).
  • Maintain an accurate cash register and money log for guest payments, refunds, etc. Process credit card payments.
  • Complete room inventories and public area inventories for the hall.
  • Construct and maintain hall bulletin boards, informational signs, and other decorations as directed.
  • Manage, audit and process in key inventories.
  • Have a thorough knowledge of and ability to work the front desk if needed. Awareness of Summer Desk Staff responsibilities and procedures is expected.
  • Be on duty as assigned from 7 p.m. - 7 a.m. or 7 a.m. - 7 p.m. Duty nights will be assigned at the beginning of the summer. This includes walking the buildings in use, be on call to respond and assist guests as needed. Complete at least 2 sets of rounds and be visible in the hall during duty coverage (as determined by supervising and conference hall director).

Customer Service Component of Responsibilities

  • Provide effective and quality customer service to all guests.
  • Serve as a source of information concerning Ball State University and the Muncie community.
  • Communicate, role model, and consistently enforce HRL handbook and conference policies.
  • Be the first contact person in the event of a guest concern or emergency. There will be a director on duty to serve as a resource person.
  • Communicate professionally with conference coordinators, hall directors, university offices and guests.

Compensation

  • On-campus housing to stay in a single A/C room for the summer at no charge (a value of approximately $1075).
  • A $1,150.00 decline balance summer meal plan
  • A stipend of $2,150 paid out on a bi-weekly basis.
  • MicroFridge and bike lockers available upon request at no charge.
  • May work up to 10 hours a week at the Front Desk for an additional hourly pay of $7.25 as long as it doesn’t set the staff member over 40 work hours total that week and is approved by supervising hall director.
  • Opportunity to gain valuable leadership experience, administrative skills and skills in personal interaction and growth.

Ball State University is very proud of its Housing and Residence Life program, which is nationally recognized for excellence. Within this program, there are four positions that offer a direct opportunity to support students for academic and personal success.

Qualifications

All graduate positions within the Office of Housing and Residence Life have the following minimum qualifications:

  • earned a bachelor’s degree
  • 2.75 GPA on a 4.0 scale in undergraduate studies
  • enrollment in a Ball State University graduate program
  • significant leadership experience

Positions

Ball State hires graduate students who are pursuing a master’s degree (often in student affairs administration) and work directly with the residence hall directors in the residence halls. Assistant hall directors also live in apartments within the building and serve as a resource for students. The assistant residence hall director position is a two-year assistantship that earns $10,000/10-months plus a one-bedroom furnished apartment, meal plan for fall and spring semesters when classes are in session, and tuition waivers. Apartment may be shared with a spouse and/or dependent(s).

See the full job description (PDF).

This person assists the assistant director of Housing and Residence Life with the creation and support of living-learning communities. This graduate assistant also lives in an apartment within the halls and serves as a resource for students.This position is available every other year. It will be offered for the 2017-2018 school year. This position also assists with the management of budgets and development of annual reports for each living-learning community. It also is a two-year assistantship that earns $10,000/10-months plus a one-bedroom furnished apartment, meal plan for fall and spring semesters when classes are in session, and tuition waivers. Apartment may be shared with a spouse and/or dependent(s).

See the full job description (PDF).

This person assists the assistant director for student leadership in the facilitation of student leadership development initiatives in the residence halls through advising housing and residence life’s student organizations. This position also assists with departmental diversity and inclusion initiatives and supports partnerships with the office of admissions and enrollment services; and assists in the management of student organization budgets. It also is a two-year assistantship that earns $10,000/10-months plus a one-bedroom furnished apartment, meal plan for fall and spring semesters when classes are in session, and tuition waivers. Apartment may be shared with a spouse and/or dependent(s).

See the full job description (PDF).

Resident managers are graduate students who are pursuing master’s degrees and work in the University Apartments community. Resident managers also live in each apartment community and serve as a resource for student residents. The resident manager position is a two-year assistantship which earns $11,200/10-months plus a furnished apartment (including utilities) and tuition waivers. Apartment may be shared with a spouse and/or dependent(s).

See the full job description (PDF).

Application Process

Thank you for your interest in Ball State University and the Office of Housing and Residence Life.

In order to apply for a position as a graduate assistant, you will need to complete the following steps:

All of the following items must be emailed to Cathy Bickel before your application will be reviewed.

  • letter of interest
  • which graduate assistantship position you are applying for (You may apply for more than one.)
  • which academic graduate program you are applying for and if you have been accepted yet (Please note you do not have to be in the Student Affairs Administration in Higher Education (SAAHE) graduate program to be considered.)
  • Indicate if you are attending the Oshkosh Placement Exchange (OPE) or hoping to receive an invitation to the SAAHE Visit-Interview Day. If you are attending OPE please do not apply for the SAAHE Visit-Interview Day. We would rather interview you at OPE if you are registered.
  • your current overall grade point average
  • resume
  • names and contact information of three professional references
  • your most recent transcript (unofficial is acceptable)

Once all of the above items are received, your candidate file will be considered complete and reviewed by our staff. Please know you must submit all requested materials to your preferred graduate program of study before an on-campus offer can be extended.

After the review of all applicants, the Office of Housing and Residence Life will contact those selected to schedule an interview.

There is an opportunity to be interviewed at the select conferences below:

  • Ball State SAAHE Visit and Interview Day (Invitation Only) | February 17, 2018 | Muncie, Indiana
  • OPE Conference | February 22-25, 2018 | Oshkosh, Wisconsin

Please note that if you are attending OPE, we would rather interview you at OPE as we have more time slots available at this event.

If you have any additional questions about the process, please do not hesitate to contact Dr. Cathy Bickel for further clarification. 

Ball State University is very proud of its Housing and Residence Life program, which is nationally recognized for excellence. Within this program, we offer positions that provide a direct opportunity to support students for academic and personal success.

Ball State employs full-time professional staff members called residence hall directors to manage the residence halls. These staff members hold at least a master’s degree and live in an apartment within the building to serve as a resource for students. The residence hall director position is a 12-month assignment. Residence hall directors earn $36,000/year plus a two-bedroom furnished apartment, meal plan for fall and spring semesters when classes are in session, and full university benefits. Apartment may be shared with a spouse and/or dependent(s). Persons may serve for no more than four years in this position.

See the full job description.

Learn more about the hall director position by viewing our video testimonial with a former residence hall director, Danielle Badgett.

If you have specific questions not addressed here, contact Housing and Residence Life directly at 765-285-1863 or 800-382-8540 or e-mail Cathy Bickel.

Job Description

All professional positions within the Office of Housing and Residence Life have the following minimum qualifications:

  • earned Master's degree
  • experience in residence hall leadership or college/university housing
  • administration experience

Application Process

Thank you for your interest in Ball State University and the Office of Housing and Residence Life.
In order to apply for a position as a residence hall director, you will need to complete the following steps:

Step 1: submit your application materials

All of the following items must be emailed to Cathy Bickel before your application will be reviewed.

  • letter of interest
  • resume
  • names and contact information of three professional references
  • Your most recent transcript (unofficial is acceptable)

Once all of the above items are received, your candidate file will be considered complete and reviewed by our staff. We will contact candidates in mid-late January regarding TPE interviews.

Step 2: Interview

After the review of all applicants, the Office of Housing and Residence Life will contact those selected to schedule an interview.

If you have any additional questions about the process, please do not hesitate to contact Cathy Bickel for further clarification. 

 

 

Want to learn more?

If you have additional questions about employment, send us an email.