Student Employees

We take great pride in the Housing and Residence Life staff at Ball State. Our residence hall directors, assistant residence hall directors, and resident managers represent a variety of colleges and universities throughout the country. They bring with them a high degree of skill and expertise. Most staff members are involved in regional and national student affairs organizations, serve on committees for these organizations, and make presentations at conferences. There is a strong emphasis placed upon professional development involvement.

The daily work environment is one that provides great satisfaction and challenge. If you enjoy making a difference, Ball State University is the place for you.

If you are interested in being a part of our team, we have more information about the different types of positions below.

Undergraduate Student Staff

For students, these distinctive work experiences help to develop and strengthen the skills identified in a recent study conducted by the National Association of Career Employment as the skills employers want college graduates to have when entering the workforce.

The areas include communication, organizational skills, strong work ethic, motivation, honesty and integrity, flexibility and adaptability, interpersonal skills, analytical skills, and computer skills. Many of these abilities can be learned through one of the many student positions with Housing and Residence Life.

Academic Peer Mentors (APMs) at Ball State are upper-level students trained to enhance the academic success of the residents of one of Ball State's 15 living-learning communities. These student employees assess academic needs, then use active and passive programming methods to help student tackle common challenges. These challenges include improving grades, seeking clarity about choice of major, learning effective study habits, and much more. APMs work with hall staff to create a strong community centered on the academic- or interest-based focus of the living-learning community.

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Computer technicians help our department and students with technology within the residence halls. Positions are available throughout the year and can be found on Cardinal Career Link.

Position: Computer Service Technician for Housing & Residence Life

Basic Functions:

  •  Demonstrate professional, technical, and troubleshooting abilities.
  • Maintain and solve problems with hardware and software (including servers, PC/Mac set-up and imaging, printers, handheld devices, A/V equipment, etc.), troubleshoot connectivity issues and assist students with virus and spyware problems.
  • Maintain computer labs, systems, and general technological needs.
    Communicate weekly status reports to supervisor and lead systems technicians of completed/ongoing projects.
  • Show initiative in training and learning.
  • Monitor, maintain, and provide computer labs with needed supplies.

As a resident assistant (RA) at Ball State, we encourage you to be a part of our team. RAs are students who promote the academic and personal development of students in a diverse residence hall community.

Staff members for the Office of Housing and Residence Life, RAs report directly to a residence hall director and an assistant residence hall director in their residence hall.

Resident assistants are leaders at Ball State and are chosen for their abilities and skills to help students living in the halls. We encourage you to learn more about the position and apply for an RA position.

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The University Apartments Office employs Ball State students as community office assistants. This position offers the opportunity to work with a diverse population while assisting residents living at University Apartments. Learn more by reviewing the position description.

Student staff are interviewed and hired on an as needed basis. To see when positions are available, visit the Career Center's student employment website.

Job Description

Position Function Statement:

 This position will serve the University Apartments community performing a variety of functions both during the business day and after hours. The position requires student to work in a multi-faceted customer service environment and assist with overall administration of apartment operation. It offers the opportunity to work with a diverse and multicultural population while assisting current and prospective residents with University Apartment information.

The student must present a positive, friendly, and concerned attitude toward apartment residents, and support the policies of the Office of Housing and Residence Life, serving as a resource and positive role model. The student will address resident needs and establish a welcoming sense of community. The student must be discreet with sensitive and confidential information in accordance with the Family Education Rights and Privacy Act (FERPA). Student will be required to interact with residents and guests in the community office and apartment complexes in person, over the phone, and via email. This position must have the ability to work independently within a team concept.

Position Tasks:

  • Provide quality customer service, answer phones, assist with maintenance requests, provide information on University Apartments’ contracts and policies
  • Uphold and enforce policies and procedures outlined in the University Apartment Handbook, the Student Code of Conduct, and the University Apartments lease agreement
  • Navigate office databases and university systems to input data, communicate to residents, and sort information and review for accuracy
  • Distribute and communicate pertinent information to residents in a timely manner
  • Execute and maintain proper office protocols and procedures, and paperwork completion, including billings, check-in/out paperwork, transfer paperwork, key audits, and filing
  • Assist with apartment unit preparation, including inspection and light cleaning duties
  • Complete safety inspections of each apartment throughout the complexes on an on-going basis throughout the academic year and summer terms
  • Participate in an evening safety round rotation with fellow staff members; While performing rounds through the community, the student may be asked to identify and report policy violations, immediate maintenance concerns, and assist with crisis intervention and after-hours services
  • Assist with programs, open houses, and facility tours
  • Process mail and packages
  • Attend weekly staff meetings and trainings, as needed
  • Specific expectations and other duties assigned by the Office of Housing and Residence Life will be communicated as they arise.

Minimum Qualifications:

Basic computer and technology knowledge, Ability to multitask; Punctuality and consistent attendance; Self-motivation and attention to detail; Mobility for rounds and apartment safety inspections; Effective communication skills both orally and in writing

Additional Preferred Qualifications:

Data entry, Multi-line telephone and customer service experience preferred; Preference will be given to applicants who can provide a long-term commitment and has availability year-round, including break-periods. Additionally, preference will be given to applicants who live in BSU housing, including University Apartments.

Supervision Received:

This position will be supervised by the Resident Manager position, and indirectly by the Assistant Director for University Apartments. Student will work under varying degrees of supervision. Some tasks will be closely supervised, while others will require indirect to moderate supervision. Student will need to work autonomously when no supervisor is present.

Supervision Provided:

Student will not have supervision responsibilities.

Eligibility requirements include:

Maintaining good academic and disciplinary standing with the University, and remain an eligible student. Additionally, a Community Office Assistant must hold a valid U.S. driver’s license.

Compensation:

  • $7.25 per hour, paid bi-weekly
  • Once hired, the continuation of employment is contingent on evaluated performance.

Summer staff are often the first person a Ball State guest comes in contact with while staying on campus for summer school or visiting campus for summer orientation and at summer conference events.

Summer resident assistants (RAs), conferences and orientation desk staff, and reservation team (RT) members are staff members of the Office of Housing and Residence Life and are supervised directly by a residence hall director or assistant hall director.

Students interested in applying once open should visit the Housing Portal and Cardinal Career Link for more information and to receive a referral slip.

Reservations Team Hiring Timeline:

Application Opens: January 18, 2021
Application Closes: February 22, 2021
Interview Sign-Ups (if offered): February 25 - March 1, 2021
Virtual Interviews (if offered): March 4 and 5, 2021
Job Status Letters Sent: March 12, 2021

Summer Resident Assistant Hiring Timeline

Please contact the Office of Housing and Residence Life if you are interested. Current Resident Assistants, please talk to your supervisor. 

Desk Staff for Summer 2021 are not being hired. If interested in summer employment in Housing, please apply for the Reservations Team Member position. 

The Summer Resident Assistant (RA) is responsible for the development of a residence hall community consisting of approximately 30-60 students. The Resident Assistant is a staff member of the Office of Housing and Residence Life (HRL) and reports directly to a supervisor who is an assistant residence hall director or residence hall director.

Position Requirements

  • Be employed during Spring 2021 semester as a Resident Assistant in the Office of Housing and Residence Life
  • Enrollment in Summer School (no more than 6 credit hours per session)
  • Work outside the Office of Housing and Residence Life is not permitted
  • Hold at least a 2.5 cumulative grade point average
  • Live in the residence hall as assigned by the Office of Housing and Residence Life during the time of employment
  • Be in good standing with the Office of Housing and Residence Life
  • Be available to work at least two weekends per month and holidays
  • Be available to work both summer sessions

General Responsibilities

  • Act as a community facilitator using the Housing and Residence Life Intended Learning Outcomes and programming
  • Actively support and demonstrate the HRL Mission and Diversity Statements
  • Communicate, role model, and consistently enforce the HRL handbook policies by facilitating and influencing the development of mature behavior
  • Serve as a source of information concerning university procedures, housing services and policies, and make referrals when appropriate to other campus and community agencies
  • Report all emergencies and student incidents to their supervisor(s)
  • Complete and be present for Summer 1 & 2 check-in’s and check-outs
  • Prepare hall for transition to Summer School from academic year operation and from Summer School operation to academic year operation

Desk/Administration Responsibilities

  • Provide effective and quality customer service
  • Must work 15-20 hours per week at the residence hall desk
  • Work desk shifts in accordance to the supervisor's expectations
  • Participate in opening and closing hall preparation for each summer session.
  • Facilitate resident check-in and check-out.
  • Abide by all desk staff expectations, complete room inventories and public area inventories for the hall
  • Construct and maintain hall bulletin boards, informational signs, and other decorations as directed

Meeting Responsibilities

  • Attend all staff meetings as deemed necessary by your assistant hall director or hall director
  • Attend any training, individual or staff meeting your assistant hall director or hall director deems appropriate

Duty Responsibilities

  • Be on duty as assigned. Duty nights will be assigned at the beginning of each summer session.
  • Be the first contact person in the event of a guest concern or emergency. There will be a director on duty to serve as a resource person.
  • Complete at least three sets of rounds and be visible in the hall during duty coverage

Compensation

  • Salary equal to full room, limited board (meals), and a stipend of $130 per summer session
  • Additional compensation of $7.25/hour for time worked at the front desk
  • Opportunity to gain valuable leadership experience and skills in personal interaction and growth
  • Air conditioner installed at no cost MicroFridge and bike locker available upon request at no charge

A Summer Reservations Team (RT) member is often the second level of staff a guest comes in contact with in the summer while attending orientation or a camp/conference at Ball State University. A RT member’s primary responsibilities are behind the scenes operations of guest management, crisis response and providing quality customer service to the guests. RT members are staff members of the Office of Housing and Residence Life and are supervised by a Housing & Residence Life professional staff member.

Requirements

  • Reservation Team Members must have a 2.5 GPA and submit a referral form before being interviewed.
  • Must have lived 1 semester in a residence hall on Ball State’s campus.
  • Cannot take summer classes aside from one online course which must be approved by supervisor.
  • Work approximately 30-40 hours a week.
  • Attend all staff meetings as deemed necessary by the supervising hall director (on average 1/week).
  • Attend all trainings.
  • Not eligible for additional employment on-or off-campus.

Responsibilities

The following are to be expected as common tasks and responsibilities one would perform as a RT member. A RT member would need a basic level of proficiency in these areas. Additional training would be provided to aid in learning these skills and expectations.

  • Maintain a supportive and cooperative attitude in regard to fellow staff members and supervisors.
  • Maintain a database system to ensure accurate occupancy information at all times
  • Assist with building preparation and administrative task with Hall Director(s) and Housing and Residence Life office.
  • Have a thorough knowledge of and ability to work the front desk.

Management Component of Responsibilities

  • Coordinate room assignments and changes in the StarRez occupancy management system. Maintain an accurate StarRez database for guest moves and needs.
  • Facilitate orientation and conference check-ins, hall assignments, hall check-in and check-outs.
  • Must work at the front desk check-in shifts Sunday through Thursday between 7pm-Midnight during Orientation on a rotational basis. These desk hours are a work expectation of the RT member position.
  • Inspect rooms for damages and maintain a daily log of "lost and found" items.
  • Report all emergencies and situations to their supervisor(s).
  • Maintain an accurate cash register and money log for guest payments, refunds, etc. Process credit card payments.
  • Complete room inventories and public area inventories for the hall.
  • Construct and maintain hall bulletin boards, informational signs, and other decorations as directed.
  • Manage, audit and process in key inventories.
  • Be on duty as assigned from 7 p.m. - 7 a.m. or 7 a.m. - 7 p.m. Duty nights will be assigned at the beginning of the summer. This includes walking the buildings in use, be on call to respond and assist guests as needed. Complete at least 2 sets of rounds and be visible in the hall during duty coverage (as determined by supervising and conference hall director).

Customer Service Component of Responsibilities

  • Provide effective and quality customer service to all guests.
  • Serve as a source of information concerning Ball State University and the Muncie community.
  • Communicate, role model, and consistently enforce HRL handbook and conference policies.
  • Be the first contact person in the event of a guest concern or emergency. There will be a director on duty to serve as a resource person.
  • Communicate professionally with conference coordinators, hall directors, university offices and guests.

Compensation

  • On-campus housing to stay in a single A/C room for the summer at no charge (a value of approximately $1075).
  • A $1,150.00 decline balance summer meal plan
  • A stipend of $2,150 paid out on a bi-weekly basis.
  • MicroFridge and bike lockers available upon request at no charge.
  • May work up to 10 hours a week at the Front Desk for an additional hourly pay of $7.25 as long as it doesn’t set the staff member over 40 work hours total that week and is approved by supervising hall director.
  • Opportunity to gain valuable leadership experience, administrative skills and skills in personal interaction and growth.

Ball State University is very proud of its Housing and Residence Life program, which is nationally recognized for excellence. Within this program, there are four graduate assistant positions that offer a direct opportunity to support students for academic and personal success.

Qualifications

All graduate positions within the Office of Housing and Residence Life have the following minimum qualifications:

  • Earned bachelor’s degree
  • 2.75 GPA on a 4.0 scale in undergraduate studies
  • Enrollment in a Ball State University graduate program
  • Significant leadership experience

It is important to note that there are two applications that need to be completed for these graduate program positions. 

  1. Ball State Graduate School Application
  2. Ball State Graduate Program of choice application (e.g. Student Affairs Administration and Higher Education)

Positions

Assistant Residence Hall Directors are graduate students who work in collaboration with Residence Hall Directors to supervise undergraduate Resident Assistants, Desk Staff, Academic Peer Mentors, manage administrative functions in the building, and work to foster equitable and inclusive spaces in every residence hall community as consistent with the Ball State Housing Diversity Statement. The Assistant Residence Hall Director position is a two-year assistantship that earns $11,000/10-months, plus a one-bedroom furnished apartment, meal plan for fall and spring semesters when classes are in session, and tuition waivers. Apartment may be shared with a legal spouse and/or dependent(s).

See the full job description (PDF).

The Graduate Assistants (GA) for Living-Learning Programs are graduate students hired to work in collaboration with the Assistant Director of Housing and Residence Life with the creation and support of living-learning communities. This position supervised undergraduate Academic Peer Mentors, assists with the management of budgets and development of annual reports for each living-learning community, and works to foster equitable and inclusive spaces in every residence hall community as consistent with the Ball State Housing Diversity Statement. The GA for Living-Learning Communities position is a two-year assistantship that earns $11,000/10-months, plus a one-bedroom furnished apartment, meal plan for fall and spring semesters when classes are in session, and tuition waivers. Apartment may be shared with a legal spouse and/or dependent(s).

See the full job description (PDF).

The Graduate Assistant (GA) for Student Leadership works in collaboration with the Assistant Director for Student Leadership in the facilitation of student leadership development initiatives in the residence halls through advising housing and residence life’s student organizations (RHA, NRHH, SAT, NSLS); lead a team of Lead Mentors to successfully implement, market, coordinate, and support the activities and events of the Accelerate Summer Bridge Program; work closely and collaborate with residence hall staff teams, campus stakeholders, and student leaders to assess and improve student leadership opportunities in the residence halls and across campus. The GA in this role is also expected to foster equitable and inclusive spaces in every residence hall community as consistent with the Ball State Housing Diversity Statement. The GA for Student Leadership position is a two-year assistantship that earns $12,200/10-months, plus a two-bedroom furnished apartment, and tuition waivers. No meal plan is provided. Apartment may be shared with a legal spouse and/or dependent(s). For a deposit and monthly fee, pets are allowed in University Apartments.

See the full job description (PDF).

Resident Managers (RM) work directly with the University Apartments Office assisting students living in two apartment communities reporting to Assistant Director for University Apartments. Resident Managers supervise Community Office Assistants, provide programming for the two communities, assist with facility related concerns, and work to foster equitable and inclusive spaces in University Apartments consistent with the Ball State Housing Diversity Statement. The resident manager position is a two-year assistantship which earns $12,200/10-months plus a two-bedroom furnished apartment, and tuition waivers. No meal plan is provided. Apartment may be shared with a legal spouse and/or dependent(s). For deposit and monthly fee, pets are allowed in University Apartments. 

See the full job description (PDF).

To Apply For A Graduate Assistantship 

Thank you for your interest in Ball State University and the Office of Housing and Residence Life. In order to apply for a position as a graduate assistant, you will need to complete the following steps:

For consideration for a graduate assistantship in Housing and Residence Life, all of the following items must be emailed to Dr. Cathy Bickel, Associate Director of Housing and Residence Life before your application will be reviewed.

  • Letter of Interest (Cover Letter) - your cover letter should include which graduate assistantship position(s) you are applying for, which academic graduate program you are applying for and if you have been accepted yet (Please note you do not have to be in the Student Affairs Administration in Higher Education (SAAHE) graduate program to be considered.), and your GPA.
  • Resume
  • Names and contact information of three professional references

Once all of the above items are received, your candidate file will be considered complete and reviewed by our recruitment team. Please know you must submit all requested materials to your preferred graduate program of study before an interview offer can be extended. Priority consideration will be given to candidates who submit graduate assistant candidate materials by January 22, 2021. Immediate review of materials will begin once a candidate's file is complete until all positions are filled. 

Oshkosh Placement Exchange (OPE) candidates will be contacted after December 15, 2020.

After the review of all applicants, the Office of Housing and Residence Life will contact those selected to schedule an interview.

Candidates may be interviewed through the following:

  • Ball State SAAHE Visit and Interview Day | Virtual 
  • Oshkosh Placement Exchange | Virtual
  • Independent Candidate Submission of Materials | Virtual 

Please note that the 2021 SAAHE Visit Day and Oshkosh Placement Exchange will be held in a virtual format. If you have additional questions about the process, please do not hesitate to contact Dr. Cathy Bickel Associate Director for Housing and Residence Life for further information. 

Ball State University is very proud of its Housing and Residence Life program, which is nationally recognized for excellence. Within this program, we offer positions that provide a direct opportunity to support students for academic and personal success.

Residence Hall Directors (RHD) are professional staff members who facilitate student development, supervise one or two graduate students, 6-13 Resident Assistants, one or two Academic Peer Mentors, and manage administrative functions in one or two residence halls. RHDs will be expected to work towards fostering equitable and inclusive spaces in every residence hall community as consistent with the Ball State Housing Diversity Statement. RHDs are master level staff members on a 12-month assignment, earning $36,000/year, plus a two-bedroom furnished apartment, meal plan for fall and spring semesters when classes are in session, and full university benefits (e.g. health insurance, life insurance, retirement, vacation and sick days). Apartment may be shared with a legal spouse and/or dependent(s). RHDs may serve for no more than four years in this position.

See the full job description.

If you have specific questions not addressed here, contact Housing and Residence Life directly at 765-285-3744 or e-mail Dr. Cathy Bickel, Associate Director for Housing and Residence Life at cbickel@bsu.edu.

To Apply for the RHD Position:

Thank you for your interest in Ball State University and the Office of Housing and Residence Life.
In order to apply for a position as a residence hall director, you will need to complete the following steps:

Step 1: Submit the Following Materials:

All of the following items must be submitted to the Ball State Human Resources Website. Please navigate to the Residence Hall Director position. 

  • Letter of Interest (Cover Letter)
  • Resume
  • Names and contact information of three professional references
  • Your most recent transcript (unofficial is acceptable)

Once all of the above items are received, your candidate file will be considered complete and reviewed by our recruitment team. Candidates will be contacted beginning in mid to late January and will interviewed until all positions have been filled.

Step 2: Interview

After a review of applicants, the Office of Housing and Residence Life will contact selected applicants to schedule an interview. If selected, a candidate will be contacted to schedule a screening interview. After screening, candidates may be contacted to participate in a full-day, virtual on-campus interview. 

If you have any additional questions about the process, please do not hesitate to contact Dr. Cathy Bickel for further clarification.

Want to learn more?

If you have additional questions about employment, send us an email.