Cardinal Central Offices New Location

Cardinal Central is set to move to the Student Center across from the Tally and Starbucks on June 5, 2023. Cardinal Central, supports students and their families with business processes such as financial aid, registration, and bill pay.

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Cardinal Central—Ball State’s newest integrated, student-focused service center—is a convenient, one-stop location for business processes, resources, and information for students and their families.  

As a part of the campus-wide success and retention plan, Cardinal Central will offer a unique, personalized experience by eliminating barriers and providing accurate information, quick responses, and first contact resolution, as well as appropriate referrals when necessary. Students will be able to update class schedules, request transcripts, manage their eBill, access financial aid information, plus access programs/services for 21st Century Scholars, commuter students, or obtain information about the total withdrawal process. All of this can be done through the student portal at

Combining services from the Office of Financial Aid and Scholarships, Student Financial Services (Bursar), the Office of the Registrar, and Retention and Graduation services, Cardinal Central will have a Fall 2022 virtual opening—followed by a physical space for walk-in services at the L.A. Pittenger Student Center in Spring 2023. Cardinal Central will operate under the direction of Dr. Debra Fenty, who comes to Ball State with more than 20 years of higher education experience at Cleveland State University, and under the leadership of Gloria Pavlik, director of Enrollment Support Services, who has been with Ball State for 11 years in Student Affairs.