Central Mail Delivery Schedule

Central Mail is delivering mail to departments that have indicated their availability to accept deliveries on Tuesday and Thursday mornings between 8:00 a.m. and 11:00 a.m. 

Please email delivery@bsu.edu to indicate the availability of your department for mail and package services.

Central Mail Pickup

As of Monday, September 1, 2020, departments can schedule mail and package pick-up times Monday-Friday from 1-4 p.m. at 3401 N. Tillotson Avenue at Door 2 using the online mail and package scheduling system.  For your convenience instructions on utilizing the new mail and package scheduling system is located at the following link Central Mail Scheduling Instructions

Schedule Central Mail Pick Up

Mail Delivery

Central Mail will continue to deliver mail to campus departments that are open on Tuesdays and Thursdays. If your department is not available to have mail and packages delivered on Tuesdays and Thursdays, please send an email to Delivery@bsu.edu.

Thank you for your patience as Central Stores continues to balance mail delivery service, processing of incoming PPE shipments, delivering PPE on campus, and providing all moving and storage services for the campus community.

If you have any questions, please call 285-1532. 

Mail Delivery Process During "Social Distancing"

Central Mail employees will be exercising "social distancing" of a minimum of six feet.  Therefore, we ask that each department put their outgoing mail by the inside of the entrance to the department, preferably in a mail tub. The Central Mail employee will leave your incoming mail and packages in the same location. For packages that require proof of delivery, our Central Mail employee will work with you to obtain the signature while maintaining a six-foot distance. If the receiver is not comfortable with handling the iPad for an appropriate signature, the Central Mail employee can take a picture of the recipient of the package(s) and attach it to the delivery receipt instead.

Delivery Express Mail Announcement

As a result of the campus buildings and departments closing to reduce the spread of COVID-19, the USPS, UPS, and FedEx drivers have been unable to deliver express delivery material on campus. This material includes, but is not limited to, express mail, overnights, next-day air savers, 1-day priority mail, etc. Express delivery material requires a signature as proof of delivery. Because of the time-sensitive nature, they have traditionally been delivered directly to the receiving department by the carrier company.  As a convenience to Ball State University Departments, Purchasing Services is temporarily suspending our regular process regarding express delivery material. We will conditionally accept these time-sensitive mailings for 24 hours. During these 24 hours, we will reach out to the department in an attempt to establish a means of delivery to the recipient. If we are not able to deliver an express delivery material after 24-hours, we will have the item "Returned to Sender" through the delivery carrier.

Office Supply Orders Delivered on Tuesday and Thursdays only

As the campus responds to the circumstances surrounding CORVID-19 and the population on campus is decreased, Office Depot deliveries will temporarily be made to Ball State on Tuesdays and Thursdays only. If your department is holding mail and packages at Central Mail, your office supply orders will also be held and available when you pick up your mail. Once the COVID-19 circumstances are over, office supplies will go back to being be delivered each day.

In the meantime, please be aware of the new delivery schedule, and we ask that if your department is closed, only order items that are essential to you at this time. If you have any questions, contact delivery@bsu.edu.

Schedule for Campus Mail box Pickup Times

Central Mailing employees will only be checking campus mailboxes at this time for buildings that have indicated they are open for Tuesday and Thursday mail delivery. The boxes will be checked Tuesdays and Thursdays at the regularly scheduled time posted on the mailboxes. Thank you for your patience and understanding during this time. If you have any questions, please feel free to contact us at delivery@bsu.edu.

Mail Pickup by Appointment

Departments are welcome to pick up all departmental mail and packages from the Central Mailing office by appointment. Campus mail and packages can be picked up from Tuesday-Friday each week between the hours of 12:30-4:00 p.m., by appointment only. If your department decides to have an employee(s) to pick up the departmental mail and packages, the department must send an email from an @bsu email address to delivery@bsu.edu. The email must include the name(s) of the Ball State University employee that will be responsible for picking up the department's mail and packages, it must also copy the director of the department. The responsible employee that will be picking up the mail and packages will be required to schedule a pickup time, each time and must present their BSU ID to retrieve departmental items. We want to ensure that we keep all BSU property and information protected and secured through this process.  Central Mail is located at 3401 North Tillotson.  Please come to door 2 (it is labeled with a large "2" on the door) and go to the window in Central Mailing.

We appreciate the opportunity to work with you during this time to ensure that you may continue to send and receive mail, as well as temporarily hold your mail in a secure location in the interim. If you have any questions and/or concerns, please contact Central Mail at delivery@bsu.edu and 765-285-8369.


FAQ Central Mail

Please see FAQ Central Mail for Additional Information.



Welcome to Ball State University Central Mailing Office. We serve the University community with interdepartmental and postal processing and distribution. We handle over three million pieces of mail annually. This includes first class, UPS, FedEx, DHL, inter-campus and international services. Central Mailing is located in the Service and Stores Building, door #2. Central mail also provides a contracted substation of the U.S. Postal Service that is located in the back of the Student Center.  The services available here are for personal mail and packages.

Send Suite Live

In an effort to provide the campus with a cost effective shipping solution, Central Mail utilizes a shipping software called Send Suite Live. Send Suite live will allow users to ship packages and track individual shipments from their own computer. If you need help in completing a Ship Request, a user guide is available.

Send Suite Live Access Request Procedures

Please note that if you need access to create a ship request you will need to complete a request through the HelpDesk website:

  • go to www.bsu.edu/helpdesk
  • go to ‘Request Services’
  • go to ‘Security Access’
  • go to ‘Sendsuite Live’
  • complete form
  • Click “Submit”


Central Mail Pick-Up Locations

Central mail also provides nine different locations on campus that have daily pick up times. Mailbox locations can accept outgoing mail, they can included campus mailers, FEDEX, DHL, UPS and stamped mail. For mailbox location, contact Anna Arison in Central Mailing office at 765 285-1803.

Schedule for Campus mailbox Pickup times.

Building Location Winter Summer Early Close
Alumni Center 2:20pm 1:25pm 12:45pm
Whitinger Business Building 2:35pm 1:35pm 1:00pm
Health and Physical Activities (HP) Building 2:45pm 1:45pm 1:10pm
Teachers College 2:55pm 1:55pm 1:20pm
Art & Journalism 3:00pm 2:00pm 1:25pm
Administration Building 3:05pm 2:05pm 1:30pm
Lucina Hall 3:10pm 2:10pm 1:35pm
Cooper Science 3:15pm 2:15pm 1:40pm
Robert Bell Building 3:20pm 2:20pm 1:45pm


Courier Service

Courier Service is a special delivery service that offers same-day transporting of items across campus. Courier Service requests should be placed online through SciQuest using the Courier Request Form. Otherwise, the item should be sent through the regular mail service. If delivery confirmation is needed, simply print out the Courier Request form after completing and submitting in SciQuest, then attach it to the item or give it to the courier upon pick up:

The Courier Service should be used for following requests:

  • Campus Mail
  • FedEx Packages
  • UPS Packages
  • Bulk Mailings
  • USPS Mail
  • DHL Packages
  • Mail Tubs/Trays
  • Recycled Toner Cartridges

Additional Resources

Central Mail Policies and Procedures