Rachel Austin
Rachel Austin
Student Success Specialist


Room:LB 131

Office Hours (Eastern time)

  • Monday: 7 - 11 a.m. and 4 - 9 p.m.
  • Tuesday: 7 - 11 a.m. and 4 - 9 p.m.
  • Wednesday: 1 - 10 p.m.
  • Thursday: 7 - 11 a.m. and 4 - 9 p.m.
  • Friday: 7 a.m. - 1:30 p.m.

About Rachel

Rachel joined Ball State Online as a Student Success Specialist in August 2023, serving students in the Bachelor of Social Work, Bachelor of Science in Nursing RN to BSN concentration, Master of Science in Health Science, and Master of Science in Nursing. Rachel enjoys working with students from all different stages of life and backgrounds, as they further their education in an online environment.

Assigned Programs

  • Bachelor's in Nursing, RN to BS Concentration
  • Bachelor of Social Work
  • Master's in Health Science
  • Master's in Nursing
  • Post-Master’s Certificate Family Nurse Practitioner

Professional Experience


Ball State Online, Ball State University

Director of the Joy Ring Student Success Center

Williams Baptist University

Education Coordinator

Williams Baptist University 

Adjunct Professor

Williams Baptist University

  • Freshmen Year Experience course

Adjunct Professor & Academic Advisor

Central Baptist College  

  • Taught CBC 1201 Freshman Orientation and PACE (Professional Adult College Education) Orientation
  • Taught Study Skills for students in the ON COURSE Freshman Probation Assistance Program

Dean of Students / Director of Student Life

Central Baptist College


Master of Science (MS) in College Student Personnel Service and Administration

University of Central Arkansas  

Bachelor of Arts (BA) in Mass Communication

Ouachita Baptist University