Two-factor authentication (2FA), provides an additional layer of security protection for your Ball State online account.  By requiring a second authentication method, two-factor authentication helps protect your sensitive information from social engineering, like phishing attacks. Even if your username and password are compromised, your account is not accessible without access to the second authentication method that two-factor authentication provides.

Ball State uses Duo Security as this second level of security. Ball State students, faculty, and staff have access to two supported methods for using Duo two-factor authentication, download and install the Duo application  from your App Store, or use a security token that you can obtain from the Technology Helpdesk.

Using a Mobile Device

You can download and install Duo to your mobile phone or tablet from your device’s app store. The app allows you to have push notifications sent to your mobile device, or you can open the app and get a passcode to use.  Learn how to set-up two-factor authentication using a mobile device.    

Using a Security Token

If you cannot or would prefer not to use a mobile device, you can contact the Tech Center, located in BL 101, to pick up a security token which you can use for two-factor authentication instead of your mobile device.  Learn more about using a security token for two-factor authentication

More information about Duo two-factor authentication, including answers to frequently asked questions about using Duo two-factor at Ball State, are available in the Technology HelpDesk knowledge base.

If you have questions or need help with two-factor authentication or the Duo app, please contact the Technology HelpDesk by submitting a request at, or call them at 765-285-1517.