Business Operations
Information Technology Services (ITS) Business Operations is the business and administrative support function for the ITS department. This area is responsible for developing and managing ITS policies and procedures along with fees associated with our services. The services supported are networking, video conferencing, operations, and voicemail.
Ball State has also teamed with Verizon Wireless, AT&T and T-Mobile to offer employees discounts on their cellular service and related equipment.
Enterprise Information Systems
The Enterprise Information System (EIS) staff are responsible for databases, system administration, and integrations between the Banner ERP solution and vendor provided systems such as Canvas or Aviso. EIS also maintains legacy custom solutions.
Enterprise Information Technology
The Enterprise Information Technology Architecture (EITA) team is responsible for providing direction and guidance for enterprise computing and solutions architecture. This includes working with all areas within IT collaborating on projects and aligning implementations with enterprise best practices and institutional technology direction.
Enterprise Systems & Operations
Through many distinct service offerings, Enterprise Systems & Operations (ESO) provides continuous computing availability to the campus community for academic and administrative information systems. This effort requires continual monitoring of critical systems, resulting in prompt and appropriate response to alerts and problems.
Within the Systems Division, services include server builds/decommissions, application and system backup & recovery, virtualization, data storage, and security vulnerability remediation for enterprise and alternate platforms. Among other services, Systems also provides cloud provisioning and management to vendors such as AWS & Azure, ERP Banner patching, and Workflow automation and administration.
Within the Operations Division, services include control and automation of core processes within the business and academic systems through job scheduling, process automation, and output distribution. Additional services consist of BSU’s primary campus phone number for general information and reporting of critical system outages 24/7, via Operations Control Center (OCC).
ESO’s combined efforts and diligent pursuit of efficiencies continue to enhance BSU’s overall systems resiliency and availability.
If you have questions please call the OCC area directly at 765-285-1549.