Provide timely computer repair service, minimizing hardware downtime while maximizing customer satisfaction.

General Information

UCS Hardware Repair staff will be responsible for repairing both PC (windows-based) and Apple computer equipment owned by the University.  In addition, they repair personally-owned equipment that is referred to them by the Apple iCare Corner. 

Reporting a Problem

If you are having problems with University-owned computer equipment, please contact the UCS HelpDesk.  Problems can be reported 24 hours a day, seven days a week, by sending e-mail to helpdesk@bsu.edu or by submitting an online request for assistance form.  The HelpDesk can also be reached by calling 765-285-1517.

Supported Hardware - University-Owned Equipment

Because of the trends in the computer industry, situations arise where it is desirable to replace a piece of equipment with a newer and faster model even though the older one still works. This becomes a real dilemma when UCS Hardware Repair is called on to repair an older piece of equipment that, while technically fixable, is not worth fixing. As a result, UCS's supported products list is regularly updated to add newer products and to eliminate older products. University departments should budget in anticipation of replacing older computer equipment. Wherever possible, UCS will project dates for which a model's "retirement" is anticipated.  To view a complete list of supported hardware, click on the following link: Supported Hardware

Does Hardware Repair Work on Personally-Owned Equipment?

At the present time, Hardware Repair only works on personally-owned equipment that is referred to Hardware Repair from the Apple iCare Corner.