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 Customer Service
Exceeding Customer Service Expectations at Ball State Sponsor: Learning and Development
Prerequisite:   None
The most important parts of providing exceptional customer service include identifying WHO your customers are, discover their unique needs, and HOW you can bring delight to each interaction. In this highly interactive, discussion-rich session, trainer-consultant Michelle Baker will help participants answer those questions, as well as learn tips for handling both external and campus customers and exceeding their expectations.

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