Use this form to add, move, or stop(cancel) a Unified Communications service such as: Wired Network Connection, Voice service, Voice mailbox, etc. Please use one form for each unique request. Click the "Submit and Do Another" button at the bottom to automatically reload the fields so you only need to update specific fields for each subsequent request.

Do not use this form to report a problem, instead go to www.bsu.edu/helpdesk/ and select "Request Help - Submit a Ticket."

If you are unsure which service to pick, select the "Help Me Choose" option in the Service selection.

Note: Pricing information for Phone and Network Services can be found by clicking on any of the service links below:
Network
Telephone
Voicemail

Department Information

Requested Service
Each service option is listed below with an explanation of each.

Wired Network Connection

Select this option to physically connect a computer to the campus wired network which provides the fastest connection rates available on campus. See the next section if you have a printer or copier. This is the preferred method of connecting any stationary device like desktops, lab stations, or docking stations. You may also want a wired connection in an office for laptops so the additional speed is available while the user is in his/her office.

Network Printer

Many new printers, and some copiers, are what the industry calls MFPs (Multi-Functional Printers) that can print, copy, email, and/or fax. These additional features require special setup thus the reason for a separate service option.

There is no need to separately request a fax line for devices that have this capability. You can request the fax line on the same request as the printer request by selecting Yes to the "Printer has FAX:" prompt.

Voice/Phone/Fax

This request is used primarily to request a phone and associated features for a new employee, or to move existing telephony service from one location to another. Besides requesting a new phone number, you can optionally add voicemail and long distance calling number services at the same time.

You would also use this to request a FAX line. If you have a printer or copier that needs a fax line, use the 'Network Printer' request outlined above.

Voicemail

This option lets you add voicemail to, or remove from, an existing telephone number. You must have an existing phone number to request this service.

Long Distance Code

Like the voicemail option, this is used to add or remove an existing long distance code. You must have an existing phone number to request this service.

Yes No

Any Voicemail functionality will move with the phone number to its new location. Any associated Voicemail functionality will also be cancelled.
Employee Information

Current Location Information

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2
12
34
56
There are two styles of wall jacks (2 and 6 position) as shown. Enter the number in the 'Position Number' box, or click the number corresponding to the jack for this request.


New Location Information

1
2
12
34
56
There are two styles of wall jacks (2 and 6 position) as shown. Enter the number in the 'Position Number' box, or click the number corresponding to the jack for this request. If there are no available jacks you will need to file a Facilities Service Request.

Additional Information

Single Line Multi-Line Display

Yes No

(Number to transfer call to if caller presses 0.)

Yes No

Yes No