Each residence hall complex has a computer lab and/or technology center designed to meet your needs, whether you're working on a class project, browsing the web, access to email, document scanners, and a printer/copier. You also may bring a computer from home to use in your room or on campus.

Computer Labs

Computer labs are conveniently located in each residence hall or complex.

Each lab is equipped with Windows and Mac computers installed with current software and a printer. All residence hall computer labs are where students will find high-end computers with 21- or 22-inch LCD monitors, complete with Adobe Creative Cloud Suite, Microsoft Office, AutoDesk, ArcGIS, SSPS, and other needed class software programs. (Includes: Final Cut Pro, Pro Tools, and MiniTab).

These computer labs also feature scanners where students may scan photographs and other images for class projects. Users also have access to print to a printer (in the lab or at their hall desk).

Hours of Operation

Residence Halls

All residents have 24-hour access to the labs in their assigned hall.

Scheidler Apartments

Scheidler and Anthony residents have 24-hour access to the labs located in the University Apartment's Office and Community Building (Building No. 3460). You must have your Ball State ID card for access after regular business hours.

Office Hours
Labs are open during regular office hours.

  • Sunday: 5 p.m -7 p.m.
  • Monday-Thursday: 8 a.m.-7 p.m.
  • Friday: 8 a.m.-5 p.m.

Hardware

  • Network Ethernet card
  • 10 BASE-T or 10/100 BASE-T
  • Ethernet cable
  • (optional) five-port switch and extra Ethernet cable (if you and your roommate wish to use the wired connection at the same time)

Connections802.11g or 802.11n wireless card (Wireless cards are installed on most notebook computers at purchase.)

Devices must be able to connect to wireless using WPA or WPA2-Enterprise "security type" setting.

Learn more about the university’s wireless internet.

Each residence hall room has a wired 10/100 BASE-T Ethernet hookup, and all rooms and common areas have wireless WiFi access for connection to the Internet. You also should bring a UL approved power strip with a built-in circuit breaker to use with the computer equipment.

If both roommates would like to connect to the Internet, they must purchase a switch to allow them to connect two (or more) computers at once using the Ethernet connection in your residence hall room. Cisco, Linksys, D-Link, and Netgear switches are compatible with Ball State University's wired network.

The Ball State Technology Store sells hardware, software, and accessories to students. You may also purchase Ethernet cables, switches, and surge protectors from tech store or on the Internet. We encourage students and families to purchase and install Ethernet or WiFi cards before coming to Ball State in the fall.

Exclamation Icon Important

Do not purchase a router in place of the switch. Some retailers may try to sell you a router as a substitute. Wired and wireless routers are not permitted for use on the Ball State network. Students found with a router will have their Internet service turned off, when detected as routers negatively affect other users in your building. Learn more about the no router policy by watching our video.

We have a small group of student computer service technicians who are available to assist you in room with the following technological problems:

  • troubleshooting both wired and wireless issues
  • assisting with wireless connection setup
  • assist with the removal of spyware and virus
  • report Ethernet jack/telephone jack problems for diagnosis and repair
  • mobile devices connectivity or e-mail set up
  • game systems settings

To report a problem, please call the HelpDesk at 765-285-1517 or submit a ticket online.

Frequently Asked Questions

If you have a switch or hub, disconnect the power for 30 seconds, reconnect power, and then restart computer to see if there is a connection.

Check for an IP Address 

  • Go to Start menu
  • Run
  • Open: cmd (ok)
  • Black box should appear – type in – ipconfig (enter)
  • The IP Address should be 10.xxx.xxx.xxx
  • If an address of 169.0.0.0 or 0.0.0.0 should appear there is no connection to the Internet. Go to the lab and submit a ticket online or call the HelpDesk at 765-285-1517.

Check to see if the network connection has been disconnected.

  • Go to Start
  • My Network Places
  • View Network Connections
  • Local Area Connection should be visible with no yellow marks
  • Do a right mouse click on Local Area Connection and the first thing on the list should be disable, if the first thing is enabled then select that setting and it should enable the connection.

If the jack has been damaged a Fix My Home request should be submitted at the computer lab so the jack can be repaired.

Be sure your device is connecting using the bsusecure wireless SSID, not the bsuguest. The bsuguest network is for guests to campus, not intended for Ball State students or staff. It is a limited bandwidth with minimal access permissions. Wireless setup guides are available at each hall desk for students to use for step-by-step instructions on connecting a device.

Students, faculty and staff that are using a wireless network connection are encouraged to use bsusecure. You can find specific instructions to configuring a device at the HelpDesk.

Exclamation Icon Important

Wired and wireless routers are not permitted for use on the Ball State network. Routers will be turned off when detected as routers negatively affect other users in your building.

For any technical issues with wired and/or wireless within the residence hall you should contact the Technology HelpDesk at the following information:

Location:
Bracken Library - UTS Technology Center
Technology HelpDesk

Telephone:
Phone # 765-285-1517

Online Help:
www.bsu.edu/helpdesk

Connecting using a wired Ethernet cable in your residence hall room will give you better speed and performance when gaming.

Yes—all students living in the residence halls have access to the computer labs in Studebaker West and Noyer.

We ask that students limit their printing to 30 pages a day. Students also are asked to only use the lab printers for academic purpose (i.e. homework, research). Help us save the environment by conserving paper and toner. 

Note:

In all technology centers printer tips and tricks to conserving paper signs have been posted to help residents be more environmentally friendly. Also, the printers are all now capable of printing on both sides of a page (duplexing).