This course is a review of strategies and techniques for effective leadership of yourself and your organization during periods of disruptive crises. The course consists of two sections. Section one is focused on the individual as a manager and how that manager can best respond to a crisis. This section focuses on focusing on leading yourself, provides an integrative application of emotional intelligence skills designed to develop successful strategies to manage emotional well-being at work. Section two focuses on providing leadership to an organization during a crisis with a special focus on crisis costs, intervention techniques to mitigate those costs, and managing sales.
Topics of the course include:
- Managing yourself during a crisis
- Time management and scheduling during a crisis
- Use of emotional intelligence during a crisis
- Communication and messaging during a crisis
- Leading teams in crises
- Stress psychology and stress management
- Changing and interpreting budgets during a crisis or disruptive change
- Identifying relevant costs and benefits when making crisis-driven decisions
- Using data analytics to forecast during a crisis
- Managing sales and customers during a crisis
- Managing state/federal interventions during a crisis
This course will be delivered online and is applicable to professionals across disciplines and industries.
After we overcome COVID-19, a course on “Managing Yourself and Organization Successfully During Crises” will continuously be relevant to respond to natural disasters (hurricanes, tsunamis, earthquakes, floods, forest fires), unexpected changes in economic conditions, technology, infrastructure, and systems failures (major industrial accidents, bridge collapses, power or cyber-system blackouts, airline and train crashes); infectious diseases (COVID–19, Ebola, MERS, H1N1, SARS, West Nile virus, avian flu); and purposeful, human-initiated disasters (terrorism, bio-terrorism, riots). These crises frequently challenge society on many levels and disrupt normal operations.
June 15-July 17, 2020