Paaige Turner

Paaige Turner

Dean of the College of Communication, Information, and Media and Professor of Communication Studies


Room:LB 102

Dean Turner oversees the only stand-alone college of communication in the state of Indiana.  The college encompasses four units.

In her role, she is responsible for the college’s operations and strategic plan including:

  • 120 plus faculty and staff who are committed to student success and earn national recognition
  • 1900 plus students who are preparing to start their future on day one
  • 40 plus organizations founded and operated by and for students.
  • The Unified Media Lab
To learn more visit the CCIM Digest blog




Dean Turner has been described as a tour guide (“Keep moving towards the goal.”), firefighter (“We can solve this.”), facilitator (“How do these ideas work together?”), innovator (“What if we tried it this way?”) and champion (“Look what you accomplished!). She describes herself as a realistic optimist. “I know that our unique backgrounds, experiences and identities will reveal themselves in the divergent goals for which we advocate and the behaviors that we exhibit. I also know that by putting in place structures that bring together diverse groups in productive, action-based collaboration, retaining a sense of optimism, purpose, and belief in the ability of those around me that those differences will lead to creating programs, opportunities and a world each of us alone could never have imagined. “


Dean Turner is an experienced higher education administrator, communication teacher/scholar and organizational consultant with an extensive background in gender in the workplace, strategic planning, mentoring, change management, budgeting, education technology and international education. Her focus upon collaborative working partnership has allowed her to support the creation of year-round high school to college programs, assessment practices with 100% compliance, faculty and student mentoring programs, award winning faculty educator/learning technology platforms, budget/mission alignment for net revenue gain, and award-winning international programs. 


Her background in organizational communication and commitment to achieving goals that fulfill an organization’s mission has garnered her the opportunity to serve higher education in a variety of roles.Currently she serves as the finance chair for the ACE Women’s Network of Indiana, Vice Chair of Operations for the Muncie Chamber of Commerce, and Principal associate in Communication Resource Associates, LLC. Prior to arriving at Ball State University Dean Turner served as the executive director for the National Communication Association, Associate Dean at Webster University, and Associate Vice President at Saint Louis University. Her peers elected her to serve as president of the Organization for the Study of Communication, Language and Gender and chair of the Organizational Communication Division of the National Communication Association.


As an award-winning teacher-scholar, she has published over 40 books, chapters and articles in the area of organizational communication, specifically on topics of internationalization, organizational socialization, customer satisfaction, gender, midwifery and birth, breastfeeding, and the body.  In recognition of the breadth of her background she has been invited to serve on national and editorial boards including the Journal of the Association for Communication Administration, Journal of Media Critiques, Women’s Studies in Communication, Women and Language, Journal of Applied Communication, Management Communication Quarterly, Communication Monographs, and Communications Studies. 


Dean Turner has earned international and national awards for her meritorious work in the field of communication including a Presidential Citation for Service from the National Communication Association, Fulbright-Nehru International Education Administrators Award for India, Learning Happens Everywhere Award for exemplary collaboration, Faculty Excellence Award and SLU Star Award. Most recently, she was an associate editor for the International Handbook of Organizational Communication that received the NCA Organizational Communication Division 2017 Edited Book Award.


As a leader in organizational communication, she has been an invited speaker and consultant around the world. For example, the Australia and New Zealand Communication Association, American Council on Education, Universidad Interamericana de Puerto Rico Recinto de San Germán, National Brazilian Education Conference, Institute for Curriculum and Campus Internationalization, EducationUSA Training Institution, Boeing, Energizer, and other fortune 500 companies.


Administrative Highlights in Collaboration with Academic and Operational Units 2018-2020


  • Increased graduate assistantship stipends up to 41%
  • Increased college endowment by $1.5 million
  • Total number of CCIM donations on One Ball State Day increased by 54% and total amount of donations increased by 23% from 2019 to 2020
  • Obtained $125,000 in university funds to support the purchase of drone and 360 production equipment and implemented courses that prepare students for FAA certification
  • BSU Strategic Imperative Award and instructional technology funds to launch BSU Esports Varsity Team, competition venue, educational facility and esports digital production program $600,000
  • Expanded the physical footprint of BSU’s award winning Sports Link program
  • Launched BSU’s pilot Immersive Learning Collaborative
  • Launched online program in Center for Information and Communication Sciences (Recipient of Information and Telecommunications Education and Research Association 2019 and 2017 Program of the Year Award)
  • Launched inaugural CCIM Digest Blog
  • Established inaugural Dean’s Collegian Advisor Council (Student Advisory Group).
  • Established inaugural CCIM Alumni Council to facilitate relationships between alumni, the college and across units
  • Established cross-unit Taskforces for Community Engagement, Inclusive Excellence, Curriculum, and Student Retention and Recruitment
  • Conducted comprehensive, curriculum mapping project to ensure student learning outcomes and learning opportunities in career readiness, internationalization, and inclusive excellence




Sample publications in organizational communication, internationalization, gender, and scholarship of teaching and learning.

  • Doshi, V., Turner, P. K., & Vohra, N. (2020). Challenging the discourse of leadership as knowledge: Knowing and not knowing. Management Communication Quarterly.
  • Turner, P. K., Bardhan, S., Quigley Holden, T., & Mutua, M. (Eds.) (2019).  Internationalizing the communication curriculum in an age of globalization:  Why, what, and how. Routledge: Taylor & Francis.
  • Turner, P. K. (Assoc. Ed.). (2016). International Encyclopedia of Organizational Communication. Indianapolis, IN: Wiley Publishers. Recipient of the NCA Organizational Communication Division 2017 Edited Book Award.
  • Turner, P. K., & Norwood, K. (2013). Unbounded motherhood: Embodying a good working mother identity. Management Communication Quarterly, 27, 396-424. 2012 Impact Factor – 1.275; 19/72 in Communication.
  • Turner, P. K. & Krizek, R. L. (2006). A meaning-centered approach to customer satisfaction.  Management Communication Quarterly, 20, 115-147.
  • Turner, P. K. (2001). Wisdom, eloquence, and a little bit of yourself:  A philosophy of teaching. Communication Studies, 52, 272-277.