Hardware/Software Support (Currently Enrolled Students Only)
The Hardware/Software Support service of TechTime offers assistance to currently enrolled students who are having difficulties with their personal computers and resolving those issues. Knowledgeable Graduate Assistants and students will help you diagnose the problem and engage you in resolving it. We can help you remove a virus, install software, upgrade or repair your operating system, setup a connection to Ball State’s wireless network, or assist you with other technology-related issues. TechTime staff can also help with memory upgrades and minor hardware repair.
Due to overwhelming demand, students will need call 765-285-8324 to make a TechTime appointment. Please review the TechTime Guidelines to ensure you bring everything needed for your appointment.
If you are a faculty or staff member and need technical assistance or have a question, please visit www.bsu.edu/helpdesk where you will find answers to many frequently asked questions, as well as our ticket submission system for requesting assistance. You may also call the Technology HelpDesk at 765-285-1517 or stop by the Tech Center in BL 101 for assistance.