Tech Time Staff Assisting Clients
    

Effective Monday, March 23, 2020, TechTime’s hours of operation will be 8:00 am – 5:00 pm, Monday – Friday.  Please contact us via the Technology HelpDesk at 765-285-1517 or by submitting a support ticket.  Our staff can provide remote support in almost all cases.  

TechTime offers assistance to currently enrolled students who are experiencing difficulties with their personally-owned computers. We support both macOS and Windows operating systems. Knowledgeable and trained graduate and undergraduate student employees will help you diagnose the problem and engage you in resolving the issue. TechTime can help you remove a virus, install software, access your Ball State email, upgrade or repair your operating system, setup a connection to Ball State’s wireless network, or assist you with other technology-related issues.

Below is information you should review prior to visiting TechTime.

• TechTime is not a drop-off service. You will need to be present during your entire appointment.
• You must have your Ball State picture ID or a government issued photo ID (Driver’s License, State ID, Military ID or Passport) for check-in.
• Bring the power cable for your device with you.
• It is your responsibility to back-up your files. If you need assistance, TechTime can show you how to do this. If you want to back-up your data to something other than your Box.com account, please bring the back-up device with you. Visit www.bsu.edu/helpdesk and search the Knowledge base to learn more about using Box.com.

While TechTime is a free service for currently enrolled students, please understand that in some cases, TechTime may refer you to Ball State’s Hardware Repair team, if your issue is hardware-related. While many warranty repairs can be made at no cost to you, there may be issues that are deemed caused by user abuse or non-warranty repairs that could involve a Hardware Repair fee. You will have the option to approve or decline such repairs. Visit the Hardware Repair site to learn more about that service.