Hardware Repair is responsible for providing diagnostic and repair services for university-owned computers, iPads and printers. In addition to this, the technicians are certified to provide students with convenient on campus support for Lenovo Think branded computers, Dell computers, and Apple computers.
How do I report a problem with university-owned equipment?
If you are having problems with university owned-computer equipment, please visit www.bsu.edu/helpdesk to submit your Incident or contact the Technology HelpDesk at (765) 285-1517.
What help can I get with my student-owned computer?
Students can stop by the Tech Center, located in BL 101 for assistance. Depending on your issue, you may be referred to TechTime.
To schedule an appointment with TechTime you may call the Tech Center at (765) 285-TECH (8324) to create a TechTime appointment. TechTime provides free one on one support for current versions of Windows and Mac OSX.
If the staff in TechTime determine that you are having a hardware problem that needs more advanced technical assistance, they will create a referral so that Ball State's certified Hardware Repair technicians can work on your computer.
Are there charges for repairs to student-owned computers?
For Lenovo Think branded, Dell, and Apple computers that are under warranty, there is normally no charge for repairs. Although, if the problem is caused by user abuse of the computer, such as dropping or liquid damage, there will be charges associated with repairing those issues not covered under warranty.
For out-of-warranty computers or those that have been damaged by user abuse, you will be charged $60 per hour, plus the cost of the parts. Before any work is done, an estimate will be prepared and you will be contacted to approve or decline the repair. If the repair is declined, there will be a $30 charge for the diagnosis and preparation of the estimate.