Learn more about some key technology resources and services that are available to help students keep learning as courses move online.
Be Informed and Stay Engaged
To facilitate effective teaching and learning, it's really important that you stay informed regarding all aspects of your classes and that you effectively communicate with your course instructors.
Your instructor may use Canvas Announcements to share information with you regarding course schedules, the addition of new course content, and other course-related information. Review the Canvas Announcement Student FAQ to learn how to view and manage Canvas Announcements.
Ball State Email
Be sure to regularly check your Ball State email for official University correspondence. Log into your Ball State email account from anywhere by visiting www.bsu.edu/webmail.
Canvas at Ball State
Your professor may choose to use Ball State's Canvas Learning Management System (LMS) to conduct class. Below is a list of common things you may do in Canvas, along with links to additional information to help you do them.
Access Course Content
To access Canvas, go to my.bsu,edu and click on the Canvas link at the top of the page.
Submit an Assignment
Your instructor may ask you to view or submit assignments via Canvas. Review the Canvas Assignments FAQ to learn how.
Participate in a Discussion
Discussions are a great way for students and faculty to interact online. You may be asked to add comments to the Discussion and respond to comments made by others. Learn more about participating in a Canvas Discussion.
If your instructor records grades in Canvas, they may give you access to view your grades from within the Canvas course.
Taking Exams Remotely Utilizing Respondus Monitor (for Students)
Resondus Monitor is a tool that provides a way for students to take monitored Canvas tests and quizzes from any location using your own computer and a web cam. Students may watch an introductory video to learn more about using Respondus Monitor. You may also review key facts for utilizing Respondus Monitor for taking your Canvas quizzes and tests. If your instructor is using Respondus Monitor for a quiz or test, they will provide you with the additional information you need to set-up and use this tool.
Share Large Files with Box
Box is Ball State's cloud storage solution for storing and sharing files. Learn how to use Box to store and share files.
Attend Class Virtually with WebEx
Some faculty may choose to use WebEx to facilitate hosting class. If your faculty member is using WebEx, they will provide you with the information you need to join. If you are joining from a computer, tablet, or Smartphone, you will join for a complete audio, video, and collaboration experience. You may also choose to join via a standard phone for an audio only connection. Learn more about getting started with WebEx.
Connect to Online Library Resources
Even if you cannot visit the University Libraries, we provide online access to a wide range of library resources and services, available 24/7/365. You can always access research databases, full-text articles, e-books, reading lists/course reserves, streaming video, and more. You can receive virtual research assistance from library professionals, and online document delivery and interlibrary loan services are also available. Get started here.
Additional Important Resources
Reliable internet access is critical for online teaching and learning. Many Internet service providers, including AT&T, Comcast, Sprint and T-Mobile are offering free or reduced-cost options at this time. Learn more about specific Internet offers that are currently available.
Free Wi-Fi Lot Hot Spots
Ball State is providing free high-speed wireless internet access, for all K-12 and higher education students from the surrounding community, via free Wi-Fi Hot Spots that have been set up in the parking lot near the Bethel Recreation Fields, along Bethel Avenue, just west of Tillotson Avenue. To maintain social distancing and for the safety of all, please remain in your vehicle with engines turned off and never leave children in unattended vehicles. These designated “lot hot spots” allow internet access from within vehicles.
Ball State students can connect using bsuconnect, eduroam or bsusecure.
Guests can access this free Wi-Fi service utilizing the bsuguest network.
Adobe is making the entire Creative Cloud suite available to students, at no cost, for home use through July 6, 2020. Students may request access to this offer by submitting a Technology HelpDesk support ticket. Be sure to specify on the support ticket form that you are requesting "Access to the Adobe Creative Cloud special offer." This special program is in addition to the current program that allows student to purchase one year of Creative Cloud for $50.
To support remote teaching and learning, Cengage is now offering students free access to all Cengage digital platforms and ebooks, through Cengage Unlimited, for the remainder of the semester.
Learn a new skill or expand your knowledge on a wide-range of topics using LinkedIn Learning. LinkedIn Learning is an e-learning platform that provides self-paced training modules that cover business, technology and creative topics. Free access to LinkedIn Learning is available to all Ball State students and employees. Learn more about LinkedIn Learning.
IBM is granting free access to SPSS for home use for the duration of our current agreement, anyone needing SPSS for work, research, or study can obtain SPSS for home use, free of charge.
Getting Technology Help
Contact the Technology HelpDesk
If you have any questions or technical issues, please contact the Technology HelpDesk through a support ticket or by calling 765-285-1517 to speak with a HelpDesk representative. Our staff can provide remote support in almost all cases.
For 24/7 Canvas support press option 2 when calling.
The Accessible Technology Lab
The Accessible Technology Lab (ACT Lab) provides a variety of resources to all members of the Ball State community, living with disabilities, to accomplish career objectives and coursework. Lab support will be available through remote support only. Please contact the ACT Lab by phone at 765-285-8275 or send an email to firstname.lastname@example.org.