Are you a current Ball State student having hardware problems with your computer?
If so, you can stop by the Tech Center, located in Bracken Library, room 101, or schedule a TechTime appointment.
Our technicians are certified to perform warranty and non-warranty repairs on branded computers such as Apple, Dell, and Lenovo.
Many times, loaner computers are available while yours is being repaired.
Are there charges for repairs to student-owned computers?
For Lenovo Think-branded, Dell, and Apple computers that are under warranty, there is normally no charge for repairs. However, if the problem is caused by abuse of the computer, such as drops or liquid damage, there will be charges associated with repairing those issues not covered under warranty.
For technology products that are out of warranty or those that have been damaged by user abuse, you will be charged $60 per hour plus the cost of any parts required. Before any work is done, an estimate will be prepared, and you will be contacted to approve or decline the repair. If the repair is declined, there will be a $30 charge for the diagnosis and preparation of the estimate.
Are you a Ball State employee and need help with a university-owned computer?
The Tech Store’s Hardware Repair staff is responsible for providing diagnostic and repair services for university-owned computers, tablets, and printers.
If you are having problems with university-owned computer equipment, please visit our HelpDesk to submit your Incident or contact the Technology HelpDesk at 765-285-1517.