The Enterprise Project Support Office (EPSO) provides project management, system administration, and business analysis support to Information Technology’s enterprise systems, including our ERP (Banner), our LMS (Canvas), and other enterprise-critical software and hardware systems on campus. The office manages hardware and software upgrades for these systems, along with regular maintenance and security updates.
In addition, the EPSO manages requests from departments, faculty, and staff for new technology system purchases, installations, and maintenance, along with managing the life cycle of the project. IT is responsible for engaging and collaborating with Purchasing Services for the RFP/RFI process when necessary.
Technology Project Management
The Enterprise Project Support Office provides technical project management services over a wide range of project types, including:
- New technology system implementations (engaging University Purchasing Services as necessary)
- Upgrades to existing technology system
- New and updated existing technology system integrations
- Technology system onboarding
- Technology system maintenance, including upgrades and patches
The EPSO manages projects, updates progress, and provides project status to clients through ServiceNow. See Work with the EPSO above to get started with your technology project.
Technology System Administration
The Enterprise Project Support Office manages the administration of nearly all of the campus-wide enterprise technology systems, such as Banner, Canvas, Microsoft Office 365, single sign-on (SSO), and many more. This includes software upgrades and patches, as well as onboarding departmental and individual users.
Are you looking to evaluate your existing technology solutions? Perhaps you'd like to rethink and reorganize a business process with technology. The EPSO can perform an analysis of your current business processes and practices and suggest improvements, as well as help target the right technology solutions for your needs.
See Work with the EPSO above to contact us about your business analysis project.
Technology System Purchases
Does your department or organization want to purchase a technology software/hardware system? The Enterprise Project Support Office offers many services to departments, faculty, or staff who are looking for software/hardware solutions, including:
- Business analysis, including existing enterprise technology systems
- Vendor research and selection
- Engaging with University Purchasing Services in the RFI/RFP process when necessary
- Managing the implementation process
- System onboarding
See Work with the EPSO above to contact us and get started with your technology project.