This requires that you have registered a life-line e-mail address. A life-line e-mail address is an alternative e-mail address that can be used to recover a lost password. If you have not already registered this address, then you can't use this option this time.
Visit the Tech Center Located in Bracken Library, Room 101 If you are on or near campus, then you can come to the Tech Center located in BL 101 to get your password reset. Please bring either a valid driver's license or your Ball State ID for verification purposes.
Request a Web Ticket or Call the Technology Helpdesk at 765-285-1517. You may call the Technology Helpdesk and have personal information verified by Technology Helpdesk staff. Once verified, Technology Helpdesk staff will send your account information to an external e-mail account specified.
Submit a Remote Password Reset Procedures Form to the HelpDesk to Have Your Password Reset. You can download and complete the Remote Password Reset Procedures form. Once completed, the Technology HelpDesk staff will process your request and send you a new password to the e-mail address you specify on the form. The form must be filled out completely and a valid ID scan must be included.