Advantages and Benefits
Benefits

Instant messaging...

...differs from email in that its primary focus is immediate end-user delivery.

...is fast and allows people to communicate and collaborate in real time.

...is efficient and you can see if someone is available before sending a message, and you know exactly when they'll be reading your message.

...is less intrusive, you know exactly what the person wants immediately rather than waiting for a response.

...saves money, instant messaging is much cheaper than phone calls.

 

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Lee Ann Green
March 30, 2003

Internet Instant Messaging:  "With the tongue we praise our Lord and Father..." James 3:9