General Information
 
TechTime is a free service offered by University Computing Services to students having difficulty with their personal computers.  Students can schedule TechTime for assistance with operating systems, applications, and network configurations.  (Due to overwhelming demand a reservation is required to utilize TechTime.)  TechTime is staffed by knowledgeable UCS student employees and graduate assistants who will guide students through fixing common computer problems.  Students must be currently enrolled in Ball State classes to be eligible to utilize the TechTime service.

TechTime staff will help with memory upgrades and minor hardware repair; however, they will not repair major hardware problems.  They can provide information on where to get hardware problems repaired.  

Note: This is a consulting service, so you will have to stay with us so we can help you solve the technical issue at hand. Machines cannot be dropped off. 

What to Bring to TechTime

TechTime is set up with monitors, keyboards, mice, and network cables, so students do not need to bring these items when they come for assistance.  What they should bring are the following:

• The power cable for their computer if it is a laptop.  If it is a desktop, TechTime staff will have a power cable.
• Manuals and CDs that came with the computer.
• CD and documentation for any program they are having problems with.
• Some type of media to back up files to - a zip disk, CD-R, or flash drive.
• Your Ball State picture id and BSU id number.
    
     

Other Helpful Resources

Students can contact the UCS HelpDesk for assistance by sending e-mail to helpdesk@bsu.edu or calling the HelpDesk at (765) 285-1517 or 1 (866) 771-3276.   They can also stop by RB 165 for assistance.

Reservations are required for TechTime and can be made during the following hours:

Monday, Tuesday and Thursday:  noon to 9 pm
Wednesday:  9 am - 9 pm
Friday:  noon to 4 pm