• Considerate and respectful care

• Be an active, informed decision-maker regarding your own health care.  This includes receiving complete information from the physician concerning diagnosis, treatment and prognosis in understandable terms.  Also, this right allows you to refuse any treatment or health care and be informed of medical consequences of your action

• Know the identity, professional status and affiliation to Cardinal Health System of the individuals providing your care.

• Have every consideration of privacy and confidentiality concerning medical care, communications and information related to your health care.  This must remain consistent with the needs of the physician and staff involved in your care to share information and monitor the quality of care.

• Receive prompt, considerate response to any inquiry, complaint or request for service that is within the health care system’s capacity, mission and duty to deliver.

• Be informed of any experimental or other research/educational projects that may be utilized in our treatment and to refuse such experimental or research-based treatment.

• Provide your Advance Directives (living will, life prolonging statement or appointment of health care representative) in order to facilitate health care decisions.

• Receive an explanation of your bill for services regardless of the source of payment.

• Present a complaint and receive a response about any aspect of your care or treatment.  Presentation of a complaint will not compromise a patient's access to care or future provisions of service

• Be involved in ethical considerations that arise in your care.

You, the patient, have the responsibility to:

• Participate actively in your health care and ask questions of physicians and health care staff when a diagnosis or prescribed treatment is not understood.

• Be considerate and respectful of other patients.  When a patient is in the hospital, see that your visitors are observant of visiting hours.  Use of the telephone, television, radio and lights in a manner that is not disturbing to your roommate or other patients

• Provide the health care provider with accurate information about medical history and other matters related to your health (past illnesses, hospitalizations and medications).

• Observe health care system policies and the rights of health care staff and other patients

• Keep appointment times and if not able to do so, cancel appointments promptly

• Maintain the treatment regimen prescribed by the health care provider and notify your physician of any changes in health status.

• Satisfy your financial obligations to health care providers promptly.  This responsibility includes providing information necessary for insurance processing in the payment of hospital bills, arranging for credit and asking questions concerning financial obligations.