Action
Team members learned about the responsibilities of each agency to assist in improving customer satisfaction and to develop materials for a broader benchmarking project comparing agency performance in Muncie to that in similar communities. Business Fellows have had an opportunity to learn first hand about the increasing challenges and opportunities in the public service. Participating fellows have learned how dedicated public servants provide essential services to an increasingly diverse population here in Delaware County and in Indiana. 

Results

• Made training software more accessible in the Fire Department
• Assisted in grant writing for the Muncie Indiana Transit System
• Developed a grant proposal for  Delaware County Emergency Management
• Developed a survey for the Muncie Sanitary District
• Assisted in an after-school reading program with the Muncie Public Library

Faculty Mentors
Dr. Roger Hollands and Dr. Grant Neeley, Department of Political Science

Partners
Muncie Public Library, Muncie Fire Department, Muncie Sanitary District, Delaware County Emergency Management Agency, and Muncie Indiana Transit System

Students
Aaron Akins, Brian Baker, Candace Beaty, Emily Isaacs, Jeffery Leuenberger, Joseph Randolph, Carl Schneider, Amy Whyde