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Managing Customer Value
This paper builds the framework for linking the established work of competitive advantage with the emerging discipline of value marketing. The outcome of this linkage is the concept of strategic value management. Strategic value management focuses on the right combinations of product quality, customer service and fair prices as the key to selling to today’s value conscious consumers. The core of the […]
Resources and Capabilities for Sustainable Competitive Advantage: A Cross-Functional Perspective
This paper examines the sources of competitive advantage from a cross-functional perspective and presents a dynamic, general model of the tangible and intangible factors that lead to superior firm performance. We argue that superior performance results from the development of a complex, interrelated stock of organizational capabilities. We define capabilities as the result of managerial skill applied strategically to a firms’ resources and […]
Quality Management Practices in Manufacturing and Service Corporations: How are they Different?
This study examines the relative perceptions of manufacturing and service quality executives about the use and benefits of quality management programs. In particular, survey responses from 358 of the largest U.S. manufacturing and service corporations were used to assess the impact of quality program practices, training, support, and results. This exploratory research suggests that quality management systems have been more thoroughly developed by […]
The Dow Jones Industrial Average: Issues of Downward Bias and Increased Volatility
Does the method of divisor adjustment used for stock splits in the Dow Jones Industrial Average (DJIA) cause a downward bias in the average’s level and does this method of adjustment cause increased volatility in the average? To investigate these issues, two averages are created using DJIA stocks. One average is adjusted for stock splits through adjustment in the divisor. This method […]
The Relationship of Net Income to Comprehensive Income: An Analysis of Fortune 500 Companies
The Financial Accounting Standards Board (FASB) has recently issued Statement of Financial Accounting Standards, (SFAS) No. 130, Reporting Comprehensive Income. That Statement requires companies to report a comprehensive income measure, which includes net income and net-of-tax adjustments for changes in unrealized gains/losses on securities, foreign currency gain/loss adjustments, and minimum pension liability adjustments. These latter adjustments were previously reported directly in the stockholders’ equity […]
Teaching Computer Software Skills: Matching Teaching and Learning Styles
This study investigates whether matching teaching approach with student preferred learning style is important at the undergraduate level. The results suggest that there is a significant association between three areas (1) traditional in-class and self-paced teaching approaches, (2) individuals’ preferred learning styles defined as instructor-dependent and independent study, and (3) computer skills proficiency. It appears that students who worked independently developed tools necessary […]
Improving Job Satisfaction of Employees Who are Deaf and Hearing
Approximately 9 percent of the American population are deaf and hard of hearing, yet less than half of them are estimated to be working. With the passage of the Americans with Disabilities Act (ADA) and the realization of the need for and benefits of a diverse workforce, more employers will hire the deaf. The focus of this article is on practical […]
