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Downsizing, Corporate Performance, and Shareholder Wealth
Restructuring events, such as downsizing, can either halt a downward spiral in corporate performance or perpetuate that downward spiral (Lindsley, Brass and Thomas 1995). This dual nature of downsizing is reflected in the mixed results found by prior researchers. We recognize the dual nature of downsizing by categorizing events according to the firm’s financial condition preceding the announcement of the downsizing. We […]
Workforce Skill Choices and Manufacturing Environments: Three Case Studies
It has long been recognized that changes in production technology have effects outside the manufacturing unit of the firm. Although researchers have examined the effects of new technologies (e.g. increased automation) on the workforce, these studies have generally examined only technology effects, and have not examined ways of integrating workforce and manufacturing process technology decisions. This paper is a first step toward […]
Cross-functional Interface of Marketing and Accounting: Value Chain Analysis
For competitive reasons, many business organizations are becoming more flexible in their operation and crossfunctional in design. Increased emphasis on satisfying the final consumer has led businesses to recognize that value contributions, from internal and external organizational members in the value-chain, are necessary to efficiently and effectively reach expected levels of customer satisfaction. This broadened cross-functional and networked perspective has placed greater emphasis […]
What Customer Orders Really Cost
Manufacturing companies facing significant pricing competition need customer cost informations systems (CCISs) that reliably measure the resource costs of serving individual customers. Prices are often set by the market and competition, particularly from foreign imports, and severely restricts marketing’s ability to adjust prices to cover costs. It is important that marketing personnel have access […]
A Framework for Service Management of Information Systems
Many information systems functions have made the transition from primarily providing their customer with information products to also providing their customers with information services. This change has implications for the way Management Information Systems (MIS) should be organized to best serve their customers. Rather than invent an entirely new approach to service design and management, MIS professionals can learn from the field of […]
TQM Stresses MIS: The Ache of Continuous Change
As an operating philosophy, TQM has crossed departmental and disciplinary boundaries as a way to increase productivity and improve quality. Information Systems Managers, particularly those supporting legacy systems, face substantial challenges in an organization implementing TQM. A principle philosophy of TQM is that of con– tinuous improvement resulting in a continuous stream of change requests for the IS department. IS managers must understand […]
A Cross-Functionally Integrated Undergraduate Business Core Curriculum
In the summer of 1993, a faculty team from the College of Business at Northern Illinois University began working to develop a cross-functionally integrated undergraduate business principles core curriculum. This paper describes the integrated curriculum, which is comprised of a ninehour integrated lecture covering business principles and a three-hour applications seminar. Both of these courses, which are team taught, are described in […]
Managers’ Reactions to Total Quality Management in U.S. Business Schools
Total Quality Management activities are gaining prominence in higher education. Many universities and colleges are implementing these activities across their institutions and incorporating them into the curriculum. Total Quality Management adoption by academia may generally be attributed to pressures from industry. This research studies the views and expectations of industry managers across the United States on the subject of Total Quality Management in […]
