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Total Quality Management in a College of Business: Operations and Administration
Although Total Quality Management (TQM) has recently become the often cited “panacea” for the ails of production and service industries, until recently, little thought seems to have been given to the application of TQM to the field of education. There are many signs of incipient interest in applying TQM to campus operations. Examples include a limited number of journal articles and professional […]
Purchase Involvement of New Car Buyers: A Descriptive Study
The purchase of a new automobile is often cited as the quintessence of a high involvement purchase decision; the financial risks and personal relevance of the purchase dictate that car buyers put forth much effort before making a decision. In this research such efforts as dealers shopped, brands shopped, and information sources used are […]
Conflict and Divided Loyalty: A Fundamental Leadership Dilemma
Conflict is inherent and unavoidable in any organization, because the individuals who comprise its leadership face divided loyalties. They must make decisions for the organization, for themselves, and often for departments, groups, or other organizations as well. Additionally, decision making at any level may be divided and shared among two or more individuals or groups. Conflict is generated within leaders because (1) […]
Loyalty, Value Congruency, and Affective Organizational Commitment: An Empirical Study
This paper reports findings of a study designed to test a hypothesized relationship between generalized values of loyalty and duty; individual and organization value congruency; and organizational commitment offered by Yoash Wiener. He argued that, “a fuller explanation of individual behavior in an organization requires a consideration of effect of generalized values of loyalty […]
The Limited Liability Company: An Analysis
In recent years, businesses in many states have been given the opportunity to select a new form in which to conduct business called the limited liability company. This form provides the advantage of the personal liability protection of a corporation, while being taxed as a partnership. If most states create the limited liability company and current issues of uncertainty are favorably resolved, […]
Small Business Client Satisfaction with Outside Assistance
Outside consultants can improve the standing of small businesses but there are some problems associated with their use. Small business owners may perceive consultants as difficult to find and use, ineffective, or unsatisfactory. The present research is an effort to gain greater insight into the reasons for these beliefs by asking about owners’ experiences with consultants. A survey was mailed to a […]
Recent Developments in Per Capita Pricing in Discount Movie Theaters
In the summer of 1989, Paramount Pictures began a per capita pricing policy for distribution of its films to discount theaters. This paper examines such proposed fees, including the arguments advanced by Paramount to justify these, as well as those offered and the actions taken in opposition by the discount theaters.
The author concludes […]
