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Indiana Business Bulletin
  News & highlights from Ball State CBER ::   April 25, 2017  

Bad Regulation Leads to Bad Customer Service

Customer dissatisfaction with businesses is common.

A great deal of ink has been spilled over the United Airlines fiasco in Chicago. The dragging and walloping of a customer has fueled widespread commentary on business malpractice, epic communication gaffes, airline safety and the bizarre role of local police to enforce commercial contracts. The inevitable anti-capitalist rants accompany some humorous internet memes, along with glee felt by many a disaffected traveler at the enormous stock plunges that gripped United Airlines. What is missing is a frank discussion of the role of regulation in creating this atmosphere.

Read the full article: Bad Regulation Leads to Bad Customer Service

Last week's article: School Quality Drives Enrollment and Economic Growth

Projects & Publications Library

The CBER Projects & Publications Library is an online archive of our publicly released work since 2008. This includes policy briefs, targeted economic analysis, industry-specific reports, and more.

All information is available for free. Search by year, topic, or client.

March Housing

Data on March 2017 US housing starts was recently released and came in at 1.215 million units. While housing starts were down from the previous month, the year-over-year change is positive increasing 9.16 percent since March 2016, led by a 9.32 percent increase in starts of one-unit structures.

For more details see


Upcoming Data

April 24, 2017

IN Counties Unemployment, Monthly

IN MSAs Unemployment, Monthly

IN MSAs Employment by Sector, Monthly

April 27, 2017

U.S. Durable Good Orders, Monthly

April 28, 2017

U.S. Gross Domestic Product, Quarterly (2017 Q1 NEW)


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