Ball State University, originally a private normal school, opened in 1899. Eventually, its campus and buildings were purchased by the Ball brothers, Muncie industrialists who donated the college to the State of Indiana in 1918. The institution became a university in 1965. The Alexander M. Bracken Library is named in honor of a noted community leader, attorney, philanthropist, and former president of the Ball State University Board of Trustees. The Bracken Library, a four-floor resource of over 321,800 gross square feet, is located at the heart of campus on McKinley Avenue near Riverside Avenue. A staff of 39 professional librarians and 76 paraprofessionals combine efforts to provide members of the University community with a range of sophisticated library and information services.

The Ball State University Libraries support the University's mission of teaching, scholarship, and public service through its collections of rich informational material, programs, and services. As an integral part of the Student's Success Plan, the University Libraries provide services that support student pursuits for academic success, and the libraries underpin faculty endeavors for knowledge creation and classroom instruction.

Librarians and paraprofessional personnel provide services in the Alexander M. Bracken Library (the main library) and the Architecture and Science-Health Science branch libraries. The libraries offer convenient access to over 1.5 million volumes of books, periodicals, microforms, audio-visual material, government publications, maps, cartographic resources, manuscripts, music scores, archival records, and other information resources. Electronically, the libraries offer access to a rich array of digital academic databases and provide gateway access to Web-based global resources via the Internet.

Administration of the University Libraries is the responsibility of the Dean of University Libraries. Within the University's organization, the University Libraries report to Information Technology, overseen by the Vice President for Information Technology and Chief Information Officer.

Hours of Service (765) 285-7828. Hours vary during the year, depending on the academic calendar. During the academic semesters, Bracken Library is open 95.5 hours per week. Before traveling from a distance, always first check the Website for hours or call. Be aware that during holidays and breaks, hours are often shortened. Library hours are listed on the Web.

Library guides describing in detail the various services of University Libraries are available on the information table near the main Circulation Desk at Bracken Library. Faculty and staff should feel free to direct questions or comments, as needed, to Suzanne Rice, Assistant Dean for Library Public Services (765) 285-1305 and/or Arthur Hafner, Dean of University Libraries (765) 285-5277.

Lending Policies (765) 285-5143. Faculty may check out non-reserve books for fifty-two weeks upon presentation of a valid BSU ID card. If the needed resource is in circulation, it can be recalled. This process takes about two weeks. Journals do not normally circulate. However, faculty can make special arrangements at the Periodical Reserve Counter. Detail on borrowing privileges are posted on the Web.

Recall of Material. An item in circulation is subject to recall any time after being in circulation to someone for two weeks, and the person who has the item has one week to return it. If you are asked to return an item, please do so in a timely fashion to avoid fines. If you need the material, you may recall it and the current user will have two weeks before s/he must return it. If a book is missing or you need to request a recall, contact the Circulation staff with the call number and title.

Fines for Damaged, Lost, or Late Returns of Material (765) 285-5143. A prompt return of library material is required so that they are available for use by others. All borrowers, including faculty and staff, are subject to fines and costs for overdue, damaged, and lost items. Fees compound and the University enforces their collection according to the University's policy on employee delinquent accounts. Appeals can be filed but must be initiated within 90 calendar days from the date the borrowed material was due. When returning material, you can ask for a receipt to avoid any confusion about what was returned. In recognition of the information needs of faculty and staff, their borrowing privileges are generally more extensive than for other groups of library users. Printed library guides for each service and collection area describe borrowing privileges available.

Since fines and costs can be expensive, especially when multiple items are borrowed at the same time, every one is encouraged to observe carefully library loan periods and the library fine and cost policy.

PIN Number (765) 285-5143. The benefit of using a PIN is the ability to renew items online, place a hold on items, and obtain a personal list of items checked out with respective due dates. A new University Libraries' service automatically provides users with a PIN number rather than requiring the individual to request one each time and sign up for the service. Messages from University Libraries are sent via email to one's Ball State University email address.

Borrowing Material

For borrowing items from the University Libraries, a current Ball State University identification card is required. Borrowing privileges apply only to the card owner and are not transferable to other students, family members, or friends. Faculty who desire another person to borrow on their behalf must authorize such loans in writing for each instance. To authorize frequent use of a faculty/staff I.D. card by another person, special arrangements can be made with the Circulation Supervisor (765-285-5143). All library users, including faculty and staff, are responsible for material borrowed on their I.D. cards. A personal list of items currently charged out with respective due dates is available (upon request at all circulation service sites) or through CardCat using the link to User Services. The option "User Information" provides a personal listing of items charged out and the date each item is due.

CardCat, the ONLINE Catalog

The Ball State University Libraries' home page is a valuable resource for faculty and students. Resources available via the home page include CardCat, the online catalog of BSU Libraries' holdings. It provides access to catalogs of other Indiana libraries, and commercial databases. The Libraries' Web-based catalog includes a wide range of searching options and other features, which reflect current technological advancements. CardCat can be accessed in the BSU Libraries, through the campus network, and off campus via the Internet. Contact the Reference Desk, if assistance is needed (765) 285-1101.

Through CardCat, you can

• Search in basic or advanced mode
• Link to related author, title, call number and subject heading
• Print, save, or e-mail citations
• Limit searches with a variety of pull-down menus
• Connect to the Reserve Desk to locate materials on reserve
• Link to User Services to view a list of items you have checked out or placed on hold.

Periodicals

Records for periodicals owned by the University Libraries are included in CardCat. Holdings information for each title includes volumes owned, dates, and locations.

Current Periodicals

Most current periodicals are located on open shelves, arranged alphabetically by title, in the current periodical room in Bracken Library's First Floor East. Current issues of frequently used titles are kept at the Periodical/Reserve Counter and must be checked out for use in the area. Some current periodicals are also located in the branch libraries.

Bound Volumes, Microform Items, and e-Periodicals

Back issues of periodicals exist in bound volumes, on microform, on CD-ROM, and online (e-journals) on the University Libraries' Web site. Most bound periodicals are located on open shelves, arranged alphabetically by title and on Bracken Library Second Floor West. Because of a shortage of shelving space for bound periodicals, some bound periodicals are located in remote storage outside of the Bracken Library. Stored periodicals are identified in CardCat and may be requested at the Periodical/Reserve Counter. Same day service is usually available for retrieval of stored periodicals.

Collection and Service Areas

The University Libraries are composed of many collections and service areas, which are arranged according to their service function, material format, or subject content. Each area has personnel available to assist library users.

Reference Service, Bracken Library, First Floor West (765) 285-1101

Reference Service is the place to go for library information and personal assistance. Reference Librarians are available to provide aid in locating information and using library resources. Reference by appointment is available for in-depth research assistance throughout the year. The Reference collection contains standard reference works, including dictionaries, encyclopedias, directories, almanacs, atlases, statistical sources, biographical sources, bibliographies, and periodical indexes and abstracts. Reference librarians provide assistance of the following types to students, faculty, staff, and other:

• Finding information on a topic
• Developing a search strategy for a research paper
• Using the libraries' catalogs, periodical indexes, and government publications
• Using the academic electronic databases available in the University Libraries
• Locating facts and statistical data
• Answering questions about University Libraries' policies, services, and facilities
• Searching for information on the Internet.

Our reference librarians maintain a collection of valuable electronic reference tools, which can be found on the Web, Online Reference Shelf. Students, faculty, and staff may wish to bookmark RefDesk.com, which provides an extensive virtual reference tool site.

General Collection

The General Collection includes a wide-range of material, both print and electronic. The collection exceeds 635,000 circulating books, newly received academic items for the collection, and bestsellers for leisure reading. The collection adds about 1,700 new items monthly.

e-books. University Libraries' online collections include thousands of full-text books and documents. Titles include historical works and contemporary publications. Available collections include

• Alex Catalogue of Electronic Texts
• Douglass, Archives of American Public Address
• netLibrary; Ball State University e-Book Collection
• Project Bartleby
• Project Gutenberg
• The Electronic Text Center

Government Publications, Bracken Library, First Floor West (765) 285-1110

Government Publications is a collection of Federal and Indiana state government publications. As a partial depository, this collection provides approximately 52% of the print and electronic publications generated by the Federal government. Assistance is available at the Reference Desk for locating and using these resources. Faculty, staff, and students may borrow government publications for two weeks. When borrowed, government publications are treated as General Collection material under the library fine and cost policy.

The Government Publications collection contains over 72,500 government publications and 1,500 Indiana State publications. The collection spans topics such as Census statistics, reports on a wide array of topics of interest to the public, publications on business, health, education, government affairs, and the environment. There are histories of 20^th century military campaigns, POWs, armed forces' integrations, and descriptions of "best practices" in K-12 educational programs. Examples of librarian services for government publications include

• Answering questions about government publications
• Explaining the general organization and arrangement of the collection
• Instructing in the use of indexes and finding aids
• Referring users to other library services and sources
• Retrieving material from the collection.

Periodical/Reserve/Microforms Service, Bracken Library, First Floor East (765) 285-5141

Services offered at the Periodical/Reserve desk include circulation of the "7 Day Permanent Reserve Collection," room reservations for seminar or study group sessions, and submission of retrieval requests for stored periodicals.

Print and electronic periodicals

• 190,000 bound periodicals, Bracken Second Floor West
• about 3,000 current periodical subscriptions, Bracken First Floor East
• hundreds of online article databases, such as ERIC, PsycINFO, Ingenta, and JSTOR
• thousands of e-journal subscriptions.

Course Reserve and e-Reserve (765) 285-5141. Various material, including personal items, may be placed on reserve. Reserve policies allow for a maximum of one traditional copy and one electronic copy per article. Faculty are asked to allow three to five working days for processing before reserve material are ready for use; however, two weeks should be allowed at the beginning of the semester because of the high volume of material being processed at that time. The types of loan periods for Course Reserves range from 2-hour to overnight, or 3 days, and 7 days, among others. Please contact the Supervisor of Periodical/Reserve/Microforms for specific information. Faculty may place material on reserve through any of the sites listed

• Periodical/Reserve Counter, Bracken First Floor, East (765) 285-5141
• Educational Resources, Bracken Lower Level, West (765) 285-5340
• The Music Listening Center, Bracken Lower Level, West (765) 285-8188
• The Architecture Library, Architecture Building, AB-116 (765) 285-5857
• The Science-Health Science Library, Cooper Complex, CN-16 (765) 285- 7828.

e-Reserve. Faculty members are encouraged to place reserve readings on electronic reserves (e-Reserve). To do this, contact Jan Vance, at (765) 285-5141, Bracken Library, First Floor East. The advantage of e-Reserve is that the material is available 24x7, anywhere any time any computer. Electronic reserves are generally limited to journal or magazine articles, book chapters, and other material that are traditionally photocopied for course reserves. Availability of electronic reserves depends on copyright clearance.

To locate course reserves, click on CardCat

• Choose Reserve Desk.
• Follow the instructions for searching by Instructor, Course Name, or Course Number.
• In the result list, click View to see the full record. This will show if copies are currently available. If items are available on Electronic Reserves, a URL link will display in the full record.

Microform. The Microform collections offer access via millions of pieces of microcards, fiche, and rolls of microfilm to material that would otherwise be unavailable due to space limitations and preservation concerns. Most of the microform reader/printer machines can provide single copies at 10 cents per page, using dimes only. Some microforms and portable readers circulate for two weeks to faculty only. Among the offerings are

• Current and historical newspapers
• Early American books, sermons, tracts and speeches
• Early English books and newspapers
• ERIC documents
• Government documents and periodicals
• Revolutionary War documents
• Wright American Fiction and Poetry Collection.

Interlibrary Loan Services, Bracken Library, First Floor East (765) 285-1324

Material not held at the University Libraries may be obtained through Interlibrary Loan Services. Items requested through Interlibrary Loan Services are ordinarily available free of charge for faculty, staff, and students. A feature of Interlibrary Loan Services is ILLiad. This electronic system for Interlibrary Loan Service allows library users to view and manage their own Interlibrary Loan account. Ball State University community members are invited to register to use ILLiad.

Books, microform, and copies of periodical articles are usually available by request. Articles requested may be retrieved online by the person making the request. Instructions are sent to the customer's e-mail addresses explaining how to access the article(s).

Occasionally, material is obtainable only if the borrower agrees to pay charges imposed by the lending library. None of these moneys benefit the University Libraries. Request forms are available at the Interlibrary Loan Services' counter or through the Interlibrary Loan Services' Web pages. The turn-around time for most Interlibrary Loan Service items is at least one week, sometimes longer. For rush service, inquire at the service counter.

Instructional Services, Bracken Library, First Floor West, Room 101A (765) 285-8017

Librarians strive to link people with information. They assist users in searching CardCat, article databases, other information databases, and teaching topics using the Internet. Librarians provide instructional services conducted in one of two electronic classrooms in Bracken Library. Attendees receive hands-on experience with informational resources to meet specific course assignment objectives. Subject-specific research tools and techniques are introduced and explained within this context. Workshops are also designed specifically for faculty.

A faculty member may also schedule library education tailored to cover a specific research interest. It is a good idea to call early in the semester to help ensure that your session is scheduled on the date of first choice.

• How to identify worthwhile resources from among all that are available in print and electronically
• How successfully to discriminate among the myriad resources to prepare a paper or report
• How to find and analyze information for personal use to build lifelong research skills
• How to find books and other material by searching our online catalog, CardCat
• How to prepare citations.

Archives and Special Collections Research Center, Bracken Library, Second Floor West (765) 285-5078.

This area collects, preserves, and provides access to archival and printed material that support the research and instructional needs of students, faculty, national and international scholars, and the general public. The unit consists of four collection areas:

• Middletown Studies and Digital Archives
• Rare Book and Manuscript Collections
• Stoeckel Archives of Local History
• University Archives (records such as BSU Board of Trustees' agenda and minutes, Presidents' papers, Provosts' papers, Faculty Senate records, Faculty papers and publications, and similar publications).

Collection highlights include more than 28,000 books, 400 periodicals, over 700 manuscript collections, 30,000 photographic images, 25 negatives collections, 25 slide collections, over 2,000 digitized photographs, 700 films, 400 videotapes, 500 audio recordings, and more than 400 historical maps. Photographs and archival documents can be used for research, class projects, instruction, and publications (photograph-scanning can be done upon request). Staff provides reference service and research assistance on-site, by telephone, correspondence, email and fax. The Archive's reading room is open to everyone; however, material does not circulate. A coin-operated photocopier is available for use to copy items where damage to the originals is not likely to result.

Additionally, Archives and Special Collections Research Center provide exhibits and displays on a variety of topics. These exhibits can be viewed on Bracken's second floor, West.

Educational Resources, Bracken Library, Lower Level West (765) 285-5340.

Educational Resources provides an extensive collection of instructional media material that supports instruction across the entire Ball State University curriculum. In addition to print and electronic resources, there are small and large group viewing booths available by contacting (765) 285-5334. Reference, instruction classes, bookings, and circulation services are provided.

The Educational Resources collection consists of material that supports classroom instruction for pre-school through college level learning. The comprehensive collections encompass juvenile fiction and nonfiction, Indiana state-adopted K-12 textbooks, and curriculum guides. Non-book formats include videocassette, video laser disc, CD-I, 16 mm film, CD, audiocassette, microcomputer software, slides, filmstrips, pictures, charts, maps, kits, educational games and toys, manipulatives, and other 3-dimensional material.

All resources are listed in CardCat, the online catalog, and the Media Librarian can assist in identifying and using material. Most items circulate for two weeks; videos and films circulate to faculty and staff for three days. Videos and films may be booked in advance by calling (765) 285-5334.

All material in Educational Resources or personal copies of like material may be placed on reserve in Educational Resources by calling (765) 285-5340.

The Educational Resource's Booking System is a resource allowing university educators to use movie clips or film segments in their classes to enhance or illustrate a point in the classroom. Call 285-5334.

Video Information System (VIS) and EPS Audiovisual and multimedia production 765-285-5337 are services not provided through Educational Resources. VIS is a fiber optic media distribution network reaching more than 400 classrooms across campus. Over 130 VIS classrooms are e-Classrooms equipped with computer, data projector, document camera, VCR, and Web access. VIS also provides full video production facilities for instructional presentations and classroom video taping.

The Geospatial Center and Map Collection, Bracken Library, Second Floor East (765) 285-1097.

The University Libraries are developing its Geospatial Center and Map Collection with equipment for those who are interested in GIS-based research. The map collection contains maps from all over the world. There are over 143,000 maps and 3,000 atlases with a small collection of CD-ROMs. Bracken Library is a depository for maps from the U.S. Geological Survey, U.S. Defense Mapping Agency, U.S. National Ocean Service, and Indiana Geological Survey. This area also includes aerial photographs of Muncie, Indiana's Delaware County, and selected Indiana cities, historic urban plans for major cities, map route for biking and hiking, state and county maps, and more.

The Music Collection, Bracken Library, Lower Level West (765) 285-5065.

The Music Collection is comprised of music scores and books and the Music Listening Center. The collection contains over 32,000 music scores and books on music, and 14,000 CDs and cassettes. The majority of these items circulate. Some music reference books can also be found in the general Reference area on the first floor. Music periodicals are shelved with the general periodicals collection in other locations. The Music Listening Center, also on Lower Level West, offers 19 listening stations and reference service and assistance in the use of the collection. We consider this a laboratory for courses in music history, appreciation, and theory. The Music Listening Center also serves as a reserve unit for courses in music.

The Architecture Library, Architecture Building, AB 116 (765) 285-8587.

The Architecture Library contains material relevant to the fields of architecture, historic preservation, landscape architecture, urban and regional planning, and building science. The Architecture Library includes 34,000 circulating books, 5,000 bound volumes of periodicals, subscriptions to over 100 current periodicals, graduate and undergraduate theses, microfiche, CD-ROMS, and more. There are several public computer stations for CardCat searches, academic research, word processing, creation of spreadsheets and multimedia presentations, and Web browsing. Staff is on hand to assist with research and instruction needs.

The David R. Hermansen Slide Collection, AB 117 (765) 285-5865.

Located next to the Architecture Library, this resource provides access to 113,000 fully catalogued teaching slides of images relating to architecture, landscape architecture, urban planning, and art, including 5,000 slides of historic and modern design projects in Indiana. Faculty may request retrieval and arrangement of specific slides for classroom projection. Digitized slides for study and review for selected College of Architecture and Planning courses are available through the Web site. All slides may be viewed on location on light tables or checked out. Visit the Web page.

The Science-Health Science Library, Cooper Science Building, CN 16 (765) 285-5079.

The Science-Health Science Library provides an excellent site for research and study. It contains over 5,000 reference and science-related books and current subscriptions to over 300 scientific journals, access to abstracts and indexes including Science Citation Index, Physics Abstracts, and SciFinder Scholar, plus over 400 software applications. The collection's focus is on biology, chemistry, geology, nursing, physics, and physiology. Staff have created and maintained research guides for chemistry and nursing. Electronic access to the Web and resources such as Medline, Ovid/CINAHL, Merck Index, and Lexis-Nexis Environmental Abstracts is provided. The Science Librarian and staff provide reference service, research assistance and instruction, online searching, bibliographic instruction, assistance in ordering materials, and faculty reserve services.

Additional Library Services

Study Area and Computer Lab, Bracken Library, First Floor, South Entry

Study Area/Computer Lab hours vary for summers, intercessions, and holidays and are available in the printed hours guide, on the Libraries' Hours and Calendars Web page, and through the University Libraries' Hours Line (765-285-7828). Drinking and eating are allowed in the Study Area.

Assistance for Persons with Disabilities

Bracken Library and its branches are wheelchair accessible. A variety of services and equipment is provided throughout the University Libraries for persons with visible or invisible disabilities. Handicapped persons are asked to self-identify at the Circulation Desk of Bracken or branch library for assistance in book retrieval or photocopying. Individual orientation tours can be scheduled and an ACT Specialist is available to train people on particular equipment (RB-134G; 765-285-2286). View the Web for more information on assistance for persons with disabilities and equipment available.

Faculty/Graduate Carrels, Assistant Deans' Office (765) 285-1307

Bracken Library has a limited number of lockable study carrels on the third and fourth floors for use by faculty, doctoral, and graduate students. Assignment guidelines and application forms are available in the Assistant Deans' office, Lower Level, Bracken Library. To guarantee consideration for a carrel, application should be made five weeks before the start of the semester.

Photocopier Equipment and Copy Cards.

Photocopiers are available in Bracken, the Architecture Library, and the Science-Health Science Library. The charges per exposure for photocopying is ten cents if you use cash, or six cents per exposure if you have a Copy Card. You can purchase a Copy Card from the machines at Bracken's north entrance. You can "add money" to the card at all copy machines in the library system. Bill changers are provided as a convenience. They accept bills in the amounts of $1.00, $2.00, $5.00, $10.00, and $20.00. These machines are located near the North entrance in Bracken Library. Some departments purchase copy cards for the use of faculty and staff in the University Libraries for research and teaching-related photocopying.

Seminar and Group Study Rooms (765) 285-5141

Bracken Library's seminar and group study rooms are intended to support the University's academic and research needs. Because the number of rooms is limited, assignment is determined according to guidelines established by the Dean of University Libraries, which accord special priority to requests associated with instruction-related use in the Library. Reservations of seminar and study rooms are made at the Periodical/Reserve counter.

Public Telephones

Pay telephones are located in the south foyer near the vending lounge and Study Area/Computer Lab. Free on-campus calls can be made from the wall phone just south of the Main Circulation Desk. A text telephone for the hearing impaired is available at the Main Circulation Desk.

Developing the University Libraries' Collections

Students, faculty, and staff may recommend books for the University Libraries to purchase by contacting Collections Development at (765) 285-8033 or completing the online order form.

Newly Acquired Items in the Collection at Bracken

Each month, the University Libraries adds about 1,600 new items. See the listing on the Libraries' Web page.

Academic Department Library Representative

Each academic department has a library representative. Faculty who wish for the University Libraries to purchase certain resources should contact their library representative. If the department's allocation is exhausted, the library representative should still provid department requests to the University Libraries since funds sometimes become available toward the end of the fiscal year.

Direct Request to the University Libraries to Buy an Item

Students, faculty, and staff may request that an item be purchased by the libraries by completing an online book selection order form.

If a Resource is Needed Quickly a suggestion is to try Interlibrary Loan Services since the acquisition process requires time, likely close to eight weeks. For Interlibrary Loan Services, allow at least one week for borrowing a journal article and two weeks for books. The new service of Desktop Delivery often speeds journal articles to the borrower's e-mail box (desktop) within three or four days.

Requesting Library Materials

Development of the collections of the University Libraries is a responsibility shared by librarians, University faculty/professional personnel, classified staff, students, and other library users. In particular, each faculty member has the prerogative and obligation to request material needed for classroom instruction and for the enrichment of Libraries' collections. Library material request forms (Form L-2) are available to each faculty member through the departmental library representative. Completed forms, one for each item being requested, should be submitted to the departmental library representative who will forward them to the University Libraries. Specific procedures for ordering material are covered in the Guide for Departmental Library Representatives distributed to department chairs and library representatives. The Collection Development Policy outlines the current objectives. For additional copies or questions about the collections, contact the Head of Collections Development (765) 285-8033.

Gifts of Library Material

The University Libraries accepts unrestricted gifts of books, journals, audiovisual material, children's books, DVDs, diaries, manuscripts, music scores, artifacts, instruments, and similar other resources. Depending upon the needs of the University Libraries, not all material donated is necessarily added to the Libraries' collections. Individuals considering donations of material should consult with the Head of Collections Development, 765-285-8033, or with the Executive Secretary of the Friends of Bracken Library, 765-285-8149.

Gifts of cash for the University Libraries are welcomed. A check may be sent to the Ball State University Foundation, Post Office Box 672, Muncie IN 47308. Please identify the gift as being for the University Libraries. To give money to the University Libraries through the Friends of the Alexander M. Bracken Library, please send the gift to the Ball State University Foundation (same as above) and indicate that it is for the Friends of the Alexander M. Bracken Library. If you have any questions, please contact Kris for information, (765) 285-5277.

Friends of the Alexander M. Bracken Library (FAMBL), Bracken Library, Rm. 210

The Friends of Alexander M. Bracken Library, is an organization of individuals who support the purposes and services of the University Libraries through contribution of library material or financial donations. The Friends sponsor programs (lectures, special presentations) beneficial to the Ball State and Muncie area communities. Persons interested in becoming a member of the Friends of Bracken Library may call (765) 285-8149 or (765) 285-5078.

Technology Training Support Services

Technology Training Support Services is a unit that provides BSU faculty, staff, and students with training for information technology fluency. The Unit's services span four types of activities

• Instructor-led Training Sessions. These are regularly-offered courses for which people register. Examples are Adobe Photoshop, InQsit, or Macromedia Dreamweaver.
• Customized Training. These are training sessions designed specifically for a college or department, useful for updating skills or introducing new skills for personnel. Generally this type of training begins with a needs assessment or survey.
• Individualized Training and Self-directed Training. This individualized training, generally one-on-one, or it is self-directed in programs such as PowerPoint. It may use self-paced VTC Online University (Intranet Library) Courses supplemented with extra coaching from one of our trainer specialists.
• Walk-in Clinic. On-demand training in BL-008 for faculty, staff, and students. A training specialist is available to answer questions on a variety of technology topics, and PCs are available for problem solving. Currently, the Walk-in Clinic is open Monday through Friday, 1 p.m. to 3 p.m. Hours will be expanded in the near future.

The Ball State Virtual Press

Electronic access to digital content developed at BSU. If you have a technical report, book, or article you want to Web publish on the BSU Virtual Press, call Arthur Hafner for information, (765) 285-5722.

Questions, Suggestions, Problems, Comments. Feel free to call the Dean of University Libraries, Arthur Hafner (765-285-5277) or send him an email AHafner@bsu.edu. He is faculty-friendly, interested in the needs and views of students, and is very customer service oriented.

October 16, 2003