| Ticket Number | LITS-10923 | Status | OPEN: Not Started |
| Date/Time Reported | May 18, 2013 6:35 PM | Unit | Access Services/Bookstacks |
| Station ID/User | Carrel #427 Computer | Unit Contact Phone | 765-285-5146 |
| Description The patron using carrel #427 is experiencing issues with the carrel computer. Every ten minutes or so the computer goes to a blue screen and will not functio... | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10921 | Status | OPEN: In Progress |
| Date/Time Reported | May 17, 2013 3:43 PM | Unit | Reference Public Access |
| Station ID/User | N/A | Unit Contact Phone | 765-285-3337 |
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Description
In Academic Search Premier I used the MultiLink button to try and find the following article in full text: Michael D. Gammage, et al. "Thyrotoxicosis W... |
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| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10920 | Status | OPEN: Not Started |
| Date/Time Reported | May 17, 2013 3:29 PM | Unit | Science-Health Science Library |
| Station ID/User | SHS 007 | Unit Contact Phone | 765-285-5079 |
| Description the default printer station is not set to printer 9. this machine recently replaced an older one and it seems the printer was not updated. | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10919 | Status | OPEN: Not Started |
| Date/Time Reported | May 17, 2013 2:51 PM | Unit | Architecture Library |
| Station ID/User | Color Printer #13 | Unit Contact Phone | 765-285-5857 |
| Description A patron reported that she had sent an 11x17 document to printer #13 from computer UL-ARH-007 and her document was not showing up. I turned the printer off/... | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10914 | Status | OPEN: Not Started |
| Date/Time Reported | May 16, 2013 10:51 AM | Unit | Reference Public Access |
| Station ID/User | Printer 12 | Unit Contact Phone | 765-285-3337 |
| Description Says there is a right door jam. When the jam is removed it continues to say it's jammed. Rebooting makes the message go away. It has jammed 4 times in the... | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10912 | Status | OPEN: In Progress |
| Date/Time Reported | May 16, 2013 8:32 AM | Unit | Library Information Technology Services |
| Station ID/User | iPad | Unit Contact Phone | 765-285-8032 |
| Description While using the BrowZine trial to access e-journal content, I attempted to access an article from the journal Library Collections, Acquisitions, and Technica... | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10904 | Status | OPEN: In Waiting |
| Date/Time Reported | May 15, 2013 11:19 AM | Unit | Metadata and Digital Initiatives |
| Station ID/User | UL-MDIMAC-002 | Unit Contact Phone | 765-285-5718 |
| Description The iMac is not connected to the internet. | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10893 | Status | OPEN: In Waiting |
| Date/Time Reported | May 10, 2013 2:05 PM | Unit | Support Services |
| Station ID/User | SUP202 | Unit Contact Phone | |
| Description My workstation will not automatically connect to our shared drive. I am not able to install the libsupport@bsu.edu account in Outlook. Email is stuck in my... | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10891 | Status | OPEN: In Progress |
| Date/Time Reported | May 9, 2013 12:13 PM | Unit | Reference Public Access |
| Station ID/User | UL-REFMAC-003 | Unit Contact Phone | 765-285-3337 |
| Description The optical drive spits out disks without reading them. | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10855 | Status | OPEN: In Progress |
| Date/Time Reported | April 30, 2013 11:22 AM | Unit | Reference Public Access |
| Station ID/User | n/a | Unit Contact Phone | 765-285-3337 |
| Description Cannot access ProQuest databases, Linguistics and Language Behavior Abstracts (LLBA) and PAIS | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10854 | Status | OPEN: In Waiting |
| Date/Time Reported | April 30, 2013 11:07 AM | Unit | Educational Resources Center |
| Station ID/User | er 1506 | Unit Contact Phone | 765-285-5340 |
| Description Patron reported that the adapter is not charging. Nibs on end of adapter are bent on inside, can't attach multi-sized plugins. | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10816 | Status | OPEN: In Progress |
| Date/Time Reported | April 18, 2013 9:08 AM | Unit | Architecture Library |
| Station ID/User | Public computer stations | Unit Contact Phone | 765-285-5857 |
| Description We are having intermittent problems with print jobs not showing up on the color printer. | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10797 | Status | OPEN: In Waiting |
| Date/Time Reported | April 15, 2013 4:13 PM | Unit | Educational Resources Center |
| Station ID/User | ER 10301 | Unit Contact Phone | 765-285-5340 |
| Description Disc stuck laptop. Disc drive will not open. | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10780 | Status | OPEN: Not Started |
| Date/Time Reported | April 11, 2013 9:53 AM | Unit | Information Services |
| Station ID/User | N/A | Unit Contact Phone | 765-285-3337 |
| Description Summon is currently not responding to connection and/or search requests. Serials Solutions technicians are aware of the problem and are working on a solution... | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10770 | Status | OPEN: In Progress |
| Date/Time Reported | April 9, 2013 9:58 AM | Unit | Information Services |
| Station ID/User | all | Unit Contact Phone | 765-285-3337 |
| Description The link to Computing Reviews on the Articles and Databases page does not work. An error message appears saying Internet Explorer can't display the page. Fi... | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10765 | Status | RE-OPENED |
| Date/Time Reported | April 8, 2013 3:17 PM | Unit | Educational Resources Center |
| Station ID/User | ER 2310 | Unit Contact Phone | 765-285-5340 |
| Description The top of the tripod will not stay on even when tightened. | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10743 | Status | OPEN: In Progress |
| Date/Time Reported | April 3, 2013 11:39 AM | Unit | Information Services |
| Station ID/User | database | Unit Contact Phone | 765-285-3337 |
| Description The article,"FDR Leads America into World War II" appears in OneSearch as being available online in full-text. When you click on the provided link, you go t... | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10727 | Status | OPEN: Not Started |
| Date/Time Reported | March 29, 2013 9:30 AM | Unit | Visual Resources Collection |
| Station ID/User | BSU 200931 | Unit Contact Phone | 765-285-5865 |
| Description No access to ARCH LIBRARY printer PRINT8_ARCHL on libxii. Also, "Find Printer" function on this workstation is disabled so we could not search for... | |||
| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10722 | Status | OPEN: In Progress |
| Date/Time Reported | March 28, 2013 8:03 PM | Unit | Information Services |
| Station ID/User | MuliLink | Unit Contact Phone | 765-285-3337 |
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Description
From Faculty email: I tried to access this article, which One Search says that I hvae access to, but it then asks me to pay for it: Adelman, H. S., & Ta... |
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| Ticket Details | Update Ticket | ||
| Ticket Number | LITS-10721 | Status | OPEN: In Progress |
| Date/Time Reported | March 28, 2013 11:43 AM | Unit | Cataloging and Metadata Services |
| Station ID/User | CAM217 / Cheryl Shull | Unit Contact Phone | 765-285-5722 |
| Description Cheryl's computer is having the screens go black for asecond or two and when the screens come back on again the message pops up that 'the AMD driver has stop... | |||
| Ticket Details | Update Ticket | ||