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| Ticket Number |
LITS-6045 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
November 7, 2009 3:49 PM |
Unit |
Reference Public Access |
| Station ID/User |
REF13-006 |
Unit Contact Phone |
5-1110 |
| Descriptionno connection for BSU domain |
| Ticket Details |
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| Ticket Number |
LITS-6043 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
November 6, 2009 8:13 PM |
Unit |
Educational Resources Center |
| Station ID/User |
Vend Print 7 |
Unit Contact Phone |
5-8760 |
| DescriptionPrinter reads 50.1 Fuser error. |
| Ticket Details |
Update Ticket |
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| Ticket Number |
LITS-6041 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
November 6, 2009 1:09 PM |
Unit |
Architecture Library |
| Station ID/User |
color printer/copier |
Unit Contact Phone |
5-5857 |
| DescriptionNumerous reports from students of print jobs not appearing on the color copier. Copier does not seem to be processing any jobs according to the device monito... |
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| Ticket Number |
LITS-6040 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
November 6, 2009 11:24 AM |
Unit |
Architecture Library |
| Station ID/User |
public |
Unit Contact Phone |
5-5857 |
| DescriptionStudent trying to print 11 x 17 AutoCAD document to the color printer. When Arch Lib color printer is selected the option to choose a mailbox and proceed nev... |
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| Ticket Number |
LITS-6038 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
November 6, 2009 11:13 AM |
Unit |
Architecture Library |
| Station ID/User |
public |
Unit Contact Phone |
5-5857 |
| DescriptionIn the name for the printer in the file print menu on public workstations doesn't note that Printer 8 is in the Architecture Library. |
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| Ticket Number |
LITS-6037 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
November 6, 2009 10:48 AM |
Unit |
Science-Health Science Library |
| Station ID/User |
priner release station |
Unit Contact Phone |
5-1118 |
Description*recurrence of problem indicated in closed ticket 5939*
the following message appeared on the Printer Release Station this morning: "Windows was una... |
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| Ticket Number |
LITS-6031 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
November 5, 2009 10:29 AM |
Unit |
Access Services/Bookstacks |
| Station ID/User |
Wilkinson |
Unit Contact Phone |
5-5146 |
| DescriptionCursor not working in outlook. |
| Ticket Details |
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| Ticket Number |
LITS-6029 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
November 4, 2009 1:51 PM |
Unit |
Metadata and Digital Initiatives |
| Station ID/User |
MAD 312 |
Unit Contact Phone |
5-5718 |
| DescriptionComponent of the audio digitization station doesn't appear to be working. The lights on the box will not come on and it is emitting a strange sound and sort... |
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| Ticket Number |
LITS-6026 |
Status |
OPEN: In Waiting |
| Date and Time Submitted |
November 4, 2009 8:35 AM |
Unit |
Educational Resources Center |
| Station ID/User |
Office use |
Unit Contact Phone |
5-8760 |
| DescriptionPrinter is not working-Not feeding Paper |
| Ticket Details |
Update Ticket |
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| Ticket Number |
LITS-6023 |
Status |
OPEN: In Progress |
| Date and Time Submitted |
November 3, 2009 9:56 PM |
Unit |
Reference Public Access |
| Station ID/User |
ULREF6-010 |
Unit Contact Phone |
5-1110 |
| DescriptionDisk drive door has pulled out. |
| Ticket Details |
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| Ticket Number |
LITS-6020 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
November 3, 2009 8:38 AM |
Unit |
Periodical/Reserve/Microforms |
| Station ID/User |
UL-PRM7-001 |
Unit Contact Phone |
5-5141 |
| DescriptionThe left monitor is not working. |
| Ticket Details |
Update Ticket |
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| Ticket Number |
LITS-6009 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
October 30, 2009 3:42 PM |
Unit |
Interlibrary Loan |
| Station ID/User |
ILL203 & ILL204 |
Unit Contact Phone |
5-1324 |
| DescriptionThere is an issue with the new Interlibrary Loan scanners and Ariel. Both both scanners.. when we try use Ariel to scan, we get the message 'ISIS Unknown e... |
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| Ticket Number |
LITS-5995 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
October 28, 2009 10:30 AM |
Unit |
Metadata and Digital Initiatives |
| Station ID/User |
MAD315 |
Unit Contact Phone |
5-5718 |
| DescriptionJust received notice that ticket #LITS-5935 was being closed but the monitor still is not working. |
| Ticket Details |
Update Ticket |
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| Ticket Number |
LITS-5994 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
October 28, 2009 10:02 AM |
Unit |
Archives and Special Collections Research Center |
| Station ID/User |
Carol Street--ASP207 |
Unit Contact Phone |
5-5078 |
| DescriptionI am trying to save publisher files as pdf and cannot because I don't have enough memory. These are for exhibit panels, which have large image files. |
| Ticket Details |
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| Ticket Number |
LITS-5992 |
Status |
OPEN: In Progress |
| Date and Time Submitted |
October 28, 2009 8:18 AM |
Unit |
Periodical/Reserve/Microforms |
| Station ID/User |
UL-PRM1-003 |
Unit Contact Phone |
5-5141 |
| DescriptionThe left-side monitor is not working. |
| Ticket Details |
Update Ticket |
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| Ticket Number |
LITS-5990 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
October 28, 2009 7:58 AM |
Unit |
Information Services |
| Station ID/User |
Diane Calvin |
Unit Contact Phone |
5-1110 |
| DescriptionComputer booted up as usual. While I was in email, both monitors went black. The blue power lights stayed on. I had not bumped or moved any hardware prio... |
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| Ticket Number |
LITS-5986 |
Status |
OPEN: In Waiting |
| Date and Time Submitted |
October 27, 2009 2:38 PM |
Unit |
Periodical/Reserve/Microforms |
| Station ID/User |
PRM205 |
Unit Contact Phone |
5-5141 |
| DescriptionAfter scanning documents on Adobe Acrobat the pages come out solid gray. Also, when the documents are scanned and edited elsewhere they display gray on this... |
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| Ticket Number |
LITS-5985 |
Status |
OPEN: Not Started |
| Date and Time Submitted |
October 27, 2009 2:21 PM |
Unit |
Architecture Library |
| Station ID/User |
UL-ARH1-001 |
Unit Contact Phone |
5-5857 |
| DescriptionScanner may need to be serviced. When the scanner moves it sounds like the mechanical parts are grinding against each other. Also, the software may need to b... |
| Ticket Details |
Update Ticket |
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| Ticket Number |
LITS-5984 |
Status |
OPEN: In Progress |
| Date and Time Submitted |
October 27, 2009 2:00 PM |
Unit |
Cataloging and Metadata Services |
| Station ID/User |
Cecilia Bond |
Unit Contact Phone |
5-5722 |
| DescriptionSirsiDynix Symphony Workflows: Authority file will not search for subject headings; (entered the search string, clicked the 'search' button, nothing further ... |
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| Ticket Number |
LITS-5976 |
Status |
OPEN: In Progress |
| Date and Time Submitted |
October 26, 2009 12:22 PM |
Unit |
Main Circulation |
| Station ID/User |
staff |
Unit Contact Phone |
5-5143 |
DescriptionWorkflows issue, when printing a record and Print Screen, Print, there is the record in sorts that prints, but has the htmls within the lines.
Cardcat: ... |
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