Create a New Ticket Search Problem Reports Which unit do you wish to see the status of?  -- ALL UNITS -- Access Services/Bookstacks Acquisitions Architecture Library Archives and Special Collections Research Center Assistant Dean's Office BL008 BL009 BL104 BL225 BL311 Cataloging and Metadata Services Collections Development Computers in Carrel Program Dean's Office Educational Resources Center Geospatial Resources and Map Collections Information Services Instructional Services Interlibrary Loan Library Information Technology Services Main Circulation Metadata and Digital Initiatives Music Collection Periodical/Reserve/Microforms Public Access Floor Stations Reference Public Access Science-Health Science Library Support Services Technology Training Support Services University Copyright Center Visual Resources Collection View:   Open Tickets Closed Tickets All Tickets   OR Ticket LITS- 4627 5622 5773 5871 5881 5903 5922 5926 5936 5938 5948 5968 6009 6023 6029 6041 6046 6053 6064 6068 6069 6074 6075 6082 6086 6092 6095 6101 6102 6107 6109 6110 6111 6115 6118 6119   OR Tickets Assigned To Cataloging and Metadata Services Circulating Equipment Desktop Support LESS Group UCS Action Web Developer Other Page: 1 2 Ticket Number LITS-6119 Status OPEN: Not Started Date and Time Submitted November 21, 2009 10:38 AM Unit Information Services Station ID/User website Unit Contact Phone 5-1110 Descriptionhttp://www.bsu.edu/library/article/0,,41897--,00.html Cannot access undergraduate thesis. Ticket Details Update Ticket Ticket Number LITS-6118 Status OPEN: Not Started Date and Time Submitted November 20, 2009 2:25 PM Unit Architecture Library Station ID/User UL-ARH1-007 Unit Contact Phone 5-5857 DescriptionThis computer shows the color printer on the menu but when you select the color printer nothing happens. It never give you the box where you name your print... Ticket Details Update Ticket Ticket Number LITS-6115 Status OPEN: Not Started Date and Time Submitted November 20, 2009 8:45 AM Unit Public Access Floor Stations Station ID/User UL-2BL1-007 Unit Contact Phone 5-5141 DescriptionRecently this computer typically has an error at the login screen. "svchost.exe error" Ticket Details Update Ticket Ticket Number LITS-6111 Status OPEN: Not Started Date and Time Submitted November 19, 2009 12:17 PM Unit Reference Public Access Station ID/User VPRS05 Unit Contact Phone 5-1110 DescriptionA student printed a seven-page Word document to printer #5. It appeared in the release station listing. But when she selected her print job and press the S... Ticket Details Update Ticket Ticket Number LITS-6110 Status OPEN: Not Started Date and Time Submitted November 19, 2009 11:21 AM Unit Reference Public Access Station ID/User REF12-004 Unit Contact Phone 5-1110 DescriptionSign tells student that the print job will be sent to Printer 5; Printer 5 does not show up on the list of possible printers Ticket Details Update Ticket Ticket Number LITS-6109 Status OPEN: Not Started Date and Time Submitted November 19, 2009 11:02 AM Unit Reference Public Access Station ID/User color printer 1 East Unit Contact Phone 5-1110 DescriptionCannot get double-sided printing for print jobs to work. The option for 2-sided is grayed out when sending document (as a .pdf, .gif, .jpg) Ticket Details Update Ticket Ticket Number LITS-6107 Status OPEN: Not Started Date and Time Submitted November 19, 2009 8:32 AM Unit Periodical/Reserve/Microforms Station ID/User UL-PRM1-003 Unit Contact Phone 5-5141 DescriptionThe right monitor is not working. It will not power on. Ticket Details Update Ticket Ticket Number LITS-6102 Status OPEN: Not Started Date and Time Submitted November 18, 2009 9:45 AM Unit Reference Public Access Station ID/User Reference Desk low station Unit Contact Phone 5-1110 DescriptionOutlook is no longer configured on this computer. Even though I am logged in with Refdesk the desktop and configration is like I have logged using my BSU us... Ticket Details Update Ticket Ticket Number LITS-6101 Status OPEN: In Progress Date and Time Submitted November 18, 2009 8:46 AM Unit Educational Resources Center Station ID/User UL-EDR1-008 Unit Contact Phone 5-8760 DescriptionThe left monitor is not working; it displays a white screen. Ticket Details Update Ticket Ticket Number LITS-6095 Status OPEN: Not Started Date and Time Submitted November 17, 2009 9:29 AM Unit Reference Public Access Station ID/User Printer #4 Unit Contact Phone 5-1110 DescriptionMany times yesterday and today (total of close to 20 times) patrons reported (many times while I watched) that they'd clicked on their name at the printer re... Ticket Details Update Ticket Ticket Number LITS-6092 Status OPEN: In Progress Date and Time Submitted November 16, 2009 4:17 PM Unit Educational Resources Center Station ID/User Dell Laptop ER 158 Unit Contact Phone 5-8760 DescriptionComputer starts to turn on but after a few seconds powers itself down. Ticket Details Update Ticket Ticket Number LITS-6086 Status OPEN: In Progress Date and Time Submitted November 15, 2009 3:04 PM Unit Reference Public Access Station ID/User out of building users Unit Contact Phone 5-1110 DescriptionThree different out-of-building users reported EBSCOHOST database problems: no articles came up when clicking on Results page links. All EBSCOHOST databases... Ticket Details Update Ticket Ticket Number LITS-6082 Status OPEN: Not Started Date and Time Submitted November 13, 2009 3:00 PM Unit Periodical/Reserve/Microforms Station ID/User prm205 Unit Contact Phone 5-5141 DescriptionA message keeps opping up indicating "It is about time to replace the consumable system. Please replace PAD PSY in paper feeder." This message pops up every... Ticket Details Update Ticket Ticket Number LITS-6075 Status OPEN: In Progress Date and Time Submitted November 12, 2009 10:04 PM Unit Educational Resources Center Station ID/User Printer 7 Unit Contact Phone 5-8760 DescriptionThe printer is printing pages front and back no matter what the patron sets the print job to. Ticket Details Update Ticket Ticket Number LITS-6074 Status OPEN: Not Started Date and Time Submitted November 12, 2009 1:59 PM Unit Science-Health Science Library Station ID/User SHS003 Unit Contact Phone 5-1118 Descriptiontwice in the last two days the computer has not recognized/been able find the scanner. Ticket Details Update Ticket Ticket Number LITS-6069 Status OPEN: In Progress Date and Time Submitted November 11, 2009 1:05 PM Unit Metadata and Digital Initiatives Station ID/User MAD 314 Unit Contact Phone 5-5718 DescriptionThe scanner runs through the scanning process without the bulb illuminating inside of the unit. All scans come out black. Please send someone to Digital an... Ticket Details Update Ticket Ticket Number LITS-6068 Status OPEN: In Waiting Date and Time Submitted November 11, 2009 12:31 PM Unit Educational Resources Center Station ID/User High-Performance PCs Unit Contact Phone 5-8760 DescriptionCamcorders are not recognized by these computers. The brand of camcorder is unknown. Ticket Details Update Ticket Ticket Number LITS-6064 Status OPEN: In Progress Date and Time Submitted November 11, 2009 8:45 AM Unit Educational Resources Center Station ID/User UL-MLC1-002 Unit Contact Phone 5-8760 DescriptionThe left monitor is not working. Ticket Details Update Ticket Ticket Number LITS-6053 Status OPEN: Not Started Date and Time Submitted November 9, 2009 4:02 PM Unit Geospatial Resources and Map Collections Station ID/User HP4500PS Unit Contact Phone 5-1097 Descriptionhp4500ps plotter is having problems with leaving things off when printing. Has been doing this all along, but seemed to get worse this semester. It happens ... Ticket Details Update Ticket Ticket Number LITS-6046 Status OPEN: In Waiting Date and Time Submitted November 8, 2009 6:53 PM Unit Access Services/Bookstacks Station ID/User Printer 6 Unit Contact Phone 5-5146 DescriptionPrinter 6 displayed "Perform Printer Maintenance" on its display after changing the toner cartridge. Ticket Details Update Ticket Page: 1 2