Create a New Ticket Search Problem Reports Which unit do you wish to see the status of?  -- ALL UNITS -- Access Services/Bookstacks Acquisitions Architecture Library Archives and Special Collections Research Center Assistant Dean's Office BL008 BL009 BL104 BL311 Cataloging and Metadata Services Collections Development Computers in Carrel Program Dean's Office Educational Resources Center Geospatial Resources and Map Collections Information Services Instructional Services Interlibrary Loan Library Information Technology Services Main Circulation Metadata and Digital Initiatives Music Collection Periodical/Reserve/Microforms Public Access Floor Stations Reference Public Access Science-Health Science Library Support Services Technology Training Support Services University Copyright Center Visual Resources Collection View:   Open Tickets Closed Tickets All Tickets   OR Ticket LITS- 2891 3149 3801 3929 3948 3981 3986 4028 4031 4044 4052 4069 4086 4101 4117 4132 4141 4143 4144 4147 4148 4152 4159 4172 4173 4185 4190 4194 4199 4205 4211 4212 4214 4216 4220 4223 4226 4228 4230 4232 4237 4238 4241 4245 4246 4247   OR Tickets Assigned To Desktop Support LESS Group UCS Action Circulating Equipment Other Page: 1 2 3 Ticket Number LITS-4247 Status OPEN: Not Started Date and Time Submitted September 5, 2008 1:39 PM Unit Science-Health Science Library Station ID/User circ station Unit Contact Phone 5-1118 Descriptiona window with no way to close it appeared displaying supposed licensing information about a virus protection program; the window would not close nor would it... Ticket Details Update Ticket Ticket Number LITS-4246 Status OPEN: Not Started Date and Time Submitted September 5, 2008 1:34 PM Unit Educational Resources Center Station ID/User ER 212; BSU# 358842 Unit Contact Phone 5-8760 DescriptionWhen plugged in laptop does not charge. Ticket Details Update Ticket Ticket Number LITS-4245 Status OPEN: Not Started Date and Time Submitted September 4, 2008 3:33 PM Unit Educational Resources Center Station ID/User Gateway PACs Unit Contact Phone 5-8760 DescriptionIntermittent printer issues. Printers are not available in Firefox or Word on some occasions. Problem usually corrects itself after machine is restarted. One... Ticket Details Update Ticket Ticket Number LITS-4241 Status OPEN: Not Started Date and Time Submitted September 3, 2008 4:24 PM Unit Information Services Station ID/User Diane Calvin Unit Contact Phone 5-1110 DescriptionNot sure if this is a printer or software issue. When I'm ready to print newly-created Word documents or a document sent by someone else, I almost... Ticket Details Update Ticket Ticket Number LITS-4238 Status OPEN: Not Started Date and Time Submitted September 2, 2008 4:15 PM Unit Science-Health Science Library Station ID/User SHS1-004 Unit Contact Phone 5-1118 Description3 users in the same day complained of not being able to print from PAC 004, each one described error messages popping up that said there was no printer insta... Ticket Details Update Ticket Ticket Number LITS-4237 Status OPEN: In Progress Date and Time Submitted September 2, 2008 4:09 PM Unit Reference Public Access Station ID/User off campus Unit Contact Phone 5-1110 DescriptionUser could not access database pages from off campus. She was using a PC with Vista and a DSL connection. Error message was something about not finding/acces... Ticket Details Update Ticket Ticket Number LITS-4232 Status OPEN: Not Started Date and Time Submitted September 2, 2008 10:50 AM Unit Architecture Library Station ID/User UL-ARH1-008 Unit Contact Phone 5-5857 DescriptionUnable to send print jobs to the printer. We are getting the following message when we try to print - Windows can not print due to a problem with the curren... Ticket Details Update Ticket Ticket Number LITS-4230 Status OPEN: In Progress Date and Time Submitted September 2, 2008 9:19 AM Unit Public Access Floor Stations Station ID/User UL-PRM5-010 Unit Contact Phone 5-5141 DescriptionDisplays warning messages. Warns of hard drive failure. Ticket Details Update Ticket Ticket Number LITS-4228 Status OPEN: In Progress Date and Time Submitted September 2, 2008 9:15 AM Unit Reference Public Access Station ID/User UL-REF13-001 Unit Contact Phone 5-1110 Description Black screen Ticket Details Update Ticket Ticket Number LITS-4226 Status OPEN: In Progress Date and Time Submitted September 2, 2008 8:17 AM Unit Reference Public Access Station ID/User ULREF 5-010 Unit Contact Phone 5-1110 DescriptionCurrently displaying several lines of text, including "Warning: immediately back up your data and replace your hard disk drive. A failure may be imminent." Ticket Details Update Ticket Ticket Number LITS-4223 Status OPEN: Not Started Date and Time Submitted August 29, 2008 4:18 PM Unit BL104 Station ID/User Instructor station Unit Contact Phone 5-3324 DescriptionI get the regular Windows desktop when I logged into this computer. This looks like the same problem in BL009 ticket 4214. Other instructors have had no pr... Ticket Details Update Ticket Ticket Number LITS-4220 Status OPEN: In Progress Date and Time Submitted August 29, 2008 2:26 PM Unit Reference Public Access Station ID/User Ref 6-009 Unit Contact Phone 5-1110 DescriptionWill not print from J Stor. Ticket Details Update Ticket Ticket Number LITS-4216 Status OPEN: Not Started Date and Time Submitted August 28, 2008 12:45 PM Unit Reference Public Access Station ID/User PACS Unit Contact Phone 5-1110 DescriptionHelping a user who wanted to print a pdf double-sided. In the print screen in Adobe Acrobat Professional we could not click on "properties" to choose printi... Ticket Details Update Ticket Ticket Number LITS-4214 Status OPEN: Not Started Date and Time Submitted August 28, 2008 11:00 AM Unit BL009 Station ID/User Instructor station Unit Contact Phone 5-3324 DescriptionNetOp does not appear on L:isa Jarrell's profile. It does appear on Brenda's but may not on others. Ticket Details Update Ticket Ticket Number LITS-4212 Status OPEN: In Progress Date and Time Submitted August 28, 2008 8:44 AM Unit Periodical/Reserve/Microforms Station ID/User UL-PRM5-003 Unit Contact Phone 5-5141 DescriptionOut of Order sign placed on computer station. Computer was shut down. Ticket Details Update Ticket Ticket Number LITS-4211 Status OPEN: In Progress Date and Time Submitted August 28, 2008 8:41 AM Unit Public Access Floor Stations Station ID/User UL-3BL1-003 Unit Contact Phone 5-5141 Descriptionblack screen. won't stay on. Ticket Details Update Ticket Ticket Number LITS-4205 Status OPEN: Not Started Date and Time Submitted August 27, 2008 9:16 AM Unit Science-Health Science Library Station ID/User PACs 010, 011 Unit Contact Phone 5-1118 Descriptiona user attempted to print a file he receive in his email but although the print job showed up on the screen of the printer release station, when selected the... Ticket Details Update Ticket Ticket Number LITS-4199 Status OPEN: Not Started Date and Time Submitted August 25, 2008 10:14 AM Unit Reference Public Access Station ID/User PUBLIC Unit Contact Phone 5-1110 DescriptionPRINT JOBS ARE NOT BEING ROUTED TO VENDPRINTER 6. CAN SEND TO 10, BUT NOTHING SHOWS UP ON #6 FROM THESE STATIONS. Ticket Details Update Ticket Ticket Number LITS-4194 Status OPEN: In Progress Date and Time Submitted August 23, 2008 11:58 AM Unit Reference Public Access Station ID/User Mac 003 Unit Contact Phone 5-1110 DescriptionIt appears that Adobe is not installed correctly on the Mac. User was trying to open a PDF from her iLocker and got this message: "Type an administrative... Ticket Details Update Ticket Ticket Number LITS-4190 Status OPEN: Not Started Date and Time Submitted August 20, 2008 6:17 PM Unit Reference Public Access Station ID/User Multiple stations Unit Contact Phone 5-1110 DescriptionA user tried to send a print job from station 1-001 to a printer other than printer 4 (the default printer for this station). The job would not go through. ... Ticket Details Update Ticket Page: 1 2 3