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LITS-6037

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Date and Time Submitted November 6, 2009 10:48 AM
Submitter Kevin Brooks
Unit Science-Health Science Library
Unit Contact Kevin Brooks
Unit Contact Phone 5-1118
Room Number/Location CN16
Primary User/Station ID priner release station
BSU Number
Serial Number
The problem exists with software
Brand Name/Model Number
The problem is assigned to Desktop Support
Description of Problem
*recurrence of problem indicated in closed ticket 5939*

the following message appeared on the Printer Release Station this morning: "Windows was unable to save all the date for the file \Reports\VPRS09_SHSL\vpaction.LOG. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.”

nothing will print until this message is gone. have to click the OK button multiple times before it disappears.
Steps already taken to troubleshoot this issue
None
 Update Activity
Date and Time Posted November 16, 2009 11:54 AM
Posted By Mark West
Details
This comes about from a loss of access to the print server, so the print jobs would be inaccessible, too. Restarting the release station should fix both problems.
 This ticket was closed on November 16, 2009 at 11:54 AM by Mark West