Training Materials Library

Training and Development Library

01     20 Questions about the Drug-Free Workplace Act (2 Videos)
02     31 Activities for Coaching and Mentoring (1 Binder)

A1     Assertiveness Training for Professionals Vol. 1&2 (2 Videos)
A2     Art of Resolving Conflicts In the Workplace, The (1 Video)
A3     Aids (1 Video)
A5     Attitude: The Choice is Yours (1 Book)
A6     Art of Giving and Receiving Feedback (1 Book)

B1     Building a Customer-Driven Organization (3 Videos, 1 Wkbk)
B2     Be Prepared for Meetings (1 Video, 2 Wkbks)
B3     Back in Business (1 Video)
B4     Be Prepared to Lead (1 Video, 2 Wkbks)
B5     Basics to Improve Your Memory, The (1 Video, 1 Audio, 1 Wkbk)
B6     Business Ethics (1 Video, 1 Audio, 1 Wkbk)
B7     Becoming a Customer Service Star (2 Wkbks)
B8     Be Prepared to Speak (2 Wkbks)
B9     Building A Dynamic Vocabulary (2 Audio Sets)
B10   Best of CareerTrack vol. 3, The (2 Audio Cassettes)
B11   Business Classics: 15 Key Concepts for Managerial Success (1 Book)
B12   Basics of Supervision (1 Book)

C1     Chicken Soup for the Soul, Live! (4 Videos)
C2     Cultivating Initiative in Your Staff (2 Videos, 1Wkbk)
C3     Coaching for Top Performance (1 Video)
C4     Communicating Non-Defensively (1 Video, 1 Wkbk)
C5     Controlling Interruptions (2 Audio tapes)
C6     Controlling Anger (2 Audio tapes)

D2     Dealing With Employee Complaints (1 Video)
D3     Drug-free Workplace Act (1 Binder)

E1     Ergonomics: Video Display Terminals (1 Video, 3 Stpd pkts)
E2     Employing People with Disabilities (2 Videos)
E3     Effective Communication (1 Video)
E4     Executive Development 1-3 (3 Books)
E5     Effective English For Business Communication (1 Book)
E6     Effective Supervisory Management (1 Binder)

F1     Faculty Employment Policies (1 sm. Binder)

G1     Giving & Receiving Criticism (1 Video)
G2     Getting the Most Out of Your Meetings (1 Video)
G3     Games (1 Box Set)

H1     How to Add Impact to Your Business Presentations (1 Video)
H2     How to Deliver Bad News (1 Video)
H3     How to Eliminate & Control Absenteeism (1 Video)
H4     How to Organize and Maintain Files and Records (1 Video)
H5     How to Excel as a Professional Office Manager (4 Audio tapes)
H6     How to Give Exceptional Customer Service (4 Video, 2 Wkbks)
H7     How to Listen Powerfully (2 Videos, 1Wkbk)
H8     How to Deal with Difficult People (3 Videos, 1 Wkbk)
H9     How to Be an Outstanding Receptionist (6 Videos, 4 Wkbks)
H10   How to Design Eye-Catching Brochures, [etc.] (4 Videos, 3 Wkbks)
H11   High Impact Leadership (3 Videos, 1 Wkbk)
H12   How to Delegate Work (2 Videos)
H14   How Buyers Like to Be Sold (4 Videos, 1 Audio st, 2 Wkbks)
H15   Hub of the Wheel, The (1 Wkbk)
H16   How to Create High-impact Newsletters (1 Book)
H17   How to Create High-impact Designs (1 Book)
H18   How to Supervise People (1 Booklet)

I2     Interviewing for Abilities (1 Video)
I3     Improving Supervisor Productivity Through… (6 Books)
I4     Interview, The (1 Book)
I5     Inspiring People at Work (1 Book)
I6     Influencing with Integrity (1 Book)

K1     Keeping Your Cool When Others Don't (1 Video)

L1     Legal Liability for Human Resource Professionals (1 Video)
L2     Loss Prevention: Clerical Workers (1 Video)
L3     The Legal Side of Performance Appraisal (1 Video)

M3     Microsoft Windows 3.1 (2 Videos)
M4     Mastering Change (2 Videos, 1 Wkbk)
M5     Manager's Advantage: Mastering Performance Appraisals (1 Video)
M6     Manager's Advantage: Preventing Management Mistakes (1 Video, 1Wkbk)
M7     Making Your Point: Without Saying a Word (1 Video)
M8     Making Your Own Luck (1 Video)
M9     Make Presentations Work for You (1 Video)
M10   Motivation and Supervision (1 Video)
M11   Mentoring (1 Video, 5 Wkbks)
M12   Minorities in the College Classroom (1 Video)
M13   Microsoft Excel 5.0 (2 Videos)
M14   Microsoft Word 6.0 (2 Videos)
M15   Management Reports (1 Video)
M16   Management Skills for Secretaries, [etc.] (3 Videos)
M17   Memory Power (6 Audio tapes)
M18   Magic of Conflict, The (1 Book)
M19   Managing People (1 Video, 1 Book)
M20   Men are from Mars, Women are from Venus (1 Book)

N1     Negotiate Like the Pros (2 Videos, 1Wkbk)
N2     New Employee Orientation (1 sm. Binder)
N3     New Supervisor, The (1 Book)

O1     Office Professional Series: Coping with Conflict (Video)
O2     Problem Solving: Office Professional Series (1 Video)
O3     Expressing Yourself: Office Professional Series (1 Video)
O4     Making Your Voice Heard: Office Professional Series (1 Video)
O5     Managing Your Time: Office Professional Series (1 Video)
O6     Listening to Others: Office Professional Series (1 Video)
O7     A Changing Workplace: Office Professional Series (1 Video)
O8     Charting a Career Course: Office Professional Series (1 Video)
O9     Dealing with Stress: Office Professional Series (1 Video)
O10   Projecting a Professional Image: Office Professional Series (1 Video)
O11   Official Guide to Success (6 Audio tapes, 1 Wkbk)

P1     Passion for Excellence, A (1 Video)
P2     Psychology of Self-Esteem (6 Audio tapes)
P3     Power Talking (6 Audio tapes, 1 Wkbk)
P4     Professional Telephone Skills (3 Videos, 2 Audio, 2 Wkbks, Binder)
P5     Personnel: A Behavioral Approach to Administration (1 Book)
P6     Powerful Perceptions (1 Book)
P7     Putting the One-Minute Manger to Work (1 Book)

Q1     Quality Training Scenes Library: Leadership (1 Video, 1Wkbk)

R1     Reengineering the Corporation (1 Audio tape)
R2     Release Yourself from Guilt (4 Audio tapes)

S4     Stanford Executive Briefings (5 Videos)
S6     Success with People (6 Audio tapes, 3 Wkbks)
S7     Stress Management for Professionals (6 Audio tapes)
S8     Supervisory Self- Appraisal (1 Video)
S9     Supervisor's Role in Hiring New Employees (1 Video)
S10   Success through Positive Thinking (1 Video)
S11   Smart Risk Taking (1 Video)
S12   Six Ordinary People (1 Video)
S13   Six Ordinary People (Copy) (1 Video)
S17   Self-discipline and Emotional Control (2 Videos, 1 Wkbk)
S18   Serving Customers with Disabilities (1 Video)
S19   Setting and Achieving Your Goals (1 Video)
S20   Sharkproof (3 Audio tapes)
S22   Stepping up to Supervisor (1 Video, 2 Books)
S23   Supervising for Success (1 Book)
S24   Servant Leadership (1 Book)

T2     Time Management (2 Audio Tapes)
T3     Tips: A Brief Writing Seminar (1 Video)
T5     Talk is Not Cheap (1 Book)
T6     Techniques for Improving Customer Service (1 Binder)
T7     Taking the Step to Supervisor (1 Book, 1 Video)
T8     Tune-ups for the Seasoned Manager (1 Binder)
T9     The Team Leader's Idea-a-Day Guide (1 Book)

U1     Universal Precautions: Simply a Matter of Common Sense (1 Video)
U2     Universal Precautions: Simply a Matter of Common Sense (1 Video)
U3     Universal Precautions: Simply a Matter of Common Sense (1 Video)

V2     Value and Ethics: Situations for Discussions (1 Video)

W1    Winning Supervisor Program, The (1 Binder)
W2    What Every Supervisor Should Know (1 Book)

Y1 You Can Negotiate Anything (2 Audio tapes)
Y2 You and BSU (2 Videos)