Telephone Tactics

This module is a video-based interactive presentation using Flash technology.  It provides valuable tips on using a critical communication tool – the telephone.  Even though the telephone is an effective communication tool, it can also be the source of confusion, frustration, and even anger.  Accordingly, this module addresses the correct protocol for handling incoming calls and proper etiquette for overall professional telephone service. Viewers may select to observe and listen to any portion of the module by clicking on the appropriate topic on the left portion of the screen.