Summer Conference Assistant Job Description

Summer Conference Assistants are often times the first person a guest comes in contact with while attending a conference or camp at Ball State University. A CA's primary responsibility is efficient and quality customer service to the guests. The CAs are staff members of the Office of Housing and Residence Life and are supervised directly by an assistant residence hall director or hall director.

General Responsibilities

• Actively support and demonstrate the Housing and Residence Life Mission and Diversity Statements
• Maintain a supportive and cooperative attitude in regard to fellow staff members and supervisors

Conference Responsibilities

• Provide effective and quality customer service to all guests
• Serve as a source of information concerning Ball State University and the Muncie community
• Facilitate conference check-ins and check-outs
• Participate in the Conference Training Program
• Participate in inspecting rooms prior to conference
• Communicate, role model, and consistently enforce HRL handbook and conference policies
• Report all emergencies and situations to their supervisor(s)

Desk/Administration Responsibilities

• Complete room inventories and public area inventories for the hall
• Construct and maintain hall bulletin boards, informational signs, and other decorations as directed
• Work desk shifts in accordance to the supervisor's expectations
• Maintain computer database and cash register for summer conferences
• Participate in pre- and post-conference key inventories
• Provide linen service to all conference guests
• Abide by all desk staff expectations

Duty Responsibilities

• Be on duty as assigned from 7:30 p.m. until 8 a.m. Duty nights will be assigned at the beginning of the summer.
• Be the first contact person in the event of a guest concern or emergency. There will be a director on duty to serve as a resource person.
• Complete at least three sets of rounds and be visible in the hall during duty coverage

Meeting Responsibilities

• Attend all staff meetings as deemed necessary by your assistant hall director or hall director
• Attend any training, individual or staff meeting your assistant hall director or hall director deems appropriate

Compensation

• Single AC room (for opening/closing preparation including initial/closing room/building damage checks, staff meetings, duty rotation and/or other duties as assigned), a value of approximately $1,482.00
• $5.85 per hour for desk hours (mail, per-conference room checks, conference check-in and out), training, and orientation shifts (if applicable)
• Heat 'n' Keep and bike lockers available upon request at no charge. 
• Opportunity to gain valuable leadership experience and skills in personal interaction and growth