Students pursuing the 6 credit hr. internship should be exposed to all areas of apartment management.  Students pursuing the 3 credit hr. internship should be exposed to as many of these areas as possible.

GENERAL OVERVIEW

____Company's mission, goals and objectives

____Company's organizational structure

____Staff introductions

____Overview of facilities and use of equipment

____Office procedures

____Opening and closing procedures

____Answering service

____Policies and procedures

____Forms

____General mail

____Key system

____Dress code

____Business ethics

____Confidentiality

____Crisis communications

HUMAN RESOURCES

____New hire paperwork

____ADA requirements/compliance

____Job descriptions for all positions

____Performance management

____Schedules, pay periods, bonus plans

____Employee benefits program

ADMINISTRATIVE

____Computer software system

____E-mail

____Revenue collection

____Accounts payable

____Marketing/leasing

____Maintenance

____Electronic reports

____Posting rent

____Making bank deposits

____Purchasing and Contracting

____Processing invoices

____Reporting requirements

____Budgets

____Monthly financial statements

____Moving a resident in

____Moving a resident out

____Processing a Security Deposit refund

LEASING

____Fair Housing and Occupancy Standards

____Telephone techniques

____Touring the community with a prospect

____Sales techniques

____Resident selection

____Applicant processing and verifications

____Lease renewals

____Resident retention

____Lease management program

____Corporate furnished apartment program

____Specific unit information

____Amenities and services available

____Unit availability reports

____Prospect follow-up

MARKETING

____Marketing materials

____Brochures

____Flyers & other print materials

____Apartment guide ads

____Models

____Merchandizing

____Analyzing the effective market area

____Pricing

____Understanding the competition

____Shopping comps

____Completing rental surveys

____Outreach

LEGAL

____Eviction proceedings

____Contractor/vendor liens

____Lawsuits

____Fair Housing

____Documentation

____Personnel issues

RESIDENT RELATIONS

____Resident profile

____Resident retention programs

____Resident activities

____Resident newsletter

____Taking service requests

____Resolving resident complaints/concerns

____The move-in process

____The move-out process

MAINTENANCE

____Maintenance shop organization

____The make-ready process

____Scheduling

____Preparing units for move-in

____Establishing "ready" standards

____Preventive maintenance

____Daily procedures

____Grounds

____Amenities

____Service requests

____Conducting inspections

____Move-ins

____Move-outs

____Seasonal requirements (lawn, snow)

RISK MANAGEMENT

____Insurance requirements/Certificates of Insurance

____Minimizing liability issues

GOVERNMENT HOUSING (if applicable)

____Overview of various programs

____HUD

____State Agency

____Farmer's Home

____Section 42

____Tax-Exempt Bond

OTHER TASKS AS APPLICABLE

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