Home in the Neighborhood
Cowan Schools
Mitchell Elementary School
Yorktown Elementary School
Network
Support
 

Help Desk Hours
Monday – Friday
8:00 a.m. – 7:00 p.m.

Phone: 765-285-7090
Fax: 765-285-0124,
ATTN: Julie Gentry
digmid@bsu.edu


For information
contact:
Dr. Bizhan Nasseh
Information Technology
AD 209
Phone: 765-285-1034
Fax: 765-285-4260
bnasseh@bsu.edu


Digital Middletown--Information Technology at Ball State University
Videoconferencing

Please refer to the following sections for further information related to scheduling, troubleshooting and supporting a videoconference activity. For a step-by-step breakdown of the videoconferencing process, click here.  ( NOTE: Adobe Reader is required to view this pdf file.   If you do not have Adobe reader installed on your computer you may download from the Adobe Website.)

Scheduling a Videoconference

If the event involves remote locations (any site other than BSU or a DMP participating school), at least a week prior to the event, submit a Video Network Information Center (VNIC) request form to ensure the event is approved and added to the VNIC schedule and that the appropriate network tests are performed between the videoconferencing sites.

If the DMP schools are videoconferencing with each other, you only need to submit a request if the videoconference is expected to go over ½ hour.

Troubleshooting Tips

Having trouble?  Please refer to the following Indiana Higher Education Telecommunication System (IHETS) videos for information related to the basic set up of your videoconferencing unit as well as how to use the Polycom system to view other types of classroom support materials.


DMP Partner School User Guides

BSU VNIC Training Tutorial (Cowan and Mitchell)
Polycom VSX User Guide (Yorktown)

Videoconferencing Tips
Videoconferencing FAQ

Additional Resources

Videoconferencing at BSU
BSU Videoconferencing Sites
Indiana Higher Education Telecommunication System (IHETS)
Polycom Support Site

Locating a Videoconferencing Site

The Internet provides a vast number of videoconferencing opportunities.  Here are a couple sites that have been used to schedule DMP videoconferencing activities.  Please do not feel limited to using these two sites.

Center for Interactive Learning and Collaboration (CILC)
Digital Bridges

For additional information please contact:

Julie Gentry
DMP Support
Office: 765-285-7090
Mobile: 765-717-3914
jgentry@bsu.edu

Larry Cannon
Manager, Video Network Information Center (VNIC)
Location: BC 185
Office: 765-285-2981
Mobile: 765-729-0744
E-164 765-285-2981
lcannon@bsu.edu