Email a Friend
Print
Larger
Smaller- Defining the meaning of quality service
- Identifying the internal and external customers at your organization
- Understanding the short- and long-term expectations of customers
- Determining the level of current service and how it can be improved
   |
 |
 Enhancing Customer Service: Internally and Externally
|
Copyright © 2008 Ball State University 2000 W. University
Ave. Muncie, IN 47306