University Calendar
Quality Customer Service with the Public
Event Information
Date
2/12/2015
Time
9:00 AM - 11:00 AM
Venue
Bracken Library, Lower Level, ERMR1
Audience
Faculty and Professional Personnel
Staff and Service Personnel
Additional Information
In this session participants will learn how to provide top notch customer service, especially if they have regular contact with the public (IE: people outside of the university). You will learn about building rapport, listening attentively, providing accurate information, locating appropriate resources, and providing customers with what they need. If you work with the public, this is the session for you!
Contact Information
Name
Jerry Winans
Phone
(765) 285-1819
Email