University Calendar
Resolving Conflict Through Collaboration and Negotiation
Event Information
Date
2/28/2013
Time
8:30 AM - 11:30 AM
Venue
LA Pittenger Student Center - SC310
Audience
Faculty and Professional Personnel
Staff and Service Personnel
Additional Information
We must learn to manage conflict effectively if we are to enjoy positive working relationships. Rather than perceiving conflict as negative, the existence of conflict offers opportunities for team members to work through disagreements and communication challenges to achieve synergistic outcomes that each team member could not have achieved alone. Such results are possible through collaboration, empathic listening, and interest-based negotiation strategies. As a result of participating in this workshop, participants will be able to: • Articulate a working definition of conflict • Reflect on their typical responses to conflict and adopt different responses as appropriate • Use a model for collaboration and problem-solving to address conflict situations • Listen empathically to demonstrate true understanding of the other’s concerns • Negotiate in ways that promote mutually beneficial outcomes and continued positive relationships
Contact Information
Name
Jerry Winans
Phone
(765) 285-1819
Email